NATIA UPTON Resume Jan 2016
Published on: Mar 3, 2016
Transcripts - NATIA UPTON Resume Jan 2016
748 Camberley Circle
Towson, MD 21204
Cell (757) 292-8064
Objective: To work in a thriving company that promotes learning and
growth and allows progression opportunities.
10/14-Present Baltimore City Child Support Enforcement Baltimore, MD
Designed new training courses and updated existing courses for the Baltimore City Child
Support Enforcement Program. Developed Standard Operating Procedures and Job Aids
for ease of use and assistance with the child support online systems and screens.
Delivered and conducted stand-up training to over 100 users and new hires and facilitated
learning activities as one of the primary trainers.
11/13-10/14 VA Paternity Establishment Project Richmond, VA
Training Developer/Outreach Specialist
Responsible for the training, outreach and education of hospital staff and other
stakeholders in the state of Virginia. Identified outreach targets, recommended solutions
to the internal staff for strategy development. Created presentations and educational
materials to assist in development of internal staff as well as hospital staff throughout the
state of Virginia.
9/11-10/13 Delaware DACSS Systems Project Newark, DE
Designed new training courses and updated existing courses for the six functional areas
of child support – case initiation, locate, establishment, enforcement, court processes, and
financial. Developed curricula for ease of use, user security, and guide to screens.
Delivered and conducted stand-up training to over 300 users in eight different locations
around the state and facilitated learning activities as one of the primary trainers.
2/09-9/11 Chesapeake Child Support Chesapeake, VA
Utilized case management via local and national legal systems, conducted client calls and
appointments, added and/or updated administrative and court orders, interacted with out
of state agencies to assist in enforcement, performed various collection actions including
liens and income withholdings.
2/08-02/09 Motherhood Maternity Chesapeake, VA
Assisted customers with purchases; executed money transactions such as bank deposits;
responsible for creating employee schedules, individual and store goals
3/06-12/07 Chesapeake Circuit Court Chesapeake, VA
Handled documents, indexed, receipted, figured and verified deeds, certificates of
satisfaction, and other various land documents
REGENT UNIVERSITY, Virginia Beach, VA
M.Ed., Student Affairs, May 2014
UNIVERSITY OF NORTH CAROLINA AT GREENSBORO, NC
B.A., English and African American Studies, May 2005
Youth Department at New Birth Ministries (ongoing), Tutor with the A.S.K. Tutorial
(ongoing), Citizenship Registration Drive for Bristol County, MA (October 2007), LAW
Day at Fairhaven High School (May 2008)