Published on: Mar 3, 2016
Transcripts - Naruemon
Naruemon Pond Budtanase 1818 Ivycrest Way Sacramento, CA 95835
Cell: (916) 469-5094 Pond471@yahoo.com
Energetic and well-organized business professional with over 10 years of proven management and
administrative leadership. Established and maintain good relationships with VIP customers. Strong self-
starter with the ability to execute both company initiatives and achieve desired customer goals. Excellent
interpersonal and customer service skills. Proven ability to work effectively in a high-volume, stressful
environment with confidential information in highly sensitive situations.
• Cache Creek Casino Resort - Brooks, CA January 2013 – Current
Parking Operation Shift Supervisor
Assisted customers in parking at designated venues and handled all customer complaints.
Monitored services rendered to clients and customers and ensured optimal satisfaction.
Preserve high-quality relationships with VIP customers.
Evaluated performance of each attendant against volume of business.
Training coordinator in charge of creating and maintaining training programs for new hires.
Coordinates and provides transportation requests.
Work along sided with casino hosts and executives to serve and exceed VIP guests expectations
In charge of handling payroll and budgeting
• Cache Creek Casino Resort - Brooks, CA May 2008 – January 2013
Hotel Shift Manager
Maintains staff scheduling for 25 employees.
Processes payroll on a weekly basis using the program, Ultipro.
Manages yields for room rates to obtain maximum occupancy.
Strong customer service and hospitality skills.
Resolves guest issues in a cost-effective manner while keeping high guest retention.
• Cache Creek Casino Resort - Brooks, CA July 2005 – August
Food & Beverage Assistant Manager
Shift manager and peer coach, COUNSELING AND SCHEDULING FOR ALL STAFF OF RESTAURANT.
Built a loyal CLIENTELE BASE BY HANDLING CUSTOMER COMPLAINTS AND ENSURING GUEST SATISFACTION.
Maintained high employee retention through in house staff recognition programs.
Created staff training programs for SEQUENCE OF SERVICE STANDARDS, ABC LAWS.
A.A Degree in Business
Chetupan Thailand Commercial College, Thailand
Business Administration Office Certification
Bilingual in English, Thai, Laos, and Vietnamese
Proficient in Microsoft Outlook, Word, Power Point and Excel