Pride Toronto Public Safety Volunteer Training
Please view this training session if you are volunteering with our Public Safety team for World Pride 2014.
Published on: Mar 4, 2016
Transcripts - Pride Toronto Public Safety Volunteer Training
PRIDE TORONTO – PUBLIC SAFETY
WHAT IS PUBLIC SAFETY?
We are the most seen Pride Toronto Volunteers on site
We provide all groups with PT Logistical & Strategic
We act as good will ambassadors to the Public
We are a source of information
We are the eyes and ears of Pride Toronto
We operate 24 hours a day on site
THIS IS WHAT WE DO!
Control Official Pride Toronto Identification
Provide the General Public with Information regarding events
Respond to various emergencies as Observers
Maintain access to Official Pride facilities and locations
Supervisors assist with compliance to Government
Coordinate along side Emergency Services
Provide and manage all radio Communication
WHAT TO EXPECT:
• You will check into HQ’s located at: Beer Store parking lot. Church St,
N of Wellesley
• Look for a HQ Supervisor (T-shirt, Badge) and provide them with your
First, Last Name to sign in
• When given your material (if any), sign your name so that we can keep
track of out-going equipment
• Wait as a group for everyone to sign in and walk over to Designated
Location to be assigned tasks/given directions
Allan Gardens: Church St.
Friday, Sat and Sunday
Dyke March Start Point
Younge and Dundas SQ Site Open:
Friday, Sat and Sunday
Small area – Friday & Sunday
Full area – Sat.
• Trans March – Friday – 8PM
• Younge St. – Concludes Younge and Dundas Sq.
• Dyke March
• Starts: 2PM – Allan Gardens – will continue west on Carleton to
Younge St. and continue NORTH to Church and Bloor
• Pride Parade
• Starts 1PM (This is a change from last year)
• Starts: Younge and Church and continues to Younge and Dundas.
Keep non emergency conversations to a minimum
Request to meet and speak in person
Protect the radio
Water damage (toilet damage)
Don’t drop it
Return your radio at the end of your shift
EMERGENCIES & NON-EMERGENCIES
These are situations that:
Do not pose an immediate risk to health, life,
property, or environment, and do not require
immediate response by Emergency Services.
Response: Contact Pride Toronto dispatch and then
416-808-2222, if directed to do so
These are situations that:
Pose an immediate risk to health, life, property or
environment and require response by Emergency
Response: Contact Emergency Services at 911
prior to continuing with the Incident Response
INCIDENT RESPONSE PROCESS
Although dealing with incidents can be challenging or
stressful, our simple response process will help you
calmly deal with anything that you might come across
during your time volunteering at the festival.
REPORTING AN INCIDENT TO DISPATCH
What’s the situation? (never exaggerate)
Emergency or Non-Emergency
Age / Sex / Responsive / Breathing
Where are you?
Exact location / Street address
BEVERAGE GARDENS – ROLES AND
Ensure safety of our guest
This includes helping to supplement the security guards.
Open and Close the garden
Ensuing barricades are secure – all patrons have exited.
Monitor and answer questions from paid security
Promote safety and assist guests as needed
Maintain accurate occupancy count
Be our eyes and ears watching for:
Any safety issues.
ROAMING - WHAT TO DO
IF this is your first shift please arrive 30 minutes before to allow sufficient processing time to get
your badge and t-shirt
(if you have already received your badge, then 10-15 minutes is good)
Check in with both the Volunteer HQ team and the PS HQ Supervisors
Receive information on assigned area & partner (receive radio if applicable)
Go out and roam in area assigned (be sure to check in with Dispatch when you arrive in your
zone, and when you leave for breaks, etc)
At end of shift return to HQ – sign in Radio & sign out
WHAT IS ROAMING?
Simply: we provide on-foot patrol of the entire festival site
We interact with the public and provide general assistance as needed
Programming information (What time is ______ concert happening?)
Information regarding site locations (Where is the Clean, Sober & Proud area?)
Other information as needed (How do I get assistance if I have mobility concerns?)
We alert the appropriate individuals (EMS, TPS, etc), and act as OBSERVERS in situations requiring this type
What we do NOT do:
Act as physical intervenors in conflict
Provide medical assistance (regardless of certification in First AID/CPR)
Involve ourselves as PRIDE volunteers in situations outside of the Festival boundaries
IDENTIFYING AN INCIDENT…
A festival attendee is acting in a disruptive and offensive manner that is impacting those in the immediate
An attendee is sitting on the sidewalk, head down and mumbles that they have not drank any water all day
An attendee is making accusations of sexual harassment by another attendee and is threatening to “take matters
into own hands”
An attendee is stumbling up Church Street, talking loudly and swinging a shirt around – none of the attendees in
the immediate vicinity seem bothered
An attendee comes up and advises you that an individual is “passed out” in the alleyway and won’t get up
Incident report sheets!
As a Pride Toronto volunteer you are to NEVER intervene
in an emergency situation, you are to control the area and
contact emergency services and dispatch.
After any incident your direct supervisor will have you fill
out an incident sheet. Within this you will be required to
give your account of any incidents and to provide
information relevant to the event. You MUST give these
back to your supervisor who will return them to the
TIPS! AND ROLEPLAY
Wear proper footwear!!
Use sunscreen/wear hats
Hydrate, nourish and take breaks when needed
Dress appropriately – you are representing PRIDE and our sponsors!!
Bring a phone (if you have one)
Remember your government ID
Advise your PS Supervisors/Team Leads of any medical concerns you have prior to shift
Be respectful to your fellow volunteers
What would you do if…..
Scenario #1: As you are roaming you are approached by an individual who tells you of a festival attendee who
is passed out on the sidewalk with no apparent ID.
Scenario #2: You are walking past one of the privately-run stages. The paid security asks you to stand in and
check bags while they tend to some incident within the stage area.