Continue to advance in a commercial organization, adding value by providing i...
o Advisory Services Support & Operations
 Client Advisory Services Engagement – Provide consultative support and an...
Mark1 Restoration; Chalfont, PA 2008 to 2011
Claims Liaison
o Claims Support (Internal/External)
 Customer Service ...
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Natalie Notoris Resume

Published on: Mar 3, 2016

Transcripts - Natalie Notoris Resume

  • 1. NJN 1 NATALIE NOTORIS PROFESSIONAL OBJECTIVE Continue to advance in a commercial organization, adding value by providing insights that drive decisions - Proactive, accountable, result-oriented - Excellent customer communication skills - Experienced in operations and analytics - Proficient in MS Office, analytical reporting RELATED EXPERIENCE TGaS Advisors; East Norriton, PA 3/14 to Present Operations & Analysis – Marketing Operations o Client Engagements and Consulting Services  Marketing Operations Focused – Main areas of focus include: promotional material management, medical/regulatory/legal review process, speaker program management, meeting and conventions management, and external agency management.  Client Engagement – Participate in the execution and delivery of projects with over two dozen bio- pharmaceutical and medical device organizations. Project types include resource benchmarking, capability assessments, process optimization, strategic planning, and stakeholder collaboration evaluations. o Project Execution & Delivery  Project Management – Establish project timelines, scope and objectives with clients and internal team. Manage weekly touch points to discuss status and next steps of client engagements and compile additional reports as requested.  Data Management – Collaborate with clients and internal team to facilitate project interviews, information collection, data validation, and make recommendations on deliverables tailored to meet client-specific needs. Utilize and maintain databases and analytical tools to mine information and draw out meaningful trends and insights.  Analysis & Output – Co-lead in identifying opportunities and/or challenges and generate customized advisory reports to meet client-specific needs. Conduct all quantitative analysis and develop visual outputs that organize and present insights in a format that makes the information easy to understand, and highlights trends and key findings. o Industry Survey Operations & Analysis  Survey Design & Operations – Lead the creation of customized surveys, specifically designed to answer client questions regarding the bio-pharma industry (Virtual Hows). Work directly with clients to generate survey questionnaires, requirements and timelines. Code and distribute Virtual Hows in Qualtrics, a web-based survey tool.  Project Management – Track, measure and communicate overall status of Virtual Hows to clients and internal team. Hold a weekly meeting and send bi-weekly status update emails to ensure timelines and advisory objectives are met.  Survey Analysis & Output – Analyze survey results and corroborate with findings from previously gathered industry insights from the TGaS client network to identify meaningful trends, provide insights, and create client recommendations.
  • 2. NJN 2 o Advisory Services Support & Operations  Client Advisory Services Engagement – Provide consultative support and analysis for Advisory Services members, which entails daily interaction with clients seeking guidance and information sourced from functional industry expertise and TGaS’ proprietary information.  Tracking & Reporting – Manage, track and archive all Advisory Services activity. Serve as primary point of contact for process and/or system questions. Ensure established processes and procedures are followed. Responsible for generating weekly and monthly reports regarding client activity/engagement. o Innovation & Infrastructure  Strategic & Tactical Support – Utilize benchmark/survey information, along with experience and understanding of the bio-pharma industry to identify ways to enhance internal processes/procedures, increase client support, and develop new methodology, novel client deliverables and marketing collateral. Participate in weekly, monthly and quarterly strategy meetings and provide guidance relative to industry trends and analytical experience. TGaS Advisors; East Norriton, PA 3/12 to 3/14 Engagement Manager – Marketing Advisory Practice o Engagement Coordination & Management  Project Management & Operations – Supported the Marketing Advisory Practice (which includes Marketing, Marketing Operations, Marketing Sciences, Digital Marketing and Managed Markets) in all client-related engagements. Responsibilities included the planning and coordination of meetings, managing project timelines, facilitating internal meetings, tracking client-provided information and the storage/inventory management of all project related documents.  Internal & External Stakeholder Communication – Served as an internal liaison between client-facing solutions and operational support teams. Maintained clear communication channels with customers in order to gain a deep understanding of their culture, organizational structures, and terminology; enabling projects to advance with minimal disruption. Utilized strong written and verbal communication to interact with personnel across the commercial organization, ranging from administrative support up through executive leadership. Managed the editing and proofreading of all materials to ensure all final deliverables met the parameters defined by contractual agreements. o Sales & Marketing Support  Promotional Activity Tracking – Designed and implemented a sales activity tracker for the entire organization. Generated various reports within Excel to identify trends and insight into TGaS sales activity; including an executive dashboard and a weekly report, which enabled cross-selling opportunities. This expertise led to being tasked as the project manager of the Salesforce.com initiative.  Client Deliverables & Marketing Collateral – Facilitated the design and development of new product offerings. Utilized artistic background to create materials for innovative MAP offerings such as sell sheets, pitch decks, direct & digital mail pieces. Assisted practice leads with data input management, assembling outputs, and QA of final client deliverables.  Promotional Materials Management – Responsible for the editing, proofreading and archiving of all promotional materials. Managed all print production activities for MAP teams.  New Business Development – Contributed to the pre-call planning process by identifying new leads, contacts, and providing prospect company background information. Researched industry summits, conferences, and forums in order to improve positioning for sales opportunities. Assisted in deployment of non-personal promotion such as direct mail and email campaigns.
  • 3. NJN 3 Mark1 Restoration; Chalfont, PA 2008 to 2011 Claims Liaison o Claims Support (Internal/External)  Customer Service – Supported both agency/claims adjusters and corresponding insureds (homeowners and/or claimants) by acting as claim specific liaison with Mark1 restoration servicing team. Managed input, timing, progress and communication of every restoration assignment appointed to the Chalfont office. Tracked claim process and progress (through Excel and online programs) to ensure timely delivery/completion of services and increased value proposition. Served as main communications hub to all parties involved in claim (including insureds, claimants, vendors/insurers, Mark1 Restoration teams). Mediated issues to ensure quality customer and vendor satisfaction.  Internal Support – Electronically processed and tracked branch insurance claims from start to completion. Maintained and tracked timed requirements for each claim in order to facilitate time and project management. Recorded weekly timesheets for entire Chalfont organization. Administered employee benefits: including medical packages, 401k and paid time off.  Sales & Marketing Support – Developed thorough understanding of customer needs/requirements through client-facing work. Implemented said requirements within design of marketing collateral. Generated and maintained client contact list for annual vendor events. Gained acumen on new vendor business/opportunities through online research. EDUCATION Kutztown University – Kutztown, PA 2006 to 2010 Bachelor of Science 4 Year, Dean’s List 2008-2012 Major: Fine Arts / Minor: Art History Honors: Cum Laude VOLUNTEER WORK PA Special Olympics; Kutztown, PA 2006 to 2010 Event Director – Eastern Spring Sectional of the Penn Special Olympics o Managerial Operations and Logistics  Served as communications liaison between Penn Special Olympics staff (paid), volunteers, event vendors/sponsors, athletes, coaches and spectators (+2,000 person event)  Conducted the recruitment and oversight of the event management team and volunteer staff (15-20 people on mgmt. team; 300-400 community volunteers)  Coordinated and chaired staff/mgmt. team preparation meetings  Secured local event sponsorship and equipment/materials donations  Oversaw event logistics, including timeline(s), registration and parking (for both volunteer and athletes), security personnel, etc.  Coordinated opening and closing ceremonies  Scheduled event speakers and entertainment  Reserved venue/campus (softball fields, track, natatorium, entertainment area, cafeteria, auditorium, etc.) and designed event layout for efficient and safe traffic patterns  Directed event set up and break down  Coordinated and participated in all efforts to publicize event, including editing and designing promotional materials.  Managed/tracked inventory and distribution of event materials and equipment

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