Nathalie Duryea
2432 Reno Road 
Castleton, New York 12033
Looking to secure ...
2002 to 2006 Customer Service Representative, Tech Valley Communications Albany, New York
I handled customer service and r...
of 2

Nathalie Duryea

Published on: Mar 3, 2016

Transcripts - Nathalie Duryea

  • 1. Nathalie Duryea 2432 Reno Road  Castleton, New York 12033 (518)-701-0858 JOB OBJECTIVE Looking to secure a position utilizing my many years of experience in customer service, increasing sales and acquiring new business with a company who has the need to not only maintain their current accounts, but increase their business bottom line. Summary of Qualifications I have over 20 years of experience and work as a highly motivated professional, with a strong background in sales management and customer support. I have a proven track record of securing new accounts while maintaining high retention of clientele to promote increased sales volumes. I have consistently exceeded sales goals through focused cold calling and networking, utilizing today’s technologies. In addition to my skills at promoting teamwork, my reputation is defined in terms of customer service issue resolution with a focus that opens doors to higher profitability and increased sales. At my current position, customer complaint calls have dropped significantly as a result of my tutoring other customer service representatives on ‘How to resolve customer related issues effectively and conclusively”. This has resulted in my growth and increased responsibilities with my current employer. PROFESSIONAL EXPERIENCE 2011 to present Customer Service Representative Level II, County Waste Clifton Park, New York Working in conjunction with other department managers, I resolve customer disputes, demonstrating the importance of using operational systems, improving the customer resolution data base and effective use of time. My additional focus has been to contact by phone or in person, current customers, in an effort to solicit increased sales of new or additional services. I effectively address customer complaints concerning billing or services rendered and communicate service failures to designated departments, for investigation, so that not only is the issue resolved, but the understanding of how to avoid the service failure in the future is eliminated. 2007 to 2010 Customer Service Representative, Corner Stone Telephone Troy, New York My role was to handle customer service and repair calls and travel to central offices as needed, to oversee repairs maintaining a responsibility for all on-call service technician duties. In addition, I diagnosed and resolved problem issues with customer communications and data service on a timely basis by directing all necessary departments on the problem at hand. My effectiveness was in my ability to direct and focus all required departments in a manner of urgency. My duties were to maintain and increase customer satisfaction, with the resultant outcome being increased sales of voice products, service upgrades and security alarm systems, as well as total customer satisfaction, increasing company revenue.
  • 2. 2002 to 2006 Customer Service Representative, Tech Valley Communications Albany, New York I handled customer service and repair calls regarding issues with phone communication lines, T-1, internet and DSL, and performed follow up calls to insure the customer complaint had been addressed and resolved to his or her needs. My other duties were to research, diagnose and repair, problem issues with customer communication and data services on a timely basis, as the understanding was, “ When a customer’s communication lines are down, time is of the essence”. I also coordinated repairs with many other vendors including Verizon, Paytech and One Communications. This responsibility was added to my role as I had demonstrated effectiveness in my previous customer base which brought a higher visibility to my skill set of promoting sales of additional services, upgrades to dial-up and DSL customers. 2000 to 2002 TO LIFE ! Delmar, New York In a relatively new startup of the non-profit cancer awareness organization, I performed many duties as most startups require. My responsibilities were to bring visibility to product sales and services support for the breast cancer education and support center. In addition I conducted outreach efforts through trade shows, television media and webinars as the breast cancer awareness organization operated in an effort to give personal and private attention to cancer victims and survivors, through products maintaining the dignity of life. Duties also included but not limited to, overseeing office operations including accounting, billing, answering phones and scheduling appointments. My allegiance in this role was based out of my own experience, being a breast cancer survivor. 1990 to 2000 Local Fitness Organizations while going to college Albany, Troy and Delmar, New York Managed a variety of fitness centers locally, while overseeing customer service, memberships and gym products, consistently exceeding sales goals and objectives. Managed various weight loss centers, such as Jenny Craig, New Physique and Trim 4 Life. While at Nutri-Systems Weight Loss I was promoted from new employee to Assistant Manager in (14) months after demonstrating my effectiveness in all aspects of the business. EDUCATION Associates Degree in Accounting 1997 to 1999 Hudson Valley Community College Troy, New York TECHNICAL SKILLS Microsoft/Windows related, Microsoft Word, Excel and Outlook Linux, Mac, QuickBooks Specialized Proprietary Software, Industry related. Excellent verbal and written communication skills References supplied upon request

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