National City Mortgage Petition Concerning Florida
Published on: Mar 3, 2016
Transcripts - National City Mortgage Petition Concerning Florida
Before the RECEIVED
FEDERAL COMMUNICATIONS COMMISSION
Washington, D.C. 20554 NOV 2 2 2004
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In the Matter of 1
NATIONAL. CITY MORTGAGE CO. ) CG Docket No. 02-278
Petition for Expedited Declaratory Ruling with
Respect to Certain Provisions of the Florida
PETITION FOR EXPEDITED DECLARATORY RULING
National City Mortgage Co. (“NCMC”), pursuant to section 554(e) of the Administrative
Procedure Act, 5 U.S.C. 5 554(e), and section 1.2 of the Commission’s rules, 47 C.F.R. 5 1.2,
respectfully requests the Commission to issue, on an expedited basis, a declaratory ruling that
section 501.059, Florida Statutes, is preempted as applied to interstate telephone calls made to
residential lines using a prerecorded voice, where the call is made to a person with whom the
caller has an established business relationship at the time the call ismade. As explained further
herein, the subject section of the Florida statute is preempted by section 227 of the Telephone
Consumer Protection Act (“TCPA”) and the implementing regulations of this Commission.
The requested relief is necessary in order to terminate a controversy and remove uncertainty
concerning NCMC’s conflicting obligations under state and federal law, and should be granted
on an expedited basis in order prevent continued enforcement action against NCMC by the State
No.o Copies rec’d
C i ABCDE
On or about September 7,2004, NCMC received the attached notice from Deborah M.
McFadden, Senior ConsrUner Complaint Analyst for the Florida Department of Agticulture and
Consumer Services (the “Department”).’ According to the notice, the Department had received a
complaint that WCMC had “played a pre-recorded sales message, without their express consent,
to telephone number 3&740-7515.”* According to the notice, this call violated Ftorida’s
statutory prohibitions concemingprerecorded c a k 3 All sales calls made by NCMC into Florida
are interstate calls.
In its response to the Department’s notice, NCMC pointed out that the citedportion of the
Florida statute is in direct conflict with the Commission’s regulations implementing the TCPA!
Specifically, section 501.059(7)(a) of the Florida statute states that “[n]o person shall make or
knowingly allow a telephonic sales call to be made if such call involves an automated system for
the selection or dialing of telephone numbers or the playing of a recorded message when a
connection is completed to a number ~ a l l e d . ”The Florida statute makes no exception to this
requirement for calls that are placed to persons with whom the caller has an established business
relationship. By contrast, the Commission’s rules provide that a person or entity may initiate a
telephone call to a residential line “using an artificial or prerecorded voice to deliver a message
See Attachment 1.
Id., citing Fla. Stat. 5 501.059.
See Attachment 2, letter from Jennifer Malkin, National City Corporation, to Deborah M.
McFadden, Florida Department of Agriculture & Consumer Services (Nov. 5,2004).
Id. Relevant provisions of the Florida statutes are appended as Attachment 3.
without the express prior consent of the c a k d party . . .” if the call is made “to any person with
whom the caller has an established business relationship at the time the call is made.”6
In telephone conversations on or about November 16 and 17,2004 between legal counsel
of NCMC and a representative of the Department, the Department representative expressed
disagreement with NCMC’s response, including NCMC’s preemption claim, and declined to
terminate the Department’s inquiry into the consumer complaint. Accordingly, that complaint
still is pending and might become the basis for further enforcement proceedings against NCMC?
In its TCPA Order released July 3,2003, the Commission invited “any party that believes
a state law is inconsistent with section 227 of our rules [to] seek a declaratory ruling.”’ In that
same Order, the Commission described the principles that would guide its resolution of such
Although section 227(e) gives states authority to impose more restrictive
intrastate regulations, we believe that it was the clear intent of Congress generally
to promote a uniform regulatory scheme under which telemarketers would not be
subject to multiple, conflicting regulations. We conclude that inconsistent
interstate rules frustrate the federal objective of creating uniform national rules, to
avoid burdensome compliance costs for telemarketers and potential consumer
confusion. The record in this proceeding supports the finding that application of
inconsistent rules for those that telemarket on a nationwide or multi-state basis
creates a substantial compliance burden for those entities?
47 C.F.R. $64.1200(a)(2), (a)(2)(iv).
’ Under Florida law, the Department may bring a complaint demanding injunctive relief, civil
penalties of up to $10,000 per violation, attorneys’ fees and costs. Fla. Stat. 3 501.059(8)-(9).
Rules and Regulations Implementing the Telephone Consumer Protection Act o 1991, Repoa
and Order, 18 FCC Rcd 14014,14064-65 9 84 (2003) (“A
Id. at 14064 ‘j83 (emphasis added).
The provisions of the Florida statute that restrict the use of prerecorded messages,
without creating an “established business relationship” exception, are inconsistent with the
Commission’s rules when applied to interstate calls. The State of Florida’s apparent intention to
enforce that prohibition as to interstate calls subjects NCMC to the “multiple, conflicting
regulations” that the Commission has declared its intention toavoid.” Specifically, in order to
comply with Florida’s law, NCMC must block all interstate calls to Florida residents with whom
it has an EBR, or must arrange not to use prerecorded messages in connection with those calls.
The State of Florida’s action also creates a controversy and subjects NCMC to
uncertainty concerning its obligations, thereby satisfying the standard for declaratory relief under
the Administrative Procedure Act and the Commission’s rules.” Accordingly, NCMC requests
that this Commission declare that section 501.059(7)(a) of the Florida statute is preempted.
Because interruption of NCMC’s ability to leave prerecorded messages in Florida will disrupt
NCMC’s operations and is likely to cause significant loss of revenue, and because the State of
lo The Florida statute applies to “telephone solicitors,” which are defined to include “any natural
person, firm, organization, partnership, association, or a subsidiary or affiliate thereof, doing
business in this stare, who makes or causes to be made a telephonic sales call, including, but not
limited to, calls made by use of automatic dialing or recorded message devices.”
Ha. Stat. 5 501.059(1)(e) (emphasis added). “Doing business in this state,” in turn, is defined by
the statute as “businesses who conduct telephonic sales calls from a location in Florida orfrom
other states or nations to consumers located in Florida.” Id. 5 501.059( l)(h) (emphasis added).
By pursuing a complaint concerning an interstate call placed to a Florida resident, the
Department has signaled its intention to rely upon this statutory grant of interstate authority to
prohibit conduct that is lawful under the TCPA, contrary to congressional intent and this
Commission’s announced policy.
“The Commission may, in accordance with section 5(d) of the Administrative Procedure Act,
on motion or on its own motion issue a declaratory ruling terminating a controversy or removing
uncertainty.” 47 C.F.R. 5 1.2.
. ._ . l,
._ ,. .. .. -. .. . . ..
I - .... .
Florida may take further enforcement action at any time, NCMC asks that the requested relief be
granted on an expedited basis.
Morrison & Foerster LLP
2000 Pennsylvania Avenue,
Washington, DC 20006-1888
Counsel for National City Mortgage Co.
Dated November 22,2004
CERTIFICATE OF SERVICE
I, Theresa Rollins, do hereby certify that I have on this 22nd day of November, 2004, had
copies of the foregoing delivered tothe following, via First C1assU.S. mail and electronic mail,
Deborah M. McFadden Jay Keithley, Deputy Chief
Florida Department of Agriculture & Erica McMahon
Consumer Services Consumer & Governmental Affairs
Division of Consumer Services Bureau
2005 Apalachee Parkway Federal CommunicationsCommission
Tallahassee, FL 32399-6500 445 12th Street, S.W.
Washington, D.C. 20554
Via Email: Jay.Keithley@fcc.gov
Best Copy and Printing, Inc.
445 12" Street, SW, Room CY-B402
Washington, DC 20554
Via Email: FCC@BCPIWEB.COM
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. __ .- ._
09/17/2Q04 p 8 : 5 8 FAX 9379101817 UNIT Oh%> m003
Division of Consuma Senices
ZOO5 Apslachcc Pkwy
Tallahassee, Florida 323996500
Refer T :
o 0407-15947/ DMM
NATIONAL CITY MORTGAGE
3232 NEWMARK DR
Subject: Florida Do Not Call Law
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against your business regarding a telephonic sales call in apparent violation of Section 501.059, Florida Statutes,
the Florida Do Not Call (DNC)law. This law defines what types of calls are a violation, grants the Department
authority to investigate complaints and may subject you to financial penalties for non-compliance.
The complainant claims your company played a pre-recorded sales message, without their express consent, to
telephone number 305-740-7515. Calls of this nature are a violation, kgardless o f whether the consumer's
telephone number is on the Florida DNC l i s t You should immediately take steps to ensure that your business
makes no calls in violation of this law.
Please complete and return the enclosed business reply form in response to this complaint. Include in your
response any information or documentation you feel would establish a reason why the contact is not a violation.
You may visit the Department's website at www.800helpflacom to review Section 501.059, Florida Statutes.
Should you hwe any questions, please contact this office.
Senior Consumer ComplaintAnalyst
850-410-3685 / 1-800-435-7352(FloridaOnly)
. . . . . . . . . . . . . . . . . . .
. . ..
. . . . .. . . . ..,. .
. ... . . . . ,:.. . . ' , . .
Complainant: Case Number 0407-15947
BEATW, DORA L Date Received 07 16 2004
5939 SW 34TH ST Input By sw
MIAMI, FL 33155-4916 Analyst DMM
E aU . 9w-r
3k Fa _ I
11111 Amount Paid: $
..... .__I___. ..... .
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09/17/2004 0 8 : 5 8 FAX Q379101817 UNIT ONE, MOO4
FLORIDA DEPARTMENT OF AGRICULTURE & CONSUMER SERVCES
BUSINESS REPLY FORM
Complai11t OE Reference No: 0407- 15947 I DMM
DORA L BEATTY
5939 Sw 34th St
.. - ......... FL --
_L ........ .... . . . . ... . . . . .
Complete Name of Firm Name or Individual:
Name of President or General Manager:
Name of Owner:
Consumer Services Registration Number, if applicable:
Name, address m d telephone number of person to contact for additional information, if necessary:
Please stare your position, giving action taken or planned: (Continueon back if needed.)
.. . . . . - .__ .. ..................
Please return completed form to:
Florida Department of Agriculture gC Consumer Services
Division o f Consumer Services (Title)
Tallahassee, Florida 32399-6500 Pate)
. - . . ...... .............. .. -7- -1.
11/08/2004 12:15 FAX 12182223332 NCB C L E W . LAW DEPT. @002
Natlonal Clty Corporatlon
1900 East Ninth Street
Cleveland, OH 44114-3484
Jennifer R Malkln
Vice President and Senior Attorney
Deborah M. McFadden
Senior Consumer Complaint Analyst
Florida Department of Agriculture &
2005 Apalachee Parkway
Tallahassee, FL 32399-6500
Re: Your Reference No. 0407-15947iDMM
Dear Ms. McFadden:
This is in response to your letter of July 21, 2004, received on September 7, 2004,
concerning the complaint submitted to your office by Dora Beatty of Miami, Florida. As
set forth below, National City Mortgage Co. (“NCMC) believes that the sales calls made
to Ms. Beatty were permissible under federal law, with which Florida law conflicts in part.
Nonetheless, NCMC will respect Ms. Beatty’s preference not to receive sales calls and
has added her telephone number to its internal do-not-call list.
NCMC has reviewed its records and found that prerecorded messages were left
by NCMC for Ms. Beatty on June 21, 2004 and July 8 , 2004. The calls were interstate
communications that a third-party telemarketer, acting on behalf of NCMC, originated at
its call center in California.
NCMC makes every effort to ensure that its marketing and customer relations
activities comply with applicable law. Under the Telephone Consumer Protection Act
(“TCPA”) and the regulations implementing that statute, calls that include prerecorded
messages may be placed to persons with whom the caller has an existing business
relationship; accordingly, the call in question was lawful under federal law.
NCMC recognizes that intrastate calls to Florida telephone numbers may be
subject to Florida’s statutory prohibition against the use of prerecorded messages, which
does not include an “existing business relationship” exception. As the Federal
Communications Commission (“FCC” or “Commission”) has made clear, however, state
statutes may not restrict interstate calls in ways that impose “multiple, conflicting
regulations” and “frustrate the federal objective of uniform national rules . ...” Accordingly,
because the calls in question were interstate, the Florida statute is preempted as applied
to those calls, to the extent the Florida statute is inconsistent with federal law.
NCMC hopes that this response satisfactorily addresses Ms. Beatty's complaint.
However, if it is your intention to enforce section 501.059 of the Florida Statutes in this
case, or in the case of other interstate calls to Florida residents that are permitted under
federal law, please advise me of that decision as soon as possible. In such a case, NCMC
does intend to file a petition for declaratory ruling asking the FCC to preempt the Florida
statute to the extent it is contrary to the Commission's regulations. In the event such a
petition is tiled, NCMC will provide you with a copy and will request that any proceedings
before your Department be held in abeyance pending the FCC's decision.
If you have questions or if we can provide further information, please do not
hesitate to contact me.
Very truly $ours,
2004 Florida Statutes
TITLE XXXIII, CHAPTER 501 - PART I (s. 501.059)
501.059 Telephone solicitation.--
(1) As used in this section:
(a) "Telephonic sales call" means a call made by a telephone solicitor to a consumer, for the purpose of soliciting a sale of any
consumer goods or services, or for the purpose of soliciting an extension of credit for consumer goads or services, or for the
purpose of obtaining informationthat will or may be used for the direct solicitation of a sale of consumer goods or services or an
extension of credit for such purposes.
(b) "Consumer goods or services" means any real property or any tangible or intangible personal property which is normally
used for personal, family, or household purposes, including, without limitation, any such property intended to be attached to or
installed in any real property without regard to whether it is so attached or installed, as well as cemetery lots and timeshare
estates, and any services related to such property.
(c) "Unsolicited telephonic sales call" means a telephonic sales call other than a call made:
1. In response to an express request of the person called;
2. Primarily in connection with an existing debt or contract, payment or performance of which has not been completed at the
time of such call;
3. To any person with whom the telephone solicitor has a prior or existing business relationship; or
4. By a newspaper publisher or his or her agent or employee in connection with his or her business.
(d) "Commission" means the Florida Public Service Commission.
(e) "Telephone solicitor" means any natural person, firm, organization, partnership, association, or corporation, or a subsidiary
or affiliate thereof, doing business in this state, who makes or causes to be made a telephonic sales call, including, but not
limited to, calls made by use of automated dialing or recorded message devices.
(9 "Consumer" means an actual or prospective purchaser, lessee, or recipient of consumer goods or services.
(9) "Merchant" means a person who, directly or indirectly, offers or makes available to consumers any consumer goods or
(h) "Doing business in this state" refers to businesses who conduct telephonic sales calls from a location in Florida or from
other states or nations to consumers located in Florida.
(i) "Department" means the Department of Agriculture and Consumer Services
(2) Any telephone solicitor who makes an unsolicited telephonic sales call to a residential, mobile, or telephonic paging device
telephone number shall identify himself or herself by his or her true first and last names and the business on whose behalf he or
she is soliciting immediately upon making contact by telephone with the person who is the object of the telephone solicitation.
(3)(a) Any residential, mobile, or telephonic paging device telephone subscriber desiring to be placed on a "no sales solicitation
calls" listing indicatingthat the subscriber does not wish to receive unsolicited telephonic sales calls may notify the department
and be placed on that listing upon receipt by the department of a $10 initial listing charge. This listing shall be renewed by the
department annually for each consumer upon receipt of a renewal notice and a $5 assessment.
(b) The department shall update its "no sales solicitation calls" listing upon receipt of initial consumer subscriptions or renewals
and provide this listing for a fee to telephone solicitors upon request.
TELEPHONE SOLICITATION - 2W4 Florida Statutes, TITLEXXXIII, CHAPTER 501 - PARTI (9. 50f.059) 1Of3
(c) All fees imposed pursuant to this section shall be deposited in the General InspectionTrust Fund for the administrationof
(4) No telephone solicitor shall make or cause to be made any unsolicited telephonic sales call to any residential, mobile, or
telephonic paging device telephone number if the number for that telephone appears in the then-current quarterly listing
published by the department. Any telephone solicitor or person who offers for sale any consumer informationwhich includes
residential, mobile, or telephonic paging device telephone numbers, except directory assistance and telephone directories sold
by telephone companies and organizations exempt under s. 501(c)(3) or (6) of the Internal Revenue Code, shall screen and
exclude those numbers which appear on the division's then-current "no sales solicitation calls" list. This subsection does not
apply to any person licensed pursuant to chapter 475 who calls an actual or prospective seller or lessor of real property when
such call is made in response to a yard sign or other form of advertisement placed by the seller or lessor.
(5)(a) A contract made pursuant to a telephonic sales call is not valid and enforceable against a consumer unless made in
compliance with this subsection.
(b) A contract made pursuant to a telephonic sales call:
1. Shall be reduced to writing and signed by the consumer
2. Shall comply with all other applicable laws and rules.
3. Shall match the description of goods or services as principally used in the telephone solicitations.
4. Shall contain the name, address, and telephone number of the seller, the total price of the contract. and a detailed
description of the goods or services being sold.
5. Shall contain, in bold, conspicuous type, immediately precedingthe signature, the following statement:
"You are not obligated to pay any money unless you sign this contract and return it to the seller."
6. May not exclude from its terms any oral or written representations made by the telephone solicitor to the consumer in
connection with the transaction.
(c) The provisions of this subsection do not apply to contractual sales regulated under other sections of the Florida Statutes, or
to the sale of financial services, security sales, or sales transacted by companies or their wholly owned subsidiaries or agents,
which companies are regulated by chapter 364, or to the sale of cable television services to the duly franchised cable television
operator's existing subscribers within that cable television operatots franchise area, or to any sales where no prior payment is
made to the merchant and an invoice accompanies the goods or services allowing the consumer 7 days to cancel or return
without obligation for any payment.
@)(a) A merchant who engages a telephone solicitor to make or cause to be made a telephonic sales call shall not make or
submit any charge to the consumer's credit card account or make or cause to be made any electronic transfer of funds until
afler the merchant receives from the consumer a copy of the contract, signed by the purchaser, which complies with this
(b) A merchant who conducts a credit card account transaction pursuant to this section shall be subject to the provisions of s.
(c) The provisions of this subsection do not apply to a transaction:
I. Made in accordance with prior negotiations in the course of a visit by the consumer to a merchant operating a retail business
establishment which has a fixed permanent location and where consumer goods are displayed or offered for sale on a
2. In which the consumer may obtain a full refund for the return of undamaged and unused goods or a cancellation of services
notice to the seller within 7 days afler receipt by the consumer, and the seller will process the refund within 30 days afler receipt
of the returned merchandise by the consumer;
TELEPHONE SOLICITATION 2004 Florida Statirles, TITLEXXXIII, CHAPTER 501 - P A R T I ( .50f.059)
3. In which the consumer purchases goods or services pursuant to an examination of a television, radio, or print advertisement
or a sample, brochure, or catalog of the merchant that contains:
a. The name, address, and telephone number of the merchant;
b. A description of the goods or services being sold; and
c. Any limitations or restrictions that apply to the offer; or
4. In which the merchant is a bona fide charitable organization or a newspaper as defined in chapter 50.
(7)(a) No person shall make or knowingly allow a telephonic sales call to be made if such call involves an automated system
for the selection or dialing of telephone numbers or the playing of a recorded message when a connection is completed to a
(b) Nothing herein prohibits the use of an automated telephone dialing system with live messages if the calls are made or
messages given solely in response to calls initiated by the persons to whom the automatic calls or live messages are directed
or if the telephone numbers selected for automatic dialing have been screened to exclude any telephone subscriber who is
included on the department's then-current "no sales solicitation calls" listing or any unlisted telephone number, or if the calls
made concern goods or services that have been previously ordered or purchased.
(8) The department shall investigate any complaints received concerningviolations of this section. If. afler investigating any
complaint, the department finds that there has been a violation of this section, the department or the Department of Legal
Affairs may bring an action to impose a civil penalty and to seek other relief, including injunctive relief, as the coult deems
appropriate against the telephone solicitor. The civil penalty shall not exceed $10,000 per violation and shall be deposited in the
General Inspection Trust Fund if the action or proceeding was brought by the department, or the Legal Affairs Revolving Trust
Fund if the action or proceeding was brought by the Department of Legal Affairs. This civil penalty may be recovered in any
action brought under this part by the department, or the department may terminate any investigationor action upon agreement
by the person to pay a stipulated civil penalty. The department or the court may waive any civil penalty if the person has
previously made full restitution or reimbursement or has paid actual damages to the consumers who have been injured by the
(9)(a) In any civil litigation resulting from a transaction involving a violation of this section, the prevailing party, after judgment in
the trial court and exhaustion of all appeals, if any, shall receive his or her reasonable attorney's fees and costs from the
(b) The attorney for the prevailing party shall submit a sworn affidavit of his or her time spent on the case and his or her costs
incurred for all the motions, hearings, and appeals to the trial judge who presided over the civil case.
(c) The trial judge shall award the prevailing party the sum of reasonable costs incurred in the action plus a reasonable legal
fee for the hours actually spent on the case as sworn to in an affidavit.
(d) Any award of attorney's fees or costs shall become a part of the judgment and subject to execution as the law allows.
(e) In any civil litigation initiated by the department or the Department of Legal Affairs, the court may award to the prevailing
party reasonable attorney's fees and costs if the court finds that there was a complete absence of a justiciable issue of either
law or fact raised by the losing party or if the court finds bad faith on the part of the losing party.
(IO) The commission shall by rule ensure that telecommunications companies inform their customers of the provisions of this
section. The notification may be made by:
(a) Annual inserts in the billing statements mailed to customers; and
(b) Conspicuous publication of the notice in the consumer information pages of the local telephone directories.
Histov.--s. 1, Ch. 87-253: S . 1, ch. 90-143; SS. 3, 5, ch. 91-237; S . 1, ch. 92-186; S. 59, ch. 92-291; S . 3, ch. 94-298: s. 616, ch.
97-103; S. 4, ch. 2003-179.
TELEPHONE SOLICITATION 2004 Florida Sralules, TITLE XXXIII, CHAPTER 50i - PART I (s.50i.059) 3of3