Nathan Wallace
263 Naples Street San Francisco, CA 94112
(650) 207-5878 
of 1

Nathan's Resume-2

Published on: Mar 3, 2016

Transcripts - Nathan's Resume-2

  • 1. Nathan Wallace 263 Naples Street San Francisco, CA 94112 (650) 207-5878  SKILLS and QUALIFICAITONS  Proficient in Excel, Word, PowerPoint, Outlook, Photoshop, Lightroom, Avaya One-XCall Agent, Snagit Image Capture, Vid-Center, Document Direct, Microsoft Sharepoint.  In-depth knowledge of fraud investigations and the tools/technologies that support it.  Excellent time management skills combined with proper discretion in resolving time sensitive issues. EXPERIENCE Investigations Specialist– Officer 12/2008-present Bank of America San Francisco, California Collaborate with law enforcement agencies and financial institutions to assist in crime prosecution and minimize fraud threats.  Investigate, research, and gather electronic evidence.  Effectively identify fraudulent activity by performing relevant research and data analysis.  Recognize opportunities for addressing fraud issues, risks, and exposures.  Collaborate with cross functional groups such as legal, law enforcement during investigations.  Review practices and procedures to enhance process, workflows, tools and system functionality.  Produce high quality detailed documentation to internal and external parties while managing sensitive or confidential information.  Review cases, which result in account closures.  Support Bank of America call centers. Personal Banker/Teller 04/2008 - 07/2008 Woodforest National bank Washington Courthouse, Ohio Delivered a wide variety of financial services with superior customer service and promoted new bank services and products.  Executed financial transactions, including new accounts and account reviews in accordance with bank policies and procedures.  Identified and made sales referrals.  Handled end of day balancing of safe deposit, merchant/vault, ATM processing Field Area Team Lead 05/2007 - 10/2007 Flextronics (Verizon Wireless) Port Charlotte, Florida Provided customer service, sales, and technical support to customers.  Handled sales of equipment and accessories.  Assisted customer with warranty validation.  Dispatched technicians for equipment troubleshooting.  Reviewed practices and procedures to enhance processes EDUCATION 2001 General Education Diploma Poughkeepsie High School, Poughkeepsie, New York 2014-PRESENT Sciences with Major in Photography City College of San Francisco, San Francisco, California

Related Documents