Cell: 019-2830403 - narita...
 Monitor daily backup activity and reporting to proactively avoid issues
 Improve automation and productivity of backu...
Diploma in Computer Science/Information Technology:ComputerScience/Information Technology
Cybernatics Inter...
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Published on: Mar 3, 2016

Transcripts - NARITA YONA KASSI1

  • 1. NARITA YONA KASSIM NO. 160, THE LAKE RESIDENCE, JALAN PUTRA PERDANA 16, PUCHONG, SELANGOR 47130 Cell: 019-2830403 - PROFESSIONAL SUMMARY To establish myself as a skillful and dedicated employeeand seek opportunity to apply my knowledge and expertise in the designated position thus contributed towards thegrowth and development of theorganization that I work for. SKILLS  Business process improvement  Project Management  Change management  Requirements gathering  Effective multi-tasker  Team player  Strategic planning  SAN  NAS  Data Protector  NetBackup  EMC Networker  TSM  Brocade Switch  Front-end web development WORK HISTORY 05/2007 to 12/2007 IT Executive Genting Sdn Bhd– Wisma Genting, Kuala Lumpur Act as a single point of contact for phonecalls and emails from staff regarding IT issues and queries. Receiving, logging and managing calls from internal staff via telephone and email. Maintaining an Asset Database and track changes. First and second line support - troubleshootingof IT related problems from in-house softwareto hardware, such as Laptops,PCs and Printers. Troubleshoot basic network issues such as ADSL broadband issues. Escalate unresolved calls to the infrastructure support team. Log all calls in theService Desk Call Logging system(SCSM). Take ownership of user problems and follow up thestatus of problems on behalf of theuser and communicate progress in a timely manner. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Provide basic in-house training in MSOffice applications used within theAssociation (Word, Excel, Outlook, PowerPoint). Provide stats for theweekly Service Desk report on call trends. Publishing support documentation to assist staff with requests for information & provide staff training if required. Basic Active Directory knowledge. Creating user accounts, reset passwords, creategroups etc. To arrange for external technical support where problems cannot be resolved in house. 01/2008 to 02/2009 Operation Support Specialist Xcellink Sdn Bhd– HP Tower, Selangor As a shift lead for dispatching team. Responseto all cases before met the SLA. Received ticket through email or dispatching tools, analyst the ticket/issue and send to respectiveteam. Perform1st level troubleshooting for Windows issue including create new account for new user, reset password, and outlook related issue. Prepare daily, weekly and monthly report for customer monthly review. Cases received from customer JTI( Japan Tobacco International) and TM(TelekomMalaysia). Work 12 hours on shift. 03/2009 to 12/2012 Backup Engineer Hewlett-Packard (M) Sdn Bhd – HP Tower, Selangor We providea portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide theseservices and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. Performs Backups of networked servers and systems via EMC Networker and IBM TSM, including Data Domain administrative duties including, but not limited. Also perform monitoring and diagnosis of problems related to backups, provide recovery services and participatein disaster recovery functions. Have knowledge and skills related to an enterprise backup environment as well as working knowledge of other disciplines required to administer and troubleshoot a backup infrastructure. My teamis responsible for thedesign, deployment, and support of storageand backup offerings on thecloud Platform. We are responsible to:  Monitor backup infrastructure for performance and SLA compliance.  Respond to service tickets related to thestorage systems Assist in creation and documentation of day to day operational procedures.  Provide storage systemreports on both a regular and ad-hoc basis.
  • 2.  Monitor daily backup activity and reporting to proactively avoid issues  Improve automation and productivity of backups through Design, implementation and administration of backup environments running on Symantec NetBackup, EMC Networker and Backup Exec environments for multiple clients scripting enhancements  Handle technical escalations from Level 1  Troubleshoot and resolve missed and failed backups  Evaluate and analyze the backup reports and backup performance  Execute incident management, change management and problem management in line withITILstandards  Provide weekly and monthly status reports on projects  Track backup systems capacity and proposeappropriatemeasures proactively  Work with other cross-functional teams to provide seamless Service Deliver  Communicate issues and solutions that may impact the team. 01/2013 to 09/2014 Storage Engineer Hewlett-Packard(M) Sdn Bhd – HP Campus, Cyberjaya Performs basic engineering work concerned with theanalysis, planning, designing, evaluating, selecting, and upgrading of storage area network systems. Performs various tests and documents results. Administers and maintains local and remote storage area networks. Provides technical support and troubleshooting to users. Assists in the maintenance and operation of storage area networks data communications systems. Supports theacquisition of hardware and software as needed.  Generate performance and data usage report  Involve in SAN migrations  Perform daily, weekly and monthly monitoring and maintenance tasks  Engage in performance tuning of all storage, backup, and SAN environments  Evaluate special storage needs for complex systems  Follow and create documented procedures and checklists  Fulfill storage, backup and data protection requirements of internal systems  Assist in migration activities from legacy to new storage systems, focusing planning on a reduced outage window and improved experience for end customer.  Perform lifecycle activities to include firmware upgrades and patches on storage and SAN switching infrastructure.  Handle theresponsibilities of being a technical interface for specific clients  Execute incident management, change management and problem management in line with ITIL standards  Performing maintenance for storage infrastructure  Responsible for tracking existing storage usage trending and capacity planning for future growth  Provide weekly status reports on individual projects and tasks 10/2014 to Current Operation Lead Backup and Storage Hewlett-Packard (M) Sdn Bhd – HP Campus, Cyberjaya Responsible for all assigned associates and services delivered during assigned shifts. Duties may include client communication, associate performance management, team morale, training, team scheduling, maintaining account service level agreements, reporting, and implementing internal programs and policies. Generate or receive operational and maintenance work orders, estimate hours needed to complete task, organize and assign work to be completed based on established routines and deadlines. Follow through to ensure completion of work order. Suggest and implement changes in work practices for better efficiency and quality. Perform manual labor to complete tasks. Respond to questions, resolve problems, and provide technical and other assistance to staff completing assigned work.  Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.  Set up staff workstations with PCs, Macs, phones and laptops.  Established criteria for each milestone within theproduct roadmap as a means to measure developmental progress.  Gathered detailed use cases and requirements through regular on-sitevisits, virtual meetings and customer advisory board sessions.  Translated technical specifications into detailed product requirements.  Tested and implemented new technology-based global projects.
  • 3. EDUCATION 2007 Diploma in Computer Science/Information Technology:ComputerScience/Information Technology Cybernatics International Collegeof Technology(UPM) - Kuala Lumpur CERTIFICATIONS  Certified in ITIL Foundation V3  Certified in Symantec Netbackup 7.5 for UNIX administrator  Attended Data Protection Manager training  Attended NetApp OnCommand Unified Manager Administration (OCSOLADM) ADDITIONAL INFORMATIO N  3 years of experience in backup and restore  2 year of experience in SAN and NAS storage  2 years of experience in Customer service  Goal-oriented individual w ith leadership abilities  Proven ability to w orkwith staff at all levels EXPECTED SALARY Negotiable References Name : James Siow Position : Operation Manager Company : Hewlett-Packard (HP) Multimedia Sdn Bhd Telephone : + 0128388864 Email : Name : Vikneshvaran Thinakaran Position : Team Lead Company : Hewlett-Packard (HP) Multimedia Sdn Bhd Telephone : +6012-6894878 Email :

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