Natasha Maldonado Resume 28Oct15
Published on: Mar 3, 2016
Transcripts - Natasha Maldonado Resume 28Oct15
Lancaster, CA 93534 | email@example.com | 661-874-9776
OBJECTIVE Enthusiastic,self-motivated,results driven Administrative Professional with extensive background in the
travel industrywith the emphasis in Sales and Customer Service.
Proven ability to drive performance/results,talentattraction, behavioral interviewing and hiring.
Knowledge in RTA, Avaya, ADP, and other call center reporting systems,OPI, Auto Time,SAP and
DeploymentII APP systems/programs.
Reporting Skills,Administrative Writing Skills,Organization,Managing Processes,Analyzing Information,
Problem Solving,Microsoft Office Skills,Training,Hospitalityand Special Account/Member Services
Ability to provide administrative supportfor complexand time sensitive projects as well as dailyroutine
Excellent interpersonal skills furthered by a sales and customer service background and activities that
facilitate effective collaborative efforts and team environments.
Able to use discretion and sound judgmentin every task,respecting highlyconfidential materials and
Skilled at learning new concepts quickly,working well under pressure and communicating ideas clearly
Extensive experience in travel arrangements,working directlywith customers and travel agencies.
DEPARTMENTASSISTANT – GENERAL ATOMICS AERONAUTICAL SYSTEMS INC.
Department Assistant II (Deployment Group)
Active DOD Security Clearance.
Coordinate Travel arrangements for employees preparing for deployment(including butnot
limited to flight, car rental, and hotel).
Arrange billing for travel arrangements.
Arrange all Medical and Dental appointments for travelers’ pre/postdeployment.
Coordinate with other departments to ensure travelers receive reimbursementmonies.
Handle all sensitive electronic material with confidentiality.
Process advance checks for travelers preparing for deployment.
Process travel arrangements for employees VISA/Passportrequirements.
Conducts meetings with travelers’ pre/postdeploymentto ensure all traveling requirements are
metand no monies are outstanding with the company.
Arrange polygraph and clearance interview appointments for travelers.
Department Assistant I (Timekeeping Dept.)
Process/proofread expense reports for deployed travelers.
Print/log and file deployment travel reports for expense reports,logging and copying completed
expense reports in data base.
Distribute expense reportreimbursementchecks to employees.
Mail out expense report checks to employees who are on deployment/leave of absence.
Assists with new hire orientation.
Process purchase orders in SAP for multiple departments.
Active member of the Safety Committee.
ADMINISTRATIVE ASSISTANT - STARWOOD HOTELS AND RESORTS
Provided office services by implementing administrative systems,procedures,and policies,and
monitoring administrative projects for 3 operational managers and one director.
Booking companytravel for all managers.
Running and compiling multiple reports on statistical information on a weekly basis
Maintain and updated a variety of confidential and sensitive electronic and hard copy reports
Answer all telephone calls.
Set up meetings and guesttravel and accommodations,running center wide contest,bill paying,
expense reports,ADP (time keeping system).
Dealing with 500 plus associates on a dailybasis with their inquiries,and special projects as they
SALES LEAD - STARWOOD HOTELS AND RESORTS
Responsible for setting the example of an “ideal” Sales and Customer Service Associate.
Assisting the managementteam with center operations,interacting with customers to problem
Assisting in the sales process,ensuring an outstanding customer experience.
Working with center managementteam to plan and execute on developmentand business plans.
This role is a developmental opportunityin preparation for a supervisor position.
ASSOCIATE - STARWOOD HOTELS AND RESORTS
I wentfrom a standard sales associate to a VIP concierge associate.
Tasks include butare not limited to booking multiple travel arrangements for guestand their
I had a group of 20 VIP members thatI worked with exclusively to book their travel anything from
hotel rooms,flights,car services,and reservations for multiple activities.
I also handled various members special request and work closelywith the hotels and other travel
During this time I acquired the skills to deal with many differentpeople with manydifferent
personalities in an effective and timely manner.
EDUCATION HIGHLAND HIGH SCHOOL, PALMDALE CA.
2003 - HIGH SCHOOL DIPLOMA
License to Coach-Training to excel in the coaching of associates in Sales and Customer Service
Customer Experience Framework and Associate Performance
Service Culture Training- Training to live a positive work culture
Microsoft Power Point
REFERENCES Available upon request.