1650 Recess Cove
Lawrenceville, GA, 30044
770 851-3801
To obtain a posi...
 Performed food preparation or service tasks as needed including cooking, clearing tables, and serving
food and drinks wh...
of 2


Published on: Mar 3, 2016

Transcripts - NATALIE FOWLER RESUME correct

  • 1. NATALIE ROSEKRANS 1650 Recess Cove Lawrenceville, GA, 30044 770 851-3801 OBJECTIVE: To obtain a position in management in which I may utilize my skills in leadership, time management, and customer service, obtained through extensive experience in restaurant and hospitality supervision. PROFESSIONAL EXPERIENCE TACO MAC - MALL OF GEORGIA BUFORD, GA Server - April 2012– May2015  Extend exemplary customer service throughout patron’s dining experience, ensuring customer loyalty and referrals  Provide menu and alcohol recommendations in order to ensure customer satisfaction, while observing legal age minimums for alcohol service  Communicate effectively with kitchen and bar staff to ensure order accuracy, timeliness, and quality throughout service  Work in a team environment to complete both pre- and post- service duties, including service station set-ups, clean-ups, and stocking, restroom checks, and dining area preparation  Maintain restaurant and government health code standards at all times BIGG DADDY'S AMERICAN MUSIC TAVERN HELEN, GA Bartender/Server/MOD - March 2008 – May 2009  Performed management duties as requested, including supervising bar staff, managing and collecting server check-outs, and conflict resolution in order to ensure a professional and streamlined work environment  Accepted responsibilities for inventorying bar supplies, such as beer wine, liquor, and peripheral items, planning bar menus, and attending beer and wine education sessions for the purpose of training-out product expertise  Provided a second-level of customer service by resolving any customer complaints or concerns, and ensuring that all patrons were satisfied with their dining experience  Monitored patron alcohol consumption in order to eliminate restaurant liability for customer intoxication  Exhibited flexibility by back-filling in other roles as needed, including server, expediter, line cook, and dishwasher THE ROSE: A PUBLIC HOUSE HIAWASSEE, GA Managing Partner/General Manager - May 2005 – March 2008  Monitored compliance with health and fire regulations in food preparation areas, serving areas, and dining facilities  Schedule, ordered, and received food and beverage deliveries based on historical usage data, checking delivery contents to verify product quality and quantity  Established and maintained standards for personnelperformance and customer service
  • 2.  Performed food preparation or service tasks as needed including cooking, clearing tables, and serving food and drinks when necessary  Trained staff in food preparation, service, sanitation, and safety procedures  Observed and evaluated workers and work procedures to ensure quality standards and service, and took disciplinary action as necessary  Assigned duties, responsibilities, and work stations to employees in accordance with varying business needs  Performed personnel actions, such as hiring, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules and organizing employee time sheets for a staff of 15 direct reports  Responsibility for creating and updating menu as appropriate, using historical data to evaluate popularity and ingredient optimization  Established and maintained vendor relationships (i.e. Sysco, Classic City Beverage, Leon Farmer, Northeast Sales and US Foods)  Attended food shows in Atlanta, GA to increase restaurant growth and influence internal innovation  Worked closely with patron entertainment through meeting with and scheduling bands, as well as hosting weekly trivia nights  Instrumental in creating rapid growth and substantial customer base BRUNSWICK ZONE NORCROSS NORCROSS, GA Event Coordinator - January 2001 – April 2003  Organized birthday parties, corporate events and fundraisers  Communicated details and coordinated expectations with birthday clients, charity presidents, and corporate representatives on behalf of Brunswick  Management of staffed party hosts to guarantee consistency of service and satisfaction of clients  Continued event planning correspondence through email with event clients, including following up correspondence and pre-planning of future events  Hosted and worked events in titled role including bartending, cooking, greeting attendees, and general oversight EDUCATION GWINNETT TECHNICAL COLLEGE LAWRENCEVILLE, GA PRENURSING MAJOR 3.68 GPA  Coursework in nursing pre-requisites with the goal of obtaining an Associate’s degree

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