Naresh_Kumar_Gaur New resume
Published on: Mar 3, 2016
Transcripts - Naresh_Kumar_Gaur New resume
Name: - Naresh Kumar Gaur
Contact No: - 9910090098 , 09462863906,
Address : - Plot No: - 95/9, Vasant Kunj.
To work in association with professional groups who offer me the opportunity for
career advancement and professional growth. To work in a stimulating
environment where I can apply & enhance my knowledge, skill to serve the firm
to the best of my efforts.
Working AtAirtel Bharti Ltd under DenaveIndiaPvt Ltd fromNov. 2014to till date.
Profile: Customer Relationship Officer on (Airtel Own Retail Store) Gurgaon.
Handle Retail and sales of Airtel COCO stores and Customer Satisfaction.
Provide total Type of support related to the Data services and s
Working as a Customer Relationship Officer ( CRO)
Providing solutions to customer at frontend desk.
Resolving customer queries data and data services related of Mobility & Telemedia
working with different teams.
Achieving sales target.
Handling escalation of different products of Airtel.
Productivity as per the target
Company Name: Max Mobility Pvt. Ltd ( Bharti Airtel ) Gurgaon .
Current Functional Area: Data and device Support
Profile: Customer Support engg.
Current Location: New Delhi
Duration: Nov 2012 – Nov 2014
Max Mobility is a consumer and enterprise mobility solutions company. From first
innovation of self- refreshing live ticker on the mobile platforms to the award-
winning Child and bus tracking solution, our trendsetting products have become
indispensable for millions of users.
Project: Airtel Blackberry
Client: Bharti Airtel
Designation: L1 Engineer
Providing support to Blackberry Services & Airtel data services of level 1 & 2.
Providing support to all devices .
Providing support to problems e.g. Software issues in the device and integrating email
ids of exchange, lotus and all other email accounts domain. Troubleshooting handhelds
and problems occurring in integrating BES email accounts. Troubleshooting for data
services e.g. like connectivity issues of 2G & 3G Services.
Blackberry software and hardware support for VIP, Platinum and Solitaire Airtel users.
Data card (Airtel) and Mobility support for I phone, Nokia , Samsung and all smartphones.
Data service support, configuration of user email account (BES and BIS).
Software up gradation and synchronization.
Data backup support
Handling the Delhi NCR Escalated cases which is not resolved by airtel customer care for
Data and Blackberry Process
Handling the SOUTH DELHI ZONAL DATA SUPPORT and Device Support.
Providing all types of configurations settings with all types of handsets.
Working with Latest BlackBerry os 10, BES SERVER 10, Blackberry OS 7.1 , Blackberry
Desktop Manager 7.1 and Blackberry Enterprise Server 5.0
Providing all types of troubleshooting and connectivity solutions related to Data and
Company Name :- DATA INFOSYS Ltd. Jaipur (Rajasthan)
(BSNL- Bharatsync Technologies Pvt Ltd.)
Time Period 18/07/2011 to Nov. 2012
Designation Technical Support Executive
Job Responsibility To provide total Blackberry and technical support on all
devices (via Emails & Phone)
Company Name :- Tele-Performance (Vodafone Delhi Process) In Jaipur
Time Period 6 Months experience
Designation Technical Support Executive (Blackberry Support) in
Job Responsibility To provide total tech support on Blackberry and
technical support on all devices(GPRS, IPHONE ,OUTLOOK ,DATA CARDS (via
Emails & Phone)
BIS and BES related issues (blackberry and I phone).
Software part and hardware part (Blackberry, I phone, Nokia, Samsung etc.)
Easy to diagnose issue, troubleshooting and repair.
Networking Skills:-( Update Software , Data Transfer , all Troubleshooting done
in BB,)GPRS system & G.P.S System Knowledge
Good knowledge of WIFI connectivity and configuration in phone.
Good command on BLACKBERRY devices.
Convenient with GPRS settings on iPhone, Android & Windows mobile phones.
Familiar with any operating system (windows XP , windows 7, windows 8, mac)
Trouble shooting system issues(software and hardware).
Configuration and implementation.
Integration and installation support.
Configuration of MS Outlook.
“A” Level from “DOEACC” University New Delhi.
Pursing “MBA” in IT Management from SMU.
Bachelor of Arts with 56 % from Rajasthan University, Jaipur in 2007 to 2010.
10+2 with 62% from Rajasthan Board, Jaipur in 2005 to 2006.
Work Strength :-
Have basic computer knowledge (Microsoft Office 2003 & 2007, internet etc.)
Fast Learner & can mould easily in any environment.
Enthusiastic & Optimist
Good Communication skills.
Self-disciplined and having a positive attitude
Keen to learn new technologies
Name : Naresh Kumar Gaur
Father’s name : Mr.Radhey shyam Gaur
Date of Birth : 29-Nov-1989.
Marital Status : Unmarried
Linguistic Status : Hindi & English.
Hobbies : Interaction with new people.
Strength : Punctual, Discipline & confident.
I hereby state that the all information’s furnished above is true of the best for