Published on: Mar 3, 2016
Transcripts - NataliZemkeResume (7)
Education University of Central Oklahoma
B.A. of Arts - Strategic Communications
Minor in Marketing
Tulsa Community College
General Education Requirements
August 2011-May 2012
Overall GPA: 3.62
Experience Assistant General Manager/Director of Sales
May 2014-Present -Holiday Inn Express & Suites Edmond, OK
Manage large and small group sales, conduct sales calls as well as
outside sales to surrounding companies. Manage accounts receivable and
maintain strong relationships with clients and vendors. Assist general
manager with daily records and guest accounts as well as train and
supervise co-workers on a broad set of business operations.
Front Desk Agent
August 2012-Present- Holiday Inn Express & Suites Edmond, OK
Maintain and monitor inventory of vacancies, reservations and room
assignments. Check-in and register guests arriving.Provide excellent
customer service to any guest that comes through the hotel.
August 2009-July 2012- Hilton Garden Inn Tulsa South
Provide excellent customer service to all guests that dine in the full
service hotel restaurant, assist them with any needs they have while
dining. Train and supervise co-workers on everyday restaurant tasks.
Skills & Abilities Extremely self motivated. Comfortable working in a team
environment. Accurate and detail oriented. Able to strategically address
customer inquiries as well as propose suggestions, provide guidance,
identify, investigate and negotiate conflicts. Can execute exceptional
communication skills in writing, in person, over the phone or online.
Work well in stressful environments and when under pressure.
Transcripts and References available upon request.