07833466239 pollyhumphries@btinternet.com London
I am a highlymotivated individual with...
Regent Street Management Direct/ The Crown estate
Corporate FOH manager/Helpdesk Manager/ Assistant to Building Manager an...
Angel in the Fields Public House-London.
11/2012 – 12/2013
Managing a public house in the centre of London.
 M...
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Polly Humphries CV

Published on: Mar 4, 2016

Transcripts - Polly Humphries CV

  • 1. POLLY HUMPHRIES 07833466239 pollyhumphries@btinternet.com London PERSONAL STATEMENT I am a highlymotivated individual with in excess 8 years experience of holding customer facing roles.Iam a trusted,conscientious, intelligent, vibrant, capable employee able to exhibit confidentiality, discretion, tact, diplomacy and professionalism when dealing with board members,directors or senior managers. Being highly driven, I set myself goals to achieve in every position I take. I have many years of experience dealing with clients,the public and management. I’m very approachable, and have great communication skills.Possessing a proven ability to help managers to make the bestuse of their time by dealing with secretarial and admin istrative tasks.I really enjoy working part of a team as well as on my own when given tasks to achieve. I’m quick and a keen leaner, a keen problem solver and an outgoing individual who is friendly, bubbly and a competent person. I can undertake difficult tasks, mandates and meet tight deadlines. Personal qualities include: rigorous, positive, good problem - solver, autonomous, persistent, adaptable and driven. Other skills include:-  Trusted Individual  Supportive  Articulate  Dedicated  Diligent  Resourceful  Overcoming Obstacles  Detail Oriented  Team Player  Focused  Self Driven  Passionate PROFESSIONAL EXPERIENCE TeamQ Mechanical and Electrical-Turner Group/The Crown Estate. 09/2015-Present  Maintain a high standard ofcustomer service at all times  Communication with the engineers in a proactive manner.  Maintain an understanding ofthe Team Q contract with RegentStreet ManagementDirectand the role that Central Support plays in the successful delivery of M&E Services  Assistwith the provision of cover for other administration staffduring lunch,holidays,and sickness  SupportLine Managers with relevant skills as requested  Ensure compliance with companyethical standards and contribute to a positive work experience  Complywith companywork standards,procedures, and policies atall times  Receiving and taking all phone enquiries into the clientservice desk in a professional manner.  Qualify customer calls and e-mails and inputto the contract CAFM system.  Updating of CAFM systems with progressions where applicable  Dispatch appropriate engineers in response to callouts  Liaise with sub-contractors to attend site and then chase for work progress updates/completion.  Communication with customer and other key stakeholders to progress all works on a daily basis  Close down calls,validating appropriate information e.g. Time on Site, Travel time etc.  Updating weeklyreports for PPM’s and Corrective calls.  Ensuring thatlabour is allocated to every engineer on a daily basis  Maintain standbyrota taking account of holiday commitments and engineers’ skill profile  Provide regular progress reports from systems on reactive calls received, PPM outstanding etc.  Raise Purchase Orders for subcontractor call-outs and materials  Ensure compliance with legislative and company health and safety requirements  Ensure compliance with legislative and company environmental policies  Contribute to a safe working environment  Adhere to applicable risk assessments and the control measures detailed within  Reportall accidents and near misses to your supervisor or line manager  Progressing ofall allocated works to complete off system accurately  Customer Service Communication to all contract stakeholders  Labour allocation to the engineer’s in a timelyand efficient manner
  • 2. Regent Street Management Direct/ The Crown estate Corporate FOH manager/Helpdesk Manager/ Assistant to Building Manager and FM team. 08/2014 - 08/2015 I manage the Regents Streethelpdesk,providing the building managers and FM team with assistantin all day to day activities.  Provide welcoming and efficientfront of house reception service to all visitors,clientguests  Provide a strong secretarial/administration support to senior managers.  Room management,bookings internal/external, cancellations and preparing rooms for conferences, general meeting (refreshments,audio-visual and it setup assistance) co-ordination on the arrival of catering supplies.  Responsible for answering a high volume ofcalls and using a switchboard,screening telephone calls and face to face enquiries.  Taking Minutes in meetings.  Dealing with incoming e-mails,faxes and post.  Order and serve business lunches,breakfasts and refreshments where required.  Liaising with other staffregulatory authorities, suppliers and clients.  Booking meetings for Management,Travel arrangements.  Raising purchase orders,expenses and claims and arranging invoices as well as coding them.  Processing access permitand permitto work forms.  Maintaining and enhancing the working environment.  Responsible for stationeryacquisition including periodicals and subscriptions.  Coordinate couriers and deliveries.  Log visitors into system and issuing with temporary visitor passes.  Issuing contractors passes for after hours and weekend work. To ensure that all services requests are logged to the helpdesk to supportmonitoring ofservice partner performance.  Instruct all works in accordance with the agreed SLA’s.  To Monitor service delivery and ensure that customers and keptupdated on progress oftheir service requests.  To provide training helpdesk users as and when required.  To over-see progress ofand completion ofservice requestlogged by the reception staff and facilities managers ofRegents Street.  Ensure that all property and unit of let records are added,maintained and deleted as appropriate.  Awareness ofRSMD’s obligation under The Data Protection Act 1998.  Sending online booking confirmations.  Filing private and confidential documents.  Updating members dailywith written letters.  Diary management Bond Groundwork’s-Kent Personal Assistant to Director and family/Temporary. 01/2014 – 07/2014 Working as a PA for the directors of the company together with other the management team.  Extensive Diary management.  Organise personal and professional calendars and supplied reminders ofupcoming meetings and events.  Meeting and greeting all clients when in office.  Managing and organised travel for the director and staff to get to and from meetings and abroad trips this would include taxis/private cars/trains and planes,visas,ESTA.  Managing the family holidays,bookings ofhotel, transportto destinations and transfers.  Providing refreshments for clientele when in office.  Acting as the firstpoint of contact for all enquiries relating directly to the director and family.  Following up on new business leads/meetings/business cards thatthe director has had, drafting correspondence,and sending relevant literature.  Managing a busy switchboard system, answering/filtering and transferring calls from building contractors.  Producing invoices/Quotes for works and filing.  Ordering from suppliers..  Assisting managementin investor presentations.  Assisting HR manager.  Maintaining complexspread sheets and electronic filing systems.  Organising incoming and outgoing post.  Carrying out daily check listsurveys of the building, including toilets and kitchens.  Reporting issues to the relevant contractors and receiving time limitations.  Arranging meetings rooms,setting up meeting rooms,and creating calendar invitations.  Handle incoming and outgoing correspondence, including post,email,and faxes.  Supporting the manager and other colleagues.  Building relationships with clients.  Rotas cleaning staff.  Daily AD-HOC duties.
  • 3. Angel in the Fields Public House-London. Manageress 11/2012 – 12/2013 Managing a public house in the centre of London.  Managed staff for daily staff.  Replenishing stock levels.  Maintain beverage levels and food ordering.  Maintain staff training levels.  Performing staffappraisals and motivation exercises.  Managed staff rota.  Held responsible position in firm staff rota.  Held responsible position in firm.  Ensuring ofcleanliness ofpub is maintained.  Cashing up/Banking/paperwork.  Weekly line clean.  Managing a large team of staff.  Liaising with head office in relation to staffing hours.  POS.  EOD.  Managing every day banking and companypaper work.  Cash management.  Interacting with customers (including serving food and drink) and ensuring thathigh standards of customer service are maintained atall times.  Taking responsibilityfor pub safety and security.  Overseeing compliance with health and safety regulations atall times in the pub, kitchen and other areas including stafflive in areas.  Ensuring regular maintenance ofthe premises, including cleaning and repairs.  Monitoring profitability and performance to ensure sales targets are metor exceeded.  Meeting with the area or business manager for the region to assess pub performance and setsales targets.  Maintaining relations with members ofthe local community,the police and alcohol licensing authorities. Atherton Cox - Senior Therapist/FOH/admin 06/2008 – 10/2012 The Rising Sun - Duty Manager/Receptionist/FOH 09/2007 – 05/2008 Options Beauty Salon - Beauty Therapist/Receptionist/FOH 04/2006 – 09/2007 EDUCATION  Level 2 Certificate in Lean Organization ManagementTechniques-2014  Ongoing training with Office Concierge 2014/Present  Health food and safety-2013  Guinot training- 2012  St Tropez tanning- 2012  Dermalogica Training Ongoing - 2011  Level 2 Key Skills – Communication – 2011  Level 2 Key Skills - Application of Number – 2011  Advanced Apprenticeship in Beauty Therapy NVQ Level 3 – 2011  Level 2 NVQ in Beauty Therapy - 2007  Level 1 Key Skills - Communication – 2007  Level 1 NVQ in Beauty Therapy – 2006  St Tropez Classic Lotion Application – 2006  Dermalogica Live Training Step 1 – 2006  Diploma in child care  12 GCSE’s - 2004  Level 2 Certificate in Lean Organization  Food Health and safety in the work place certificate. BUSINESS ABILITIES  High Standard of Customer service and experience  ManagementSupport  Taking meeting notes  Provide cover for staff  High standard ofcommunication  Word, Excel and Outlook  Line Manager support  Liaise with contractors  Archiving, Filing and Photocopying  CRM  Complying with all external and internal work policies

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