4943 North Sadlier Drive  Indianapolis, Indiana 46226  (317) 490-3601
Summary of Qua...
AMERICAN TENT & AWNING, CO. – Indianapolis, Indiana May 2007 to January 2008
Executive Assistant & Office Mana...
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Nathan J Dill-Resume

Published on: Mar 3, 2016

Transcripts - Nathan J Dill-Resume

  • 1. NATHAN DILL 4943 North Sadlier Drive  Indianapolis, Indiana 46226  (317) 490-3601 Summary of Qualifications Experienced customer service professional with skills that include coordinating, planning, training, supporting, coaching, high levels of service and satisfaction, and proven abilities in problem solving and critical thinking.  Featured member of the Liberty Management System team involved with planning and implementation  Train new-hire Gold CSR’s to a 100 % Pass Rate of the Indiana State Licensing Exam  Create job aids, quick reference guides, and Microsoft Excel Spreadsheets to increase productivity  Achieve high levels of success in mentoring co-workers  Collaborate successfully with other departments Education INDIANA UNIVERSITY-PURDUE UNIVERSITY INDIANAPOLIS Bachelors of General Studies May 2012 INDIANA INSURANCE PRODUCER’S LICENSE FOR PERSONAL & COMMERCIAL PROPERTY & LIABILITY June 2012 Professional Experience SAFECO INSURANCE– Indianapolis, Indiana June 2012 to Present Gold Customer Service Representative  Achieve and exceed all metrics  Mentor other CSRs  Earned CSR of the Month for excellence in training  Train new-hires to pass the Indiana State licensing exam to a 100% pass rate  Pioneer new quick-reference guides and training materials  Demonstrate a positive, compassionate, and empathetic demeanor  Develop and execute coaching plans  Create and lead team in metric improvement exercises  Volunteered to actively participate with the Liberty Management System (LMS) team  Developed and assisted in the implementation of the new Individual Contributor Standard Work through LMS  Collaborated closely with Human Resources to develop new employee selection and assessment processes  Member of the ROQS committee THE INDIANA HEART HOSPITAL – Indianapolis, Indiana December 2008 to June 2012 (Community Heart & Vascular, Community Health Network) Patient Support Technician  Provided excellent patient care  Trained and mentored nursing support staff  Managed patient medical records  Developed and implemented care plan with nursing staff  Volunteered for several hospital committees BLUEGREEN VACATIONS – Indianapolis, Indiana December 2007 to December 2008 Quality Assurance Specialist  Achieved high-level administrative support by managing sales proposals and contractual documents  Prepared equity quotes and maintained escrow accounts  Trained other personnel  Increased office efficiency by developing spreadsheets  Volunteered to manage all supplies and ordered them when needed  Decreased office supply expenditures showing $900 under budget annually  Closed the site and shipped confidential materials for retention
  • 2. NATHAN DILL AMERICAN TENT & AWNING, CO. – Indianapolis, Indiana May 2007 to January 2008 Executive Assistant & Office Manager  Provided high-level administrative support to the President and Vice-President  Managed all sales, services, payroll, Accounts Payable and Accounts Receivable  Communicated with manufacturing department regarding customer ordered and business related projects  Maintained all company databases  Processed payroll, Accounts Payable checks, payments, and General Ledger accounts  Developed spreadsheets to improve accuracy and speed  Identified and implemented procedures to reduced travel expenses KERASOTES SHOWPLACE 12: TRADER’S POINT– Indianapolis, Indiana August 2005 to August 2007 Assistant Manager  Managed a large multiplex with over seventy employees  Conducted in-depth employee-development classes  Presented results of training to upper management  Developed maintenance schedules and techniques for all equipment  Created spreadsheet driven paperwork to increase efficiency  Prepared bi-weekly payroll, expense, and travel reports for all employees  Supervised supply order and stock rotation  Designed, coordinated, and maintained customer service paradigm which elevated customer service scores CHECK INTO CASH – Indianapolis, Indiana July 2004 to June 2005 Senior Center Manager  Administrated five centers including: hiring, evaluating, training, and coaching  Analyzed data from monthly reports to present to upper management PETSMART– Indianapolis, Indiana February 2003 to February 2004 Merchandising Manager  Managed a large pet supply store with over fifty employees  Directed the product re-ordering, placement, and rotation  Compiled sales reports for transmittal  Streamlined receiving process  Improved efficiency in store procedures Honors & Service SAFECO CUSTOMER SERVICE REPRESENTATIVE OF THE MONTH October 2013 EAGLE SCOUT May 1997

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