NARITA YONA KASSI1
Published on: Mar 3, 2016
Transcripts - NARITA YONA KASSI1
NARITA YONA KASSIM
NO. 160, THE LAKE RESIDENCE, JALAN PUTRA PERDANA 16, PUCHONG, SELANGOR 47130
Cell: 019-2830403 - firstname.lastname@example.org
To establish myself as a skillful and dedicated employeeand seek opportunity to apply my knowledge and expertise in the
designated position thus contributed towards thegrowth and development of theorganization that I work for.
Business process improvement
Front-end web development
05/2007 to 12/2007
IT Executive Genting Sdn Bhd– Wisma Genting, Kuala Lumpur
Act as a single point of contact for phonecalls and emails from staff regarding IT issues and queries. Receiving, logging and
managing calls from internal staff via telephone and email. Maintaining an Asset Database and track changes. First and second
line support - troubleshootingof IT related problems from in-house softwareto hardware, such as Laptops,PCs and Printers.
Troubleshoot basic network issues such as ADSL broadband issues. Escalate unresolved calls to the infrastructure support team.
Log all calls in theService Desk Call Logging system(SCSM). Take ownership of user problems and follow up thestatus of
problems on behalf of theuser and communicate progress in a timely manner. Maintain a high degree of customer service for all
support queries and adhere to all service management principles. Provide basic in-house training in MSOffice applications used
within theAssociation (Word, Excel, Outlook, PowerPoint). Provide stats for theweekly Service Desk report on call trends.
Publishing support documentation to assist staff with requests for information & provide staff training if required. Basic Active
Directory knowledge. Creating user accounts, reset passwords, creategroups etc. To arrange for external technical support where
problems cannot be resolved in house.
01/2008 to 02/2009
Operation Support Specialist Xcellink Sdn Bhd– HP Tower, Selangor
As a shift lead for dispatching team. Responseto all cases before met the SLA. Received ticket through email or dispatching
tools, analyst the ticket/issue and send to respectiveteam. Perform1st level troubleshooting for Windows issue including create
new account for new user, reset password, and outlook related issue. Prepare daily, weekly and monthly report for customer
monthly review. Cases received from customer JTI( Japan Tobacco International) and TM(TelekomMalaysia). Work 12 hours
03/2009 to 12/2012
Backup Engineer Hewlett-Packard (M) Sdn Bhd – HP Tower, Selangor
We providea portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping
clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and
constituents, and modernize their enterprise applications. To provide theseservices and solutions, we bring together offerings and
capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services,
and high-end server technology.
Performs Backups of networked servers and systems via EMC Networker and IBM TSM, including Data Domain administrative
duties including, but not limited. Also perform monitoring and diagnosis of problems related to backups, provide recovery
services and participatein disaster recovery functions. Have knowledge and skills related to an enterprise backup environment as
well as working knowledge of other disciplines required to administer and troubleshoot a backup infrastructure. My teamis
responsible for thedesign, deployment, and support of storageand backup offerings on thecloud Platform. We are responsible
Monitor backup infrastructure for performance and SLA compliance.
Respond to service tickets related to thestorage systems Assist in creation and documentation of day
to day operational procedures.
Provide storage systemreports on both a regular and ad-hoc basis.
Monitor daily backup activity and reporting to proactively avoid issues
Improve automation and productivity of backups through Design, implementation and administration
of backup environments running on Symantec NetBackup, EMC Networker and Backup Exec
environments for multiple clients scripting enhancements
Handle technical escalations from Level 1
Troubleshoot and resolve missed and failed backups
Evaluate and analyze the backup reports and backup performance
Execute incident management, change management and problem management in line
Provide weekly and monthly status reports on projects
Track backup systems capacity and proposeappropriatemeasures proactively
Work with other cross-functional teams to provide seamless Service Deliver
Communicate issues and solutions that may impact the team.
01/2013 to 09/2014
Storage Engineer Hewlett-Packard(M) Sdn Bhd – HP Campus, Cyberjaya
Performs basic engineering work concerned with theanalysis, planning, designing, evaluating, selecting, and upgrading of
storage area network systems. Performs various tests and documents results. Administers and maintains local and remote storage
area networks. Provides technical support and troubleshooting to users. Assists in the maintenance and operation of storage area
networks data communications systems. Supports theacquisition of hardware and software as needed.
Generate performance and data usage report
Involve in SAN migrations
Perform daily, weekly and monthly monitoring and maintenance tasks
Engage in performance tuning of all storage, backup, and SAN environments
Evaluate special storage needs for complex systems
Follow and create documented procedures and checklists
Fulfill storage, backup and data protection requirements of internal systems
Assist in migration activities from legacy to new storage systems, focusing planning on a reduced
outage window and improved experience for end customer.
Perform lifecycle activities to include firmware upgrades and patches on storage and SAN switching
Handle theresponsibilities of being a technical interface for specific clients
Execute incident management, change management and problem management in line with
Performing maintenance for storage infrastructure
Responsible for tracking existing storage usage trending and capacity planning for future growth
Provide weekly status reports on individual projects and tasks
10/2014 to Current
Operation Lead Backup and Storage Hewlett-Packard (M) Sdn Bhd – HP Campus, Cyberjaya
Responsible for all assigned associates and services delivered during assigned shifts. Duties may include client communication,
associate performance management, team morale, training, team scheduling, maintaining account service level agreements,
reporting, and implementing internal programs and policies.
Generate or receive operational and maintenance work orders, estimate hours needed to complete task, organize and assign work
to be completed based on established routines and deadlines. Follow through to ensure completion of work order. Suggest and
implement changes in work practices for better efficiency and quality. Perform manual labor to complete tasks. Respond to
questions, resolve problems, and provide technical and other assistance to staff completing assigned work.
Translated business goals, feature concepts and customer needs into prioritized product requirements
and use cases.
Set up staff workstations with PCs, Macs, phones and laptops.
Established criteria for each milestone within theproduct roadmap as a means to measure
Gathered detailed use cases and requirements through regular on-sitevisits, virtual meetings and
customer advisory board sessions.
Translated technical specifications into detailed product requirements.
Tested and implemented new technology-based global projects.
Diploma in Computer Science/Information Technology:ComputerScience/Information Technology
Cybernatics International Collegeof Technology(UPM) - Kuala Lumpur
Certified in ITIL Foundation V3
Certified in Symantec Netbackup 7.5 for UNIX administrator
Attended Data Protection Manager training
Attended NetApp OnCommand Unified Manager Administration (OCSOLADM)
ADDITIONAL INFORMATIO N
3 years of experience in backup and restore
2 year of experience in SAN and NAS storage
2 years of experience in Customer service
Goal-oriented individual w ith leadership abilities
Proven ability to w orkwith staff at all levels
EXPECTED SALARY Negotiable
Name : James Siow
Position : Operation Manager
Company : Hewlett-Packard (HP) Multimedia Sdn Bhd
Telephone : + 0128388864
Email : email@example.com
Name : Vikneshvaran Thinakaran
Position : Team Lead
Company : Hewlett-Packard (HP) Multimedia Sdn Bhd
Telephone : +6012-6894878
Email : firstname.lastname@example.org