Published on: Mar 3, 2016
Transcripts - Natalie-Bishop
Hospitality, Retail Sales Professional, Customer Service Expert, Assistant
Vero Beach, FL 32960
email@example.com - 772-410-9913
Authorized to work in the US for any employer
Sales Associate and Cashier
Polo Ralph Lauren Retail Clothing Factory Store - Vero Beach, FL - January 2014 to Present
Process returns and exchanges. Helping maintain organization and cleanliness of store. Upselling products
and services to customers. Assisting with fitting room and store sales. Process new inventory that comes into
the store and assist with folding and distributing new products on the sales floor. Assist with changing floor
sets and merchandising.
Aspen Square Management - Vero Beach, FL - June 2014 to November 2014
Processed and filed new applications in person and over the phone for income restricted tax credit property.
Created new leases and went over lease signing with each new move-in. Posted Craigslist and Section 8
Marketing Ads Online. Answered incoming calls and checked voicemails daily. Assisted management with
collection of past due rent, ran credit and background checks, verified income and employment. Used phone,
fax, scanner, and email for communication to process applications. Entered guest cards, waitlists, answered
and entered Email leads, walk in leads, and phone leads into computer data base. Managed tenant work
orders by closing and filing. Delivered past due notices, collection notices, resident event notices, and notice to
enter based on inspections. Answered complaints, processed rent payments, created and delivered notice of
infractions based on certain resident complaints on neighbors per lease break criteria. Assisted residents with
payment arrangements. Entered work orders upon tenants request and communicated daily with maintenance
staff to ensure all work orders were met in a timely manner. Followed fair housing laws to ensure each new
and current resident was treated equally. Communicated with approvals and compliance departments while
processing each new application to ensure all paperwork was correct, and that income guideline and all other
other guidelines were met.
GE Capital Retail Bank Finance Customer Service For Walmart and Sam's Club Credit
Alpine Access - Vero Beach, FL - 2012 to 2014
Personal, Business, and Discover Cards. Assisted with online account set up and troubleshooting, Processed
late fee refunds, ordered new replacement credit cards, answered customer complaints and basic account
questions. Used several computer applications to assist customers and stores with account corrections and
AT&T Wireless Small Business End User Care Customer Service and Sales
Convergys - Norcross, GA - 2011 to 2012
Processed IMEI and ESN Serial Number Changes. Offered technical support and sales. Assisted in billing and
price plan and feature changes. Places credits on accounts as needed. Entered notes into account per call to
ensure quality customer service. Walked customers through step by step process on how to use their devices
and how to access tutorials online. Assisted with voicemail set-up and online account set-up.
Citibank Customer Service and Sales
Alpine Access - Norcross, GA - 2010 to 2011
Processed banking package changes, ordered new checks and banking supplies for customers. Waving
overdraft fees when necessary as well as assisting customers with online accounts. Answered all banking
questions regarding investment accounts and checking and savings account options and offers.
Verizon Wireless Technical Support Sales and Cashier
Flextronics - Virginia Beach, VA - 2004 to 2008
Troubleshoot cell phone and data phone malfunctions. Offered accessories and feature upgrades based on
customer needs. Updated software on devices to ensure proper function. Processed warranty replacements on
products. Assisted with insurance claims on damaged devices. Assisted customers with step by step process
on how to use current and or new cell phone purchases.
Wakefield Prescription - Wakefield, RI - 2003 to 2004
Wakefield, Rhode Island 2003 - 2004
Utility Bill Payment Clerk for Verizon Landline, Cox Communications, and Narragansett Electric. Processed bill
payments for each company and managed over $10,000.00 cash daily. End of day count was always accurate.
Assistant Store Manager and Cashier
Olympia Sports - Wakefield, RI - December 2000 to November 2002
Opened and closed store as key holder. Handled customer complaints about store merchandise. Upsell
products and services. Helped with sneaker fittings and sporting goods. Sold work out equipment and clothing.
Managed inventory. Assisted with all store sales, merchandising, and product display. Managed all cashier
duties. Processed returns and exchanges. Made end of day bank deposits.
Ashford University Online
Microsoft Office, Typing 35 WPM, Multi-Task, Attention to detail, Customer Service Oriented, Operate Fax,
Printer, and Scanner. (10+ years)