Priceline Review, Hotel Booking
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Published on: Mar 4, 2016
Transcripts - Priceline Review, Hotel Booking
Since its early beginnings, Priceline.com has been cutting-edge
and oﬀered travelers low-cost airline tickets, hotel reservations and
The Name Your Own Price feature for which Priceline.com became
famous remains popular even in the company’s 16th year of
Fixed pricing is also available for travelers, which is often available
with fewer restrictions – but at a slightly higher cost than may be
found with the Name Your Own Price tool.
• Extensive search engine with many results and options available
• Last-minute travel deals can save travelers money for those quick
• Customer service is friendly when answering questions but arrangements
are primarily made online. Agents are available over the phone, via online
chat and via email.
• Priceline.com can be used to book flights, hotels, rental cars and more
• Priceline oﬀers low prices with the Name Your Own Price as
well as their“Express”options.
• Priceline rewards gives travelers rewards for their travel
which is booked via Priceline which an be accumulated and
redeemed for future travel.
• Priceline oﬀers a Rewards VISA which gives points towards
future Priceline.com travel.
• Customer service is above average based upon industry
When working with third-party discount travel sites, there are
many restrictions when needing to change/cancel reservations.
In many cases (Name Your Own Price and Express Deals), travel
cannot be changed or canceled.
Points earned if a traveler is a member of frequent flyer or other
membership programs do not apply for travel booked with
To get the best deals, travelers must have flexible availability
and a sense of adventure, since they do not know all the details
from their itinerary as they book travel.
When going into a booking with Priceline.com with both eyes open, and the
willingness to surrender some level of control and planning (as well as the
ability to change/cancel reservations), travelers can find good prices for their
For those needing complete control over their booking, it is better to skip
Priceline.com and use a more traditional route to book travel.
Contract and Cancellation Policies
Most tickets purchased on Priceline.com are considered
“opaque”and not eligible for changes, transfers or cancellations.
(Name Your Own Price and Express Deals) “Regular”tickets are
eligible for changes or cancellations, according to the rules set
forth by the airline.
Before booking, if there is a chance in which you many need to
cancel/change your reservations, it is best to contact customer
service to verify the specifics for your ticket.
When completing a free registration with Priceline’s
website (which is required to book travel with their
services) one is automatically entered into the Priceline
Rewards program which gives travelers 1 point for every
dollar which they spend on travel reservations with
Using Priceline Rewards can oﬀset the fact that when
booking via Priceline, one cannot use their current travel
rewards (airline, car rental, hotel, etc.) programs.
Better Business Bureau
• Accredited since 1998
• A+ rating
• 3077 complaints closed with BBB in last 3 years
• 1016 closed in last 12 months
• Most complaints against Priceline.com are a result of misunderstanding
of the cancelation and change policies before travel is booked.
Priceline.com has active social media accounts and oﬀers many
benefits to those following them. (trends, specials, etc.)
Find Priceline.com on:
Android users can download the Priceline Hotels & Travel app for
on-the-go reservations. There is not currently an iOs app for
Priceline.com oﬀers travelers an innovative way to save money on their flights,
cruises, hotel and car rentals which can be purchased as packages or a la carte.
For those who understand the contract and the lack of flexibility in booking
with Priceline.com, securing their travel arrangements online is a great option.
For those needing more fluidity in their arrangements, other choices are better
suited for their needs.