Published on: Mar 3, 2016
Transcripts - Narayanamurthy
NARAYANA MURTHY M
Mobile - 9740248313 E-mail: firstname.lastname@example.org
To build a career that is enriching in terms of inputs, which provides ample scope for employing my
abilities to achieve constant advancement and seeking a position to utilize my skills and technical
WORK EXPERIENCE DETAILS:
• Worked in Taurus Hard Soft Solutions Ltd as Customer Support Engineer – 3years
• Worked in Value point Info services. (PVT) LTD 2007 to 2013 April. Technical Support
• Worked PRESTIGE -OAKWOOD RESIDENCE Asia Pacific LTD. 2013 to 2014 June I.T
• Presently working with Toyota Tsusho Network Integration India Pvt. Ltd. as a Desktop support
Engineer –December 2015 to till the date.
Toyota Tsusho Network Integration India Pvt. Ltd. as a Desktop support
Engineer –December 2015 to till the date,
Client for (TOYOTA TSUSHO INDIA PVT.LTD Bidaai) Reporting to the Team Lead
• Supports local and remote users' needs, requests, and issues within established standards.
• Provide first level and advanced support to troubleshoot and resolve desktop and Laptop
hardware and software problems. Client like Microsoft Outlook
• Resolve network and application password issues.
• Attend team and project meetings as assigned.
• Track company assets through approved asset management procedures.
• Participate in project teams as assigned including planning, testing, and implementation.
• Access permission, management of network shared folders & files
Operational Responsibility, ERP Application Beehive &SAP
• Deaokin Software manually script need to run and take the backup and file need to move
• Creating users and groups and assigning permissions (2003& 2008 server).
• Wi-Fi access point Net gear Zscalers proxy protection Application .Barcode Printer application
Scams & SAP B1
PRESTIGE -OAKWOOD RESIDENCE Asia Pacific LTD. 2013 to 2014 June
• Handling all DL380e Gen8 Window 2008 server ,
• Installation, configuration, Monitoring, and administration of coordinates the distribution of
client/server software and service packs like antivirus and Windows
• Installation and configuration of Domain controllers, Active Directory administration and
management ADS mail and user profile configuration
• DATA Backup server HP Autoloader Library MSL2024 daily backup
• Tape backup manually LTO 4 Symantec backup utility
• O/S troubleshooting ,Windows 7 ,windows Xp ,windows 8
• IT Portal email ID configuration and all types of network printers issue maintaining
• WINHMS ERP Application DATA Base SQL 2008 server, file server. Tata Wi-Fi Ruckus
7025 AP device issue network monitor script file updating and executive file in Data base.
• Basic VMware installation and access through VSphere client server.
• NEC EPbx and call manager CCTV DVR monitoring through network.
• Night audit report monitoring Wi-Fi usage report
• HP2150 switch unmanaged 70 POE switch.
• DVR CCTV IP based camera data record monitoring.
• Conference meeting setup and password in generating freedom server.
• Guest VPN client access trouble shooting and Wi-Fi issue.
• Telephone Management EPBX server for telephone connection.
• Nexus controller of Door Access vanguard Device taking backup database every month
scheduled & Winhms applications entire site.
Value point Info services.( PVT ) LTD 2007 to 2013 April
Technical Support Executive Total Experiences: 5.5years
Client(1): Huawei Technology PVT LTD.
Operational Responsibility & Function: Problem resolution technician responsible for resolving
Hardware & Operating system problems for Desktop’s & HP Servers. Operating system installations
and upgrades. Re-imaging Desktop and Laptops using Norton Ghost
• Handling all type of Laptop calls, debugging the hardware issues
• Trouble shooting Able to configure TCP/IP in Windows 2000, Windows XP & windows 7,
• Network. Maintaining & managing all type of local & network printers
• The entire site &ON Site support through remote Application & Lotus mail client configuration
and VPN client Think client machines installation.
• IT portal Email ID Request and Mail Client like Microsoft Outlook, Outlook Express & Lotus
• Support Video Conference for all process in Wide Area Network
Client(2): Resident Engineer for Tejas Network (P) Ltd :
• Maintaining & Managing all HP, Dell & IBM Desktops
• Laptops with Windows XP & Windows 2000 Operating systems.
• Participating in Domain Architecture. Installing & troubleshooting basics
• development & database software’s Handling Helpdesk Activities,
• Resolving the problems through remote by net meeting (conf) services & utility,
• Managing & Maintaining network & local printers, Configuring & Troubleshooting E-Mail
Client like Microsoft Outlook, Outlook Express
• Cisco IP Phone configuration and monitoring
• Setting up lab network topologies. Handling Security level activities, Etc...
Client(3):Resident Engineer SBM Head Offices Bangalore .
Handling all type of Laptop calls, debugging the hardware issues
• Trouble shooting Able to configure TCP/IP in Windows XP & windows 7, Windows 2003
• network. Maintaining & managing all type of local & network printers
• Web conference meeting managing
• Cisco IP Phone configuration
• Network support and Desktop Issue
• Core bank application EMSI
• Video Conference meeting arrangements
Client(4): Resident Engineer INTEGRAAPPARELS Bangalore
Helpdesk Application Advent managing and timely call tracking reports
Managing 100 desktop, 20 Laptop and 3 Network Printers
Trouble shooting Able to configure TCP/IP in Windows XP & windows 7, Windows 2003
Maintaining & managing all type of local & network printers
Operational Responsibility, ERP Application stage 5.0 version Installation and
Taurus Hard Soft Solutions Ltd as Customer Support Engineer
Responsibilities : Customer Support Engineer.
Activities : Systems Administration, Customer Support.
Tools : Computer Hardware & Microsoft Platform.
Resident Engineer for Indian Institute of Science through Taurus Hard soft solutions
Handling all type of desktop calls, debugging the hardware issues & troubleshooting, Able to configure
TCP/IP in Windows 2000, Windows XP & Windows 2003 network. Maintaining & managing all type
of local & network printers in the entire site...
• JCHNP (Jet king Certified Hardware & network Professional) Jul-08
• MCP (Microsoft Certified Professional) Microsoft Certification ID : 11134367
• BSc Information Technology from Kuvempu University Bangalore in 2012.
• PUC Kendra vishwavidyala July-2008.
• SSLC BKS High School, Bangalore Mar-06
SUMMERY OF SKILLS & KNOWLEDGE:
• Operating Systems Known: Windows XP, Windows 7&8, Windows 2000
• Office Automation Tools : MS-Office 97, MS-Office 2010,MS-Office XP, MS-Office
• Helpdesk tool care pack
Name : Narayanamurthy.M
Date of Birth : 05-10-1985
Sex : Male
Known Languages : English, Kannada Telugu, Tamil, Hindi
Fathers Name : Muniratham .C
Permanent address : # 46 6th
cross Anjenya temple, Street vasathanagar
I hereby declare that the above information is true to the best of my knowledge. Given an opportunity I
leave no stone unturned until I draw your best impression.
Place: Bangalore Yours faithfully
Date: (Narayana murthy .M)
Place: Bangalore Yours faithfully
Date: (Narayana murthy .M)