NARJES RESUME CRE
Published on: Mar 3, 2016
Transcripts - NARJES RESUME CRE
Ms. Narjes Dhokar
[Sousse, Tunisia] | [+216 26 44 47 46] [ email@example.com]
■ Career Summary
Client-focused Relationship Executive, Innovative, assertive and high performing that consistently
achieves exceptional customer satisfaction rankings, turnaround under performing operations and
institute initiatives that successfully propel operational growth. Record reflects strong work ethic and
ability to master complex corporate management initiatives with proficiency. Exercise independent
judgment, decision making ability and a high level of confidentiality.
Create and support client retention strategies for existing customer base and for new
Strengthened working relationships with clients, utilizing excellent communication
Customer care skills – Solutions oriented and results driven attitude.
Strive for success and growth.
Proficient in Microsoft Word, Excel, PowerPoint, Microsoft Project and SharePoint.
Objective Statement – Develop and implement account, operational and marketing plans that build a
strong long-term relationship with clients.
■ Professional Background
1. Avant Garde Maritime Services Pvt Ltd Colombo, Sri Lanka 2012 – Present
Executive Administrator & Management Auditing and Consultancy Executive
Addressed client needs and built operational, marketing and administrative plans while
striving to outperform and exceed prior profitability and revenues.
Built and managed high performing operational teams – Hired qualified candidates, created
high performing teams and managed these teams to their highest performance, exceeding the
firm’s established goals.
Sought out and maximized opportunities for operations and clients satisfaction growth.
Always seeking exposure to new international Markets.
Clients Services Enhancement & new strategical public relations
Team Building & Leadership
Policy & Procedure Formulation ( ICoC, SAMI membership, ISO 28000)
Strategic Business Planning
Strive to deliver Client Satisfaction – Established vision and strategy of financial, operational
and enovative marketing plans.
Ensured that the operations plan aligned with clients objectives and interests in order to
exceed the client’s expectations.
2. Etihad Airways Abu Dhabi, UAE 2005 – 2010
First Class & VIP Inflight Coach and Supervisor
Completed assigned large high value deliverables. Identified network quality/process
improvement opportunities and training needs.
Ensured network procedures capability and controlled by implementing procedures and
interpreting network standards.
Focused primarily on training delivery and making sure that is conform to Training job keys.
Excellent interpersonal and communication skills
Excellent problem-solving skills
Highly-organized and detail-oriented
Notable work experience in the service industry focused on customer orientation
Good exposure to fast-growing fields ( Aviation and Maritime Security)
Project Management Techniques
Excellent positive Listening
Understanding and Responding
Dealing With Ambiguity
Information and current affairs Seeking
Teamwork and Co-operation, Initiative/ Proactivity
Knowledge of Technology and Commitment To Continuous Learning
English: Fluent/ professional use over 09 years
■ Educational Qualifications
Master’s in Business Administration
BA Graduate in Public relations and international languages
International Baccalaureat Graduate in Technical Study
Multiple Proffessional Fields Certifications
■ Immigration & Work Status
H1B visa reaquired, I have an available R B1/B2 Exp date: 20 Nov 2024