Press Release Launch Global Serviced Apartments Industry Report 2015-16
Published on: Mar 4, 2016
Transcripts - Press Release Launch Global Serviced Apartments Industry Report 2015-16
The Apartment Service launches the 5th
Edition of the
Global Serviced Apartment Industry Report 2015 - 2016
New report shows 14% growth in supply chain globally, exponential corporate, relocation and online
demand and increasing investor interest in the sector
LONDON – 24th
February. The Apartment Service (TAS) today published the 2015- 2016 edition of The
Global Serviced Apartments Industry Report (GSAIR).
748,437 serviced apartments worldwide operating in 9,875 locations
Inventory up 14% year-on-year and 80.1% since 2008
Apartment usage for assignment/project work growing in 72.73% of companies
Distribution widening – 75% of operators now receive bookings from OTAs
Compiled by Travel Intelligence Network (TIN) for The Apartment Service, the new edition is the most
detailed yet, including over 30 interviews and findings of surveys conducted amongst 2,500 serviced
apartment operators, associations, buyers and agents.
The report highlights that the serviced apartment industry has reached a level of maturity that is showing
future growth of supply through a multiple of factors, including sustained investment in delivering new
products, continued opportunities in educating buyers and driving awareness of the sector through
summits, conferences and thought leadership.
Global supply of serviced apartments has increased by 14% since the previous edition of the report which
was published in June 2013.
Charlie McCrow, CEO The Apartment Service believes ‘the market doubled over the past 12 years’ and
forecasts it will double in size again in the next 4 years.
There are now 748,437 serviced apartments worldwide – an 80.1% increase in just seven years. GSAIR
2015-16 highlights significant interest from institutional property investors as a source of considerable
future growth in inventory across the globe.
69.12% of operators say they will increase the number of apartments in existing locations over the next two
years, predominately in Europe and Asia.
Global networks and partnerships, such as the TAS Alliance launched in February 2014, have provided a
platform for all brands and operators to showcase their products. These alliances are helping the largest
and the smallest operators to gain access to global booking channels and global serviced apartment
For the first time, the GSAIR has ranked the leading serviced apartment brands by product and consumer
ratings, as The Apartment Service’s CEO Charlie McCrow explains.
“There has been much said and written recently about defining the sector so we wanted to assess whether
the variations in amenities provided by some of the leading brands actually reflect what travellers actually
want. We compared these to aggregated customer review scores on Trip Advisor and Booking.com.”
“The theory is that greater product consistency and growing brands will drive consumers to base their
purchasing choices on the points of difference between operators’ brands. However we believe that part of
the appeal of serviced apartments is that no two products are ever completely identical” says McCrow.
As serviced apartment supply has increased, so has the product’s popularity amongst corporate and
relocation travellers. GSAIR predicts that the Millennial Travellers will be enthusiastic adopters and will
drive future design, content and distribution.
81.48% of survey respondents prefer serviced apartments to hotels, compared to 78.1% in 2013. 71.6%
cite the ability to cook their own meals or entertain, as a factor, 66.6% privacy and 58.3% the ‘overall’
serviced apartment environment.
A competitive market rate remains the primary decision making factor for 75.4% of corporates, followed by
total cost of stay, duty of care and traveller/assignee feedback.
GSAIR highlights a number of challenges that are viewed as opportunities for our sector.
“Although the challenges our industry faces are not new, the emphasis is definitely changing” says Jo
Layton, MD Group Commercial Sales at The Apartment Service.
Layton adds ‘Over the last 18 months since the 4th
edition 2013 -2014 GSAIR report - the serviced apartment
industry has continued to grow exponentially.
The industry is enjoying sharing ideas, information and resources through many vehicles, and continues to
drive conversation, debate and opinion that has moved the industry forward with subjects from quality to
service; from security to local legislation and from sales to distribution – all the time keeping the
stakeholders connected through active conversation.
I am excited to be part of The Apartment Service team distributing this current edition, it is definitely the
most comprehensive, globally focused and accessible report so far.’
For further information or to request an interview about the Global Serviced Apartments Industry Report
MD Group Commercial Sales
About The Apartment Service:
The Apartment Service is a leading serviced apartment operator, corporate housing provider and global
booking agent. We provide a one-stop service for corporate housing and serviced apartments worldwide,
honed over 30 years of sourcing and managing travel and relocation assignments for corporates. We own
and operate 450+ apartments across London, UK Home Counties & Europe. In February 2014 we launched
the TAS Alliance bringing together a global selection of independently-owned serviced apartments
operating under a single booking platform and brand to provide consistency in quality and efficiency in
booking serviced apartments for clients globally.
Travel Intelligence Network is a content marketing agency serving the travel, meetings & hospitality
industries. We create unique written, verbal and face-to-face using 25 years of industry knowledge, our
network of contacts and understanding of their knowledge needs. Examples of TIN-created content include
the award-winning Meetings Industry Report and Global Serviced Apartments Industry Report, over 20
white papers, several customer magazines, digital content and client forums. TIN director Mark Harris is a
regular speaker and moderator at industry conferences and is one of the team behind The People Awards.