Published on: Mar 3, 2016
Transcripts - Nathan's Resume-2
263 Naples Street San Francisco, CA 94112
(650) 207-5878 email@example.com
SKILLS and QUALIFICAITONS
Proficient in Excel, Word, PowerPoint, Outlook, Photoshop, Lightroom, Avaya One-XCall Agent, Snagit
Image Capture, Vid-Center, Document Direct, Microsoft Sharepoint.
In-depth knowledge of fraud investigations and the tools/technologies that support it.
Excellent time management skills combined with proper discretion in resolving time sensitive issues.
Investigations Specialist– Officer 12/2008-present
Bank of America San Francisco, California
Collaborate with law enforcement agencies and financial institutions to assist in crime prosecution and minimize
Investigate, research, and gather electronic evidence.
Effectively identify fraudulent activity by performing relevant research and data analysis.
Recognize opportunities for addressing fraud issues, risks, and exposures.
Collaborate with cross functional groups such as legal, law enforcement during investigations.
Review practices and procedures to enhance process, workflows, tools and system functionality.
Produce high quality detailed documentation to internal and external parties while managing sensitive or
Review cases, which result in account closures.
Support Bank of America call centers.
Personal Banker/Teller 04/2008 - 07/2008
Woodforest National bank Washington Courthouse, Ohio
Delivered a wide variety of financial services with superior customer service and promoted new bank services and
Executed financial transactions, including new accounts and account reviews in accordance with bank
policies and procedures.
Identified and made sales referrals.
Handled end of day balancing of safe deposit, merchant/vault, ATM processing
Field Area Team Lead 05/2007 - 10/2007
Flextronics (Verizon Wireless) Port Charlotte, Florida
Provided customer service, sales, and technical support to customers.
Handled sales of equipment and accessories.
Assisted customer with warranty validation.
Dispatched technicians for equipment troubleshooting.
Reviewed practices and procedures to enhance processes
2001 General Education Diploma
Poughkeepsie High School, Poughkeepsie, New York
2014-PRESENT Sciences with Major in Photography
City College of San Francisco, San Francisco, California