Natalie H Resume for Advancement
Published on: Mar 3, 2016
Transcripts - Natalie H Resume for Advancement
NATALIE T. HALL
♦ LAWRENCEVILLE, GA 30044 ♦ PHONE: 678-557-0636
♦ EMAIL: TOSHIA.NATAL@GMAIL.COM
Seeking an Analyst position that will allow me to build and expand my programming and
software development skills.
Microsoft Office/ Mac Software/CRM/QuickBooks Pro
Customer Service Tactics and Client relationship building
Problem Solving Skills
Preparation of financial reports and cost reduction planning
AFS TECHNOLOGIES, Duluth, GA 2015- Current
Assist customers on how to use specific AFS software programs.
Analyze setup of code files within AFS ERP with the objective of explaining to a customer why
the application behaves a certain way.
Provide invoice and commission reconciliation assistance to customers as requested.
Promote professional services to add to revenue stream.
Liaison between customers and technical team.
Collect information from customers when they request changes (e.g. report customizations) or
report problems with an application.
Provide timely updates to customers.
Create test scripts for and involvement in Quality Assurance testing of developed software
Ensures all customer action requests are completed within schedule, and delivered satisfactorily to
the client’s requirements.
Works with Implementations to smoothly transition newer customers to AFS Support.
Communicate the newest features of the most current upgrades to customers.
TYLER TECHNOLOGIES (CLT), Marietta, GA 2013-2015
Property Data Collector
Analysis of economic information leading to the development of valuation models
Assign property values utilizing appropriate mass appraisal valuation methods.
Inspect residential properties to ensure that property records reflect current and accurate
property characteristics and information
Collect detailed property data and take physical measurements, photograph property,
while verifying information via interview with property owner or occupant if available
Record new and/or updated information including the sketch of property improvements
INWIDOW OUTDOOR Digital Marketing LLC, New York, NY 2012
Campaign Monitor (Contracted)
Monitor Digital interactive window created by tech team and log consumer interaction and issues.
Test interaction and issue solutions for custom software used on projects.
Technical reporting on any erroneous files interrupting window activity
Notification of press arrival on site
Detailed oriented report back on daily activity
Work closely with Tech team to keep interaction functioning normal
Guide end user through onsite activity
Hart Agency, New York, NY 2008- 2011
Consumer Educator/ Account Executive
Accountable for all Consumer sales interactions as assigned daily.
Prepare presentations, proposals and sales contracts for
Prepare action plans and schedules to identify specific targets and to project the number
of contacts to be made.
Identified and resolved client concerns using necessary resources.
Handled Gallo Accounts establishing great client relationship.
Managed Sales team in product market executions. (on and off premise tasting)
Kept detailed Marketing plan for various markets throughout 4 boroughs.
Identify sales prospects and contact these and other accounts as assigned
Worked with client on execution of market strategy
SUNTRUST BANK, Atlanta, Ga. 2007-2008
Main order of business was to Reconcile Accounts related to ORE (Other Real Estate), and
Accounts Receivables involving all invoices in relation to SunTrust properties.
REIT and Special Account reconciliations monthly.
Used Fidelity systems, Recon Master, and Kitty Accounting software.
Prepared, examined, and analyzed accounting records, financial statements, and other
financial reports to assess accuracy, completeness, and conformance to reporting and
Developed, implemented, modified, and document record keeping using accounting
Reconciled bank statements and other records with agency or organizational accounts and
budgets. Assisted the accountant in preparation for the completion of annual fiscal closing,
the resultant budgetary documents, and reports.
JMS CONSTRUCTION, Atlanta, GA 2006-2010
Accountable for billing, daily deposits, accounts receivable, data entry, and payroll.
Preparation of payrolls, flow of correspondence, filing and the requisition of supplies
Prepared organizational budget and daily to monthly financial reports.
Planned, implemented. and maintained automated accounting procedures by
evaluating software and working with programmers for appropriate modifications.
Prepared specifications for hardware and software purchase, modification, and
Calculated weekly gross pay for employees.
Reconciled the payroll checking account and maintained the outstanding check file.
Technical Office Manager, Atlanta, GA. 2001- 2006
Carried out front-office activities, Reviewed clerical and personnel records to ensure completeness,
accuracy, and timeliness. Demonstrated effective presentation skills, employee hiring and scheduling.
Planned office layouts and initiated cost reduction programs
Supervised the work of administrative and clerical employees.
Revised Procedures and devised new forms in order to improve efficiency of workflow.
Analyzed and occasionally modified office operations and procedures.
Aided CEO by Compiling, storing, and retrieving managerial data using excel and word
Monitored inventory and purchase of medical and office supplies
Helped to project managed the installation and configuration of secure LAN’s, WAN’s and
Intranets throughout office to better connect with clients on- time and within budget. Provided
Tier 2 and 3 end-user support for 15+ users.
Dramatically improved operational effectiveness of the Technical Support Organization
for inner-office: assessed and realigned employee skills with appropriate tasks and
functions. Recruited, trained, and developed quality candidates. Established two key
positions charged with creating metrics and automating processes for efficiency gains.
Created System Engineer team to support Sales organization with complex pre-sales
issues. Designed and implemented critical workflow processes. Eliminated client
escalations to CEO.
University of Maryland University College Adelphi, Maryland
Perusing Master’s Degree in Software Engineering
Expected Graduation date Spring 2016 (GPA 3.5)
American Inter Continental University- Dunwoody Atlanta, Georgia
Bachelor’s Degree achieved in Business Administration / Marketing
Summa Cum Laude Graduate (GPA 3.95)
REFERENCES UPON FURNISHED REQUEST