Natalie Dobbins
200 W. South Street - Elburn, IL 60119
Mobil: 630-674-2408
References Available Upon Request
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Natalie Dobbins Resume - 2016

Professional Summary of Skills and Experience
Published on: Mar 3, 2016
Published in: Services      

Transcripts - Natalie Dobbins Resume - 2016

  • 1. Natalie Dobbins 200 W. South Street - Elburn, IL 60119 Mobil: 630-674-2408 Extremely client focused, results oriented professional with proven record of accomplishment in benefits administration, operations and account management. Highly organized problem solver with a demonstrated ability to identify client needs and lead projects to address them. Excellent networker that has the ability to work collaboratively with others and understands the value of establishing partnerships with colleagues and clients. • Building and Maintaining Relationships • Account and Vendor Management • World Class Customer Service • Project Management • Billing Reconciliation • Benefit Implementation and Administration Skills ♦ Communication, Multi-tasking, Project Leading, Organization, Innovation, Flexibility, Relationship Building ♦ Proficient in Microsoft Word, Excel and PowerPoint, Windows 10, Internet Experience MetLife—Aurora, IL, August 2004 to June 2015 Senior Account Manager ♦ Managed $2M account block with 98% yearly retention ♦ Management of and day to day contact for 30-35 customers, their brokers and MetLife sales reps ♦ Performed consultative review of client’s benefit packages for renewal as well as benchmarking analysis ♦ Project Manager for new implementations for all lines of coverage offered by MetLife ♦ Administration and troubleshooting for client coverages such as Life, Dental, Disability and ancillary products ♦ Overseer of Client and MetLife Sales to ensure accurate implementation of insurance products and plans ♦ Built and maintained rapport and strong relationships with clients and insurance brokers ♦ Reviewed critical information to ensure accuracy of billing for group programs ♦ Responsible for the updating of account billing schedules, daily and monthly analysis of reports ♦ Responsible for managing multiple group Life, Dental and Disability group insurance clients ♦ Conduct client meetings, communicate information to internal departments ♦ Educate and consult client on how to administer their group benefit plans ♦ Responsible for interpreting and amending policies and contracts ♦ Subject Matter Expert for Billing, Quality Assurance, Supply Chain via RR Donnelly, and Team Building Delta Dental—Downers Grove, IL, May 1994 to August 2004 Account Manager and Supervisor of Customer Service ♦ Managed 15 Customer Service Representatives for IVR Call Center ♦ Managed 150+ Dental Insurance accounts ♦ Responsible for the interviewing, candidate selection, hiring and training of all new associates ♦ Responsible for developing training programs for Delta Dental’s onboarding program ♦ Scheduled and conducted open enrollment meetings for all Illinois based clients ♦ Liaison between Delta Dental Sales and Marketing teams and Delta Dental Clients ♦ Integration of process improvements; service delivery techniques for cross team collaboration and client service Education Attended Waubonsee Community College—Sugar Grove, IL 1990-1994 (Part-Time) Attended College of Dupage – Wheaton, IL 1994-1995 (Part-Time) Courses in Business Administration
  • 2. References Available Upon Request

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