Published on: Mar 4, 2016
Transcripts - Poornima
Graduate Student of Data Sciences and Business Analytics at Saint Peter’s University
140 Glenwood Avenue Mobile: (973)5682497 E-Mail: email@example.com
Profile:A Graduate Studentof Data SciencesinConcentration with Business Analytics and a dedicated
professional with 5+ years experience in retail and commercial banking as an Associate and Assistant
Manager Specializesincustomerservice, salesandanalytics. Seekingto use my skills and experience in
the Data Analytics Field.
Currentlyworkingonaprojectbasedon data analysis and decision modeling to predict
the winner in the game of Cricket one day international.
Srividya Centerfor Special Children(June 2015 – December2015)
Role and responsibilities
Workedas a volunteer withSri VidyaCenterforSpecial children asocial service organization helping
childrenwithspecial needslike Autismtobecome selfsufficient.Wasapart of theiranalyticsteam
whichanalysesthe fundsrequiredtorunthe organizationandalsoso approachthe corporate forfunds
as part of Corporate Sustainabilityprogram.
Organized aneventname Apekshaaspartof the fundraisingevent.
Srividhyawonthe BestNGOOrganizationforitsservices tothe society
HSBC Chennai India(July2013- June 2015)
Role and responsibilities:
Workedas an AssistantManagerwiththe CustomerCare Centerthe grievance redressalcenterforboth
retail bankingandcommercial customersforthe AsiaPacificregions.
Setup and manage teamof 15 of complaintandrequesthandlersacrossChennai andKolkata.
To ensure the bestcustomerservicestothe customerswhoare not satisfiedwiththe bank
Work force management,toensure the volume of complaintsandrequestreceivedis handled
endto endand withinthe bankingregulations.
Analyzingthe numberof complaintsreceivedbyeachdivisionof the bankand reportto the CEO
Working closely withthe marketinganalyticstoensure the bestofferwasgiventothe
customerand retainingthe customer.
Act as a Special Pointof Contact(SPOC) forbothGroup and Regulatoraudit.
The achievedthe highestcustomer service scores.
Awardedthe bestteamof the quarter
T he teamthe 100 club( “ Acknowledgementthatthe teamwasinthe top100 teamsacross the
HSBC Hyderabad India (May2011-July 2013)
Workedas a Contact CenterSalesandServices(CCSS) associate. Role involvedansweringthe queries
and doingneededbasedsellingtothe customers .WaspromotedasSeniorCCSSwithin9months.This
role involvedthe new hirestoensure the bestcustomerservicesare providedtothe customerandalso
improvingthe customerservicesscore forthe site andalsoensuringthe salesare metforthe site.
Awarded SuperStaraward for Twoconsecutive Quarters
Hyderabadsite hadthe bestcustomerservicesandsalespointsacrossAsiaPacific.
Was part of the bestteamin the site.
Bank of AmericaHyderabad India(Feb2009-July 2010)
Rolesand Responsibilities) the
Workedas Team MemberOperationsforthe Home Loanand Insurance division.Role involvedhelping
the customerdo an analysisabouttheirfinancialduringthe timesof Global Financial Meltdownand
Awardedthe QualityandService Championof the quarter
RecordedNILerrorsfor the entire tenure.
Data AnalyticsSystems:SAS,R(Beginner) andSQL
Advance MS Excel andPowerPointUser
Bachelorof TechnologyinComputerScience andEngineering from SwamyVivekananda
Institute of TechnologyaffiliatedtoJNTUHyderabad IndiawithGPA of 3.04.(63 percent)
IntermediatefromLittle FlowerJuniorCollege withaggregateof 86.8 Percent
Highschool from St.Francis GirlsHighSchool withaggregate of 79%.
Was part of the Winningteamin InterHSBC CricketTournament
Capitanof the Under-17 Softball TeaminInterdistrict championship. The teamwasarunnerup.
Mandal level ShotPut Champion.
RegularMarathon runner:Completedthe Hyderabad10krun.