Nate Carie
Address 1128 Samuel Street, Louisville, KY 40204 (765) 210-5489
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Nate Carie - Resume 08.31.15

Published on: Mar 3, 2016

Transcripts - Nate Carie - Resume 08.31.15

  • 1. Nate Carie Address 1128 Samuel Street, Louisville, KY 40204 (765) 210-5489 EXPERIENCE GE APPLIANCES & LIGHTING - LOUISVILLE, KY February 2014-Present Factory Service Business Operations Manager 50-80 hours a week - Functioning as both Operations Manager for Independent Servicer Network consisting of ~2500 ISP’s and Self-Servicing Dealers and Capacity Manager for OEM Factory Service network - Led strike contingency team for 2015 union negotiations and managed the execution of the strategy during the Cleveland labor strike resulting in 0 warranty consumers being affected - Designed and built FS pricing and discounting dashboard and led the Field implementation resulting in a 3% YOY reduction in OW estimate percentage - Led Lowe’s Service Mitigation project increasing depth of coverage in 80% of requested zip codes - Launched new Reserve Capacity tool in Service Power and managed capacity data for ~850 technicians that increased overall OW call volume mix by 1% - Led a simplification team that modified consumer relations tools to reduce Factory Service revenue loss by 25% and reduced consumer relations spend by 10% - Led the manual invoicing team to have zero invoices over 7 days in the system - Managed pilot data for new service team setup that increased call volume by 20% - Negotiated new contract with quality of service vendor resulting in an annualized savings of $75M - Supervised and guided direct hires, contract employees and both Customer Care teams GE APPLIANCES & LIGHTING - LOUISVILLE, KY March 2012-February2014 Senior Consumer Data Analyst 50-80 hours a week - Functioned as the lead data analyst for all concessions’ data for Product Management, Quality, and Service and initiated projects to achieve the Business’s yearly OP - Created a new SOP for analyzing concessions’ data to increase projects and field fixes and integrated the process within the quality department - Led a cross functional team to create database to bill back supplier for $600M worth of service - Reduced recall mailing budget by linking HD’s data system to GE Appliance’s - Created a standard concessions’ analytics package and rolled out to all manufacturing sites - Maintained third party team’s call center data for internal and external consumer quality scores TOYOTA MOTOR CORPORATION, TEMA OFFICE - ERLANGER, KY January 2007-August2008 Parts Commodity Engineer for North America 50-75 hours a week - Coordinated 7-12 suppliers concurrently to support 4 to 6 new model launches for over 200 small interior plastic parts delivering on schedule launches - Monitored supplier’s post-launch capability to attain less than 10 ppm rejection rate and verified that suppliers implemented proper corrective actions on time - Leveled up staging, shipping and receiving departments including implementing visual controls for a crisis supplier to reduce missed shipments and mixed labels by 25% - Redesigned supplier’s shipping area to reduce four employees resulting in $96,000 annual savings - Lead engineer for tool transfer team that transferred and qualified over 200 supplier tools resulting in zero missed shipments during the tool move EDUCATION Purdue University, West Lafayette, IN Graduation: December 2006 Bachelor of Science in Electrical Engineering GPA: 3.02 Hofstra University School of Law, Hempstead, NY Graduation: May 2011 Juris Doctor GPA: 3.20 ACCOMPLISHMENTS • Received an annual evaluation ofRole Model at GE in 2013 • Received an annual evaluation ofSurpasses Expectations every year at Toyota and every semester atVisteon • Successfullycompleted Toyota Business Practice Course (Toyota Problem Solving) and GE Green Belt course SKILLS & ABILITIES • Expertise of Toyota Production Systems, Toyota Business Practices (Toyota Problem Solving) and Lean Manufacturing • Skilled with Microsoft Access, Word, Excel, Power Point, Outlook and SAS AMO and Enterprise Guide • Skilled with Clarabridge, Business Objects, Service Power, and Service Stats • Knowledge of control plans, PFMEA, process flow charts, and operator instructions as per ISO/TS 16949 quality standards

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