1316 Gross Lake Pkwy ♦ Covington, Georgia 30016 ♦
(770) 728-9397 Home ♦ (678) 448-8664 Cell ♦
E-Mail: nsan...
Patient Account Administrative 11/11 – 2/12
● P...
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NATALIE_Resume Updated

Published on: Mar 3, 2016

Transcripts - NATALIE_Resume Updated

  • 1. NATALIE SANDERS 1316 Gross Lake Pkwy ♦ Covington, Georgia 30016 ♦ (770) 728-9397 Home ♦ (678) 448-8664 Cell ♦ E-Mail: EDUCATION Virginia State University, Petersburg, Virginia 8/85 – 5/88 Business Information system Argosy University - GPA – 3.92 5/11 – 8/15 Bachelor of Science in Business Administration with focus on Marketing Received multiple business scholarships based on academics and faculty recommendations PROFESSIONAL SUMMARY • Experienced and highly professional • Handles sensitive and confidential information in a professional manner • Strong relationship and time management skills • Over 10 years’ experience in Customer Service, Event planner and Administration • Detail-oriented, organized, and calm under pressure • 5 years’ collection experience • Over 3 years’ call center experience • Ability to Multi-task • Proficient in Microsoft office PROFESSIONAL EXPERIENCE ROLLINS INC., (ORKIN PEST CONTROL), COVINGTON, GA CUSTOMER SERVICE REPRESENTATIVE 4/15 – 7/15 ● Handled heavy call volume of potential and existing customers for pest control services. ● Connected customers to local branch offices for complaints, cancellations, and scheduling. ● Submitted page out messages to management on emergency/medical services to on call technicians. ● Processed leads for residential and commercial bedbug and termite services. ● Connected potential customers to sales specialist for pest control services. ● Provided company information to callers POWER PROJECT INSTITUTE (PPI), WASHINGTON, DC VIRTUAL ADMINISTRATIVE ASSISTANT /CLIENT SERVICES MANAGER 9/13 – 5/14 ● Served as the main Point of Contact for all general inquiries ● Directed callers to the appropriate staff member ● Delivered company information to callers ● Provided administrative services (i.e., composing letters, generating reports, etc.) ● Scheduled appointments for management staff (access to their calendar) ● Composed memos or thank you letters/emails ● Assessed, clarified, and validated customer needs on an ongoing basis ● Helped achieve financial targets and objectives through proper follow-up and follow through with potential leads as directed by CEO ● Managed speaking engagements and proposal deadlines ● Setup clients in need of coaching ● Initiated contracts, secure agreements, and ensure payments are processed ● Prepared and completed excel customer log
  • 2. MEDICAID DISABILITY RESOURCES AT PIEDMONT – HENRY MEDICAL, Stockbridge, GA Patient Account Administrative 11/11 – 2/12 ● Performed routine clerical duties ● Interviewed patients with no insurance for possible Medicaid assistance. ● Submitted report to main office for approval. MOUNT MORIAH AME CHURCH, Cambria Heights, NY Virtual Administrative Assistant 9/05 – 02/07 ● Virtually performed Administrative duties. ● Monitored website and responded to chat line and emails ● Directed calls to staff ● Made travel arrangements ● Initiated and executed events MOUNT MORIAH AME CHURCH, Cambria Heights, NY Administrative Assistant 3/03 – 09/05 ● Performed routine clerical duties by maintaining letters, memoranda, and distributed staff payroll. ● Ordered supplies and handled all inventory and invoices. ● Retrieved data from files, Scanned, faxed and photo copied material as needed. ● Made travel arrangements for Pastor, staff, invited guests and choir. ● Scheduled appointments for individual counseling, marriages and other support Ministries. ● Created flyers, posters, forms and tickets. ● Screened and coordinated all proposed program request and submit for approval. ● Processed church bulletin, produced programs for weddings, funerals and scheduled events. ● Liaison for officers, church rental, equipment usage and 3rd party vendors. ● Redeveloped policies and procedures as needed. ● Checked and monitor the Event U program to schedule events for ministries. ● Listed daily activity on Base camp for communication purposes throughout staff. VOLUNTEER EXPERIENCE NEW BIRTH MISSIONARY BAPTIST CHURCH, Lithonia, GA VOLUNTEER - Administrative Assistant as needed 1/07 – Present ● Perform routine clerical duties ● Schedule appointments for individual counseling sessions for Volunteer Connections Ministry ● Data Entry ● Update Ministry Policy and Procedures ● Send out notification of upcoming meetings ● Assist Volunteer Connections Ministry Coordinator with meetings ● Type and submit minutes from scheduled meetings both call and in person SOFTWARE Windows 8, Windows XP including: Word, Excel, PowerPoint, Outlook Exchange System, Remedy, Publisher, Lotus Notes, EverNote, Freedomvoice weblink systems, Print shop 12, Print shop 15, ACS (Automated Church System), CA-Topsecret, F-Secure, Single Sign On and typing 50(+) WPM. HONORS & AWARDS: Argosy University - Sigma Beta Delta Honor Society President’s List/Dean’s List Chancellor Scholarship for 3.8 GPA or higher Andres Romay Memorial Scholarship

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