Published on: Mar 4, 2016
Transcripts - PressKitPDF
Brevada outlines the path to success, and
stays with you every step of the way there.
Table of Contents
Brevada provides managers with a complete picture of how their business is performing
over time as well as the actionable data required to make improvements. Brevada
provides consumers with an integrated and seamless feedback giving experience.
Brevada is built on the idea that people intrinsically want to communicate and share their
opinions - it just has to be easy enough. Brevada’s ‘one-tap feedback’ system makes it
easy enough, allowing customers to provide valuable, relevant input in a matter of seconds.
Our goal is to give business owners the power to monitor progress, set goals, and make
sure they are constantly improving and offering a high quality product.
The platform allows managers to gather feedback on the core aspects of their business,
such as pricing, wait time, food quality, and customer service. Data is displayed to
restaurants using an advanced data display system, allowing restaurants to compare the
performance of the different aspects of their business both internally and versus industry
Brevada was built by young Canadian businessmen who believed in the need for a
simple-to-use platform that allowed clients to engage customers, collect data and
constantly monitor their performance without spending thousands of dollars and putting
customers through rigorous surveys and interviews.
It has since been featured in numerous news outlets including the Globe and Mail, and has
boasted many high profile clients including the UPS Store and Bad Boy. Brevada has been
fine-tuned based on the feedback of numerous clients over 2 years.
Businesses using Brevada are segmented into their different product, services, or other
aspects. Brevada then provides the tools to collect, track, and manage feedback on these.
This modular segmentation allows our feedback collection interface to be extremely fast for
customers to use. It also provides us with the flexibility to create an intricate dashboard with
tools that provide valuable and actionable information.
Brevada is continuously building tools to leverage large amounts of data from these simple
data points. If certain aspects are receiving especially negative or positive responses,
Brevada will prompt customers with further topics that ‘dig deeper’. For example, if food
quality is recieving especially low responses, the feedback collection interface would start
asking customers about food temperature, portion size, and food presentation.
Brevada provides consumers with an
integrated and seamless feedback giving
experience. It’s built on the idea that people
intrinsically want to give feedback -- it just has
to be easy enough. Brevada makes it easy
Brevada believes in integrating feedback
into a customer’s experience by making it
as easy as possible.
Brevada offers in-store tablets and tablet
stands as well as a custom share-able
webpage and URL. Our on-tap feedback
interface makes giving feedback quick
and accessible for customers.
Managers can choose to leave the
tablets positioned on our signature
goose-neck stands or may manually
hand them out to customers.
An alternative way to use Brevada is to
intermittently collect feedback when
changes in the business occur. This
requires less involvement than
continuously collecting feedback. Unlike
traditional survey software, Brevada’s
dashboard will illustrate the relative
change from survey to survey.
Brevada provides managers with a complete
picture of how their business is performing
over time, as well as the information required
to make more profitable decisions.
Visualizing Change Over Time
Unlike most feedback methods, Brevada is about visualizing not only where a business
stands, but how and why it changes over time. By constantly collecting data on a
business’s products, services, and other aspects, Brevada is able to consistently serve as
status monitor for the business.
Brevada provides users with benchmark data from an aggregate of businesses using
Brevada that are similar in type and location. For example, a business owner will be able to
see the feedback they’ve recieved on their pricing as well as the industry average for that
Brevada allows managers to track how different business decisions affect their business’s
feedback scores. The Milestones tool logs major changes in a business and visualizes how
each change affects the scores for related products, services, or aspects.
The Live Page of the Brevada dashboard gives managers immediate information. This page
presents data from the most recent 2-5 hours and allows managers to get a picture of how
a particular day is going. It will also raise red flags if anything is deviating from typical
Brevada’s dashboard has built-in tools to communicate directly with our support team. Our
team is committed to providing our users with immediate support to ensure their success
with our product.
We believe support is not just about helping with issues. Brevada’s support interface is
designed to provide a line of constant communication with our team in an effort to help you
with every step of using the product.
The Bottom Line
Brevada allows managers to input financial data into their dashboard and receive insights
onto how their customer feedback tracks relative to this information.
Brevada’s development team is actively building new features to help give businesses more
insight into where they stand.
Brevada is built on numbers. Years of
gathering data, countless iterations, and fine
tuning have resulted in a product designed to
Primary research study involving 100 randomly selected participants.
For every customer who bothers to complain, 26 others remain silent.
White House Office of Consumer Affairs
A typical business hears from 4% of its dissatisfied customers.
“Understanding Customers” by Ruby Newell-Legner
By 2020, customer experience will overtake price and product as the key
Customers 2020 Report
79% would no longer write a
negative online review after giving
immediate feedback on a tablet.
77% would give immediate
feedback on a tablet without
incentive or reward.
70% would feel better after giving
immediate feedback on a tablet.
Put money into improving your business.
“I see our customers giving feedback on the tablets, they’re
having fun with it. The great design immediately attracts people
to the tablet, and its important for us that the experience is quick
and easy so that our customers are happy giving us feedback. I
love the design of the dashboard, but more importantly it gives
me great insights into our company and how people feel about
the way we are running our business.”
“Brevada has been great for us and its something every
business owner should carry. It’s helped to show us our
strengths and weaknesses. I always felt good about our
business, but knew certain aspects could be improved. Brevada
allowed me to see how my customers really felt about multiple
aspects of our business right after their meal, and for me that
was priceless. I am 100% satisfied with the product, and I look
forward to collecting more feedback and adapting to our
customers shifting needs.”