Natalie's Resume 2
Published on: Mar 3, 2016
Transcripts - Natalie's Resume 2
8900 Boulevard East, Apt. 4BN 201-873-9350
North Bergen, NJ 07047 Healthcare Administrative Support firstname.lastname@example.org
∙ Assertive,self-reliant and dependable administrative support professionalwith 12 years' experience encompassing
knowledge of standard office policies and procedures including various healthcare regulatory guidelines such as OSHA,
JACHO and HIPAA.
∙ Comprehensive experience includes all manner of office administration, customer/userrelations, data entry, recordkeeping
and report preparation.
∙ Tenacious commitment to timely response and filing of various authorizations and documentation.
∙ Analytical, organized and detail-oriented problem-solving and troubleshooting skills; quickly identify, research and
allocate resources to correct errors, discrepancies, disputes and anomalies.
∙ Articulate and concise verbal and written communicator.
∙ Tactful, persuasive interpersonal skills; accustomed to dealing with consumers in a dignified, considerate manner;
accustomed to handling confidential material with discretion.
∙ Knowledgeable in CPT-4 and ICD-9-CM procedural and diagnostic medical coding.
∙ Proficient in Windows,MS Word, Excel, PowerPoint & Outlook; and WordPerfect; typing: 55 w.p.m.
Monroe College, Bronx, NY
B.B.A., Health Services Administration 4/07
A.O.S., Office Technology with Medical Concentration 6/00
Partners in Care, New York, NY
Staff Coordinator/CustomerService Supervisor 9/10-Present
∙ Ensure attendance is recorded accurately and timely, addressing lateness immediately.
∙ Review open orders at beginning and end of work day.
∙ Confirm and note all weekend assignments with the aides to achieve timely placements and avoid no-shows; update board
with all cases in a timely manner.
∙ Systematically debrief staff as they migrate from one assignment to another, notifying nursing and medical personnelof
any issues,and fully apprising newly assigned CNA/HHA of important issues requiring their attentiveness.
∙ Inform OPS team, Visiting Nurse Service, supervisoror manager of problematic issues,in order to allow for timely
feedback and resolution.
∙ Ensure that all patient or HHA incidents are documented and reported to relevant parties promptly.
∙ Submit all reports related to random calls, no-shows,unverified hours by deadline.
. Complete all Theft reports, Incidents and Issues that accrued with the client or home health aide.
Office of Bronx District Attorney (BXDA)Bronx, NY
Felony Motion Clerk 8/00-9/10
∙ Stamped and inputted all felony motions in the BXDA system.
∙ Logged appeals and summons.
∙ Called and verified information on motions.
∙ Contacted case tracking counterpart to input motions that were not in BXDA system.
∙ Sorted out, checked and mailed out record sheet with motions for eight bureaus; printed/forwarded supervisor's copy.
∙ Provided clerical support including data entry, call/message management, filing, photocopying,and courier/messenger
Calvary Hospital Bronx, NY
Hospice Volunteer 8/09-7/10
∙ Provided a wide range of administrative/clerical support including filing patients' medical records, placed calls and
escalated inquiries from personal physician and family concerning patient status.
∙ Delivered post-surgicalsupplies to patients'rooms.
∙ Performed medication and equipment survey calls.
∙ Conducted in-house hospital and field visits to patients'homes.
∙ Made in-person bereavement calls to family.
∙ Attended teammeetings to discuss patient status updates and discharge plans.