Natalie Bishop
Hospitality, Retail Sales Professional, Customer Service Expert, Assistant
Vero Beach, FL 32960
ensure quality customer service. Walked customers through step by step process on how to use their devices
and how to acce...
of 2


Published on: Mar 3, 2016

Transcripts - Natalie-Bishop

  • 1. Natalie Bishop Hospitality, Retail Sales Professional, Customer Service Expert, Assistant Management Vero Beach, FL 32960 - 772-410-9913 Authorized to work in the US for any employer WORK EXPERIENCE Sales Associate and Cashier Polo Ralph Lauren Retail Clothing Factory Store - Vero Beach, FL - January 2014 to Present Process returns and exchanges. Helping maintain organization and cleanliness of store. Upselling products and services to customers. Assisting with fitting room and store sales. Process new inventory that comes into the store and assist with folding and distributing new products on the sales floor. Assist with changing floor sets and merchandising. Leasing Consultant Aspen Square Management - Vero Beach, FL - June 2014 to November 2014 Processed and filed new applications in person and over the phone for income restricted tax credit property. Created new leases and went over lease signing with each new move-in. Posted Craigslist and Section 8 Marketing Ads Online. Answered incoming calls and checked voicemails daily. Assisted management with collection of past due rent, ran credit and background checks, verified income and employment. Used phone, fax, scanner, and email for communication to process applications. Entered guest cards, waitlists, answered and entered Email leads, walk in leads, and phone leads into computer data base. Managed tenant work orders by closing and filing. Delivered past due notices, collection notices, resident event notices, and notice to enter based on inspections. Answered complaints, processed rent payments, created and delivered notice of infractions based on certain resident complaints on neighbors per lease break criteria. Assisted residents with payment arrangements. Entered work orders upon tenants request and communicated daily with maintenance staff to ensure all work orders were met in a timely manner. Followed fair housing laws to ensure each new and current resident was treated equally. Communicated with approvals and compliance departments while processing each new application to ensure all paperwork was correct, and that income guideline and all other other guidelines were met. GE Capital Retail Bank Finance Customer Service For Walmart and Sam's Club Credit Cards Alpine Access - Vero Beach, FL - 2012 to 2014 Personal, Business, and Discover Cards. Assisted with online account set up and troubleshooting, Processed late fee refunds, ordered new replacement credit cards, answered customer complaints and basic account questions. Used several computer applications to assist customers and stores with account corrections and or changes, AT&T Wireless Small Business End User Care Customer Service and Sales Convergys - Norcross, GA - 2011 to 2012 Processed IMEI and ESN Serial Number Changes. Offered technical support and sales. Assisted in billing and price plan and feature changes. Places credits on accounts as needed. Entered notes into account per call to
  • 2. ensure quality customer service. Walked customers through step by step process on how to use their devices and how to access tutorials online. Assisted with voicemail set-up and online account set-up. Citibank Customer Service and Sales Alpine Access - Norcross, GA - 2010 to 2011 Processed banking package changes, ordered new checks and banking supplies for customers. Waving overdraft fees when necessary as well as assisting customers with online accounts. Answered all banking questions regarding investment accounts and checking and savings account options and offers. Verizon Wireless Technical Support Sales and Cashier Flextronics - Virginia Beach, VA - 2004 to 2008 Troubleshoot cell phone and data phone malfunctions. Offered accessories and feature upgrades based on customer needs. Updated software on devices to ensure proper function. Processed warranty replacements on products. Assisted with insurance claims on damaged devices. Assisted customers with step by step process on how to use current and or new cell phone purchases. Billing Clerk Wakefield Prescription - Wakefield, RI - 2003 to 2004 Wakefield, Rhode Island 2003 - 2004 Utility Bill Payment Clerk for Verizon Landline, Cox Communications, and Narragansett Electric. Processed bill payments for each company and managed over $10,000.00 cash daily. End of day count was always accurate. Assistant Store Manager and Cashier Olympia Sports - Wakefield, RI - December 2000 to November 2002 Opened and closed store as key holder. Handled customer complaints about store merchandise. Upsell products and services. Helped with sneaker fittings and sporting goods. Sold work out equipment and clothing. Managed inventory. Assisted with all store sales, merchandising, and product display. Managed all cashier duties. Processed returns and exchanges. Made end of day bank deposits. EDUCATION Business Administration Ashford University Online SKILLS Microsoft Office, Typing 35 WPM, Multi-Task, Attention to detail, Customer Service Oriented, Operate Fax, Printer, and Scanner. (10+ years)

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