Nathalia Resume 14
Published on: Mar 3, 2016
Transcripts - Nathalia Resume 14
Nathalia Pascal firstname.lastname@example.org
245 East 34th Street Apt C1, Brooklyn, NY 11203 (347) 693-1515
To secure a position where my professional, managerial and leadership experience gained from corporate and higher education c an be
utilized to strategically plan, organize, implement and manage projects and to further the company with provision of services to its con
stituents,while benchmarking standards forMiddle States and other accrediting bodies.
Medgar Evers College Brooklyn, NY
Bachelorof Arts in Psychology 01/2014
Associate of Arts in Liberal Arts 06/2013
Catholic Charities Brooklyn & Queens Neighborhood Services Queens, NY
Resident Counselor/Direct support 04/2014 to present
Work with individuals with developmental disabilities to teach skills and promote independence.
Maintains data sheets,home logs, and other required documentation.
Attends and participates in Inter-Disciplinary Teams, staffmeetings, and in- service training sessions.
Follows activity schedule and recreation calendar.
Performs the duties of Approved Medication Administration Personnel (“AMAP”), including administering and charting
medications, following medical treatment order, securing mediations, and revising administration charts as necessary.
Provide assistance when necessary with activities of daily living.
UFT Charter School Brooklyn, NY
Assistant Counselor(Intern) 09/2013 to 12/2013
Worked in Counseling office of a NYC charter school,providing support to four counselors
Co-lead counseling groups of two, four, or six children, aged 5 to 14, and assisted Staff Counselor
Provided tutoring support to children with special needs to aid in their educational development
Worked one-on-one, on occasion, and served as mentor to select students with behavioral or learning issues
MEDGAR EVERS COLLEGE, Office of Accreditation and Quality Assurance Brooklyn, NY
Office Assistant –College Work Study 02/2011 to 12/2013
Provided Administrative Assistance to the Executive Dean and the Director of Accreditation and Quality Assurance
Conducted research and archiving of pertinent documents related to Self-Studies
Collaborated with various offices on campus to plan and organize events and activities
Assisted with the coordination of internal and external activities related to Accreditation and effectiveness of the Institution
Department of Information Technology and Telecommunications/311 New York, NY
Call Center Representative 06/2007 to 12/2008
Handled customer inquiries via telephone to research required information using available resources
Provided customers with product and service information
Entered new customer information into system
Resolved customer complaints, and escalated priority issues to expedite resolution
Answered telephone calls in a professional manner, and re-rout calls to appropriate departments
Followed up with customer calls where necessary
American Sales & Management Organization/John F. Kennedy Airport Jamaica, NY
Baggage Service Agent/Customer Service Representative 03/2005 to 06/2007
Received inboundcalls fromcustomers who have experiencedbaggage service failure,and assisted customers bytrackingdelayed
Proactively calling customerto provideupdateson delayed baggage
Reviewed and codeddomestic mainline baggage files
Actively correspondedvia e-mailwith customers forassistance with a baggage service failure
Demonstrated corporatevalueswhile communicating on behalfofthe company
Made sounddecisionsresolving customerissues with positive results that supportthe CorporateandDivisionalgoals
References available upon request