Published on: Mar 4, 2016
Transcripts - Preston's Resume
5 0 8 3 A U S T ERLIT Z DRIV E
C O LO RA DO S PRING S , C O 8 0 9 2 3
( 7 1 9 ) 6 4 0 -1 7 0 7
S A MPLE_PS N@ H O T MA IL. C O M
It is my intent to use my knowledge and skills gained as a Customer Service Representativeand Sales Manager
to provide the same world-class serviceto the USAA membership that I have always experienced as a military
dependent and USAA member.
CUSTOMER SERVICE REPRESENTAT IVE
STARTEK HEALTH, COLORADO SPRINGS, DEC 2014 – PRESENT
Customer-focused and success-driven; always sought to provide the customers with the best quality of
Trained with soft skills to provide a welcoming and open conversation with customers
Constantly sought new challenges from my supervisors to free them to use their time with the other
agents more efficiently
Able to effectively adapt to new situations and clients that require different skill set and task goals
Selected for management training due to demonstrated expertise in customer relations
Chosen as the only agent on-site to take part in the “Catalyst to Leadership” course; typically reserved
only for middle-management
Chosen to be a “Kaiser Advisor”—a senior representative for the Kaiser Permanente contract—and
given training to properly assist an agent when there is need for an escalation with a customer
Provided follow-up training to supplement scheduled training to the remainder of the “Kaiser Advisor”
Utilized critical thinking and problem solving skills to diffuse several potentially unfortunate customer
service situations which resulted in customer retention and higher overall customer satisfaction
Chosen to support the agents in my unit giving them advice and guidance through Y-cord training and
Routinely seeking and completing skills-based continuing education to enhance my ability to provide the
best service possible to customers
Used descriptive upsell techniques concerning the options and features available to prospective
customers enabling them to make an informed decision about our products
Effectively and efficiently utilized the required software suites during every call which resulted in
improved customer interactions and higher sales percentages
Store Man ager
SUMMIT SUBWAY, COLORADO SPRINGS, Feb 2014 – Dec 2014
Committed to Excellence;routinely go aboveand beyond duty requirements to posturethe team for
Consistently strived to provide an outstanding customer service experience, making every customer feel
special, all the while enforcing productupsell to increase the bottom line.
Store ranked #2 in the franchise for graduation and summertime catering orders as a direct resultof
effectiveupsell and word-of-mouth advertising.
Managed the training ofstaff personnel in the areas ofcorporate policy, operations efficiency, quality
customer service, product upsell, product resourcemanagement, product wastemanagement, and
health, sanitation, and safety standards.
Monitor compliance with health and fire regulations regarding foodpreparation and serving, and
building maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation offood to ensure
that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigateand resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of food preparation personnel to ensureeconomical use offood and timely
Schedule and receive food and beveragedeliveries, checking delivery contents to verify product quality
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staffhours and assign duties.
Establish standards for personnel performance and customerservice.
Order and purchaseequipmentand supplies.
Review work procedures and operational problems to determine ways to improve service,performance ,
San dwic h A rtist
SUMMI T SUBWAY, COLORADO SPRI NGS, Sep 20 1 2 – Jan 20 1 4
Committed part ofa winning team;store ranked #7 ofover 300 territory stores in customerrankings for
quality, service, and experience.
Selected over sixty peers to train and serve as Assistant StoreManager.
Trained six peers in customerserviceoperations to include customer interaction, product preparation,
productupsell,and organization and efficiency.
Maintain sanitation, health, and safety standards in work areas.
Clean food preparation areas, cooking surfaces,and utensils.
Verify that preparedfood meets requirements for quality and quantity.
Prepare specialty foods such as pizzas, fish and chips, sandwiches,and tacos, following specific methods
that usually requireshort preparation time.
Read food order slips or receive verbal instructions as to food required by patron,and prepare and cook
food according to instructions.
Measure ingredients required for specific food items being prepared.
Take food and drink orders and receivepayment from customers.
Clean, stock, and restock workstationsand display cases.
Cook the exact number ofitems ordered by each customer, working on several different orders
Wash, cut, and prepare foods designated for cooking.
Prepare and serve beverages such as coffee and fountain drinks.
Order and take delivery ofsupplies.
Bu sser an d Dish wash er
OUTBACK STEAKHOUSE SI ERRA VI STA, AZ Jan 201 2 – Aug 201 2
Wash dishes, glassware, flatware, pots, orpans, using dishwashers or by hand.
Place clean dishes, utensils,or cooking equipment in storage areas.
Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
Stock supplies, such as food or utensils,in serving stations, cupboards, refrigerators, or salad bars.
Sweep or scrub floors.
Clean garbage cans with water orsteam.
Car Wash er
CI RCLE B AUTO SALES, SI ERRA VI STA, AZ, Aug 201 1 – Jan 201 2
Inspect parts, equipment,or vehicles for cleanliness, damage, and compliance with standards or
Scrub, scrape, or spray machine parts, equipment,or vehicles, using scrapers,brushes,clothes, cleaners,
disinfectants,insecticides, acid, abrasives,vacuums, orhoses.
Clean and polish vehicle windows.
Rinse objects and place them on drying racks or use cloth, squeegees, or air compressors to dry surfaces.
Drive vehicles to or from workshops orcustomers'workplacesor homes.
Connect hoses or lines to pumps orother equipment.
Clean the plastic work inside cars, using paintbrushes.
Stu den t A c c ou n tan t
SULPHER SPRI NGS VALLEY ELECTRI C COOPERATI VE, SI ERRA VI STA, AZ, May 201 1 – Aug
Prepare, examine, or analyze accounting records, financial statements, or otherfinancial reports to
assess accuracy, completeness, and conformance to reporting and procedural standards.
Establish tables ofaccounts and assign entries to proper accounts.
Develop, implement, modify, and document recordkeeping and accounting systems, making use of
current computer technology.
Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities.
COCHISE COLLEGE, SIERRA V ISTA , A Z
Completed coursework towards Computer Science, Jul 2011 - Dec 2011
PIKES PEA K COMMUNITY COLLEGE, COLORA DO SPRINGS, CO
Completed coursework towards Computer Science, Aug2013 - Dec 2013