Narayan Dutt (Delhivery)
Published on: Mar 3, 2016
Transcripts - Narayan Dutt (Delhivery)
NARAYAN DUTT TIWARI
Contact No: - +919555562200, +919452147305
To establish myself at an impeccable position in my work organization through the skills, acquired
and mastered by perennial dedication and exceptional hard work and to develop a good team spirit
amongst my colleagues
Presently working as a Senior Executive in Business Development in Delhivery Pvt. Ltd
Gurgaon from Dec 2014 to till date.
Roles & Responsibilities –
Managing customer centric operations and ensuring customer satisfaction by achieving
delivery and service quality norms. Identifying improvement areas & implementing measures
to maximize customer satisfaction levels.
Ensured successful ramp up of business assignments, while working in coordination with
clients & ensuring effective service deliverables.
Brought new processes to firm for its growth, using various marketing strategies and
communication skills in order to brand the firm in the market and attract new clients.
Coordinate efforts of business analysts, supervisors, developers and the management to
ensure timely and accurate information for effective business development.
Excellent written and spoken communication skills, strong analytical skills and attention to
detail, ability to interpret and condense information from multiple data sources.
Leverage my technical and industry-specific knowledge to develop strategic business
development plans and Inter-department coordination: operations, finance & accounts.
Ability to interpret complex information, data, news and research quickly, sending and
maintaining MIS, performance reports for all Client’s.
Worked as a Sales Executive in Sales Department in Gold’s Gym, Gurgaon from Apr
2013 to Nov 2014.
Roles & Responsibilities –
Handling all the client interactions from Sales point of view.
Giving customer’s information about company services and products.
Daily follow ups with the Clients and building relationships with customers.
Always committed to achieve Sales Targets by utilizing all my potentials and skills.
Providing quality responses to customer contacts in person, telephone & mail.
Handling difficult and aggressive customer’s in a Professional manner.
Done B.Tech. (Mechanical) from KRISHNA INSTITUTE OF TECHNOLOGY,
KANPUR (affiliated to U.P. Technical University, Lucknow) with 67.16 (2008-2012)
Done 10th & 12th from SARASWATI VIDYA MANDIR, KANPUR (U.P)
Computer: MS Office, MS Excel, Office Tools etc.
Microsoft Windows: 98, XP, VISTA, 07.
Coordinator of recognized college media committee.
Won many prizes in college level annual tech cum cultural fest Arunima & Invasion’11.
Have been an active member of various cultural & social clubs at school and college level.
Appointed as STUDENT EDITOR at school and college level.
Appointed as GROUP LEADER of student college committee.
Participated in seminars held at college level & branch level.
Successfully completed vocational summer training of 4 weeks in “Avionics of Dornier-
228” from HAL TAD, Kanpur in June 2011.
A seminar on Space Shuttle.
Successfully completed final year project in “Four Wheel Steering Mechanism” in
S.No. Qualification Board Year of passing Percentage
1. B.TECH UPTU 2012 67.16
2. INTERMEDIATE UP BOARD 2006 71.00
3. HIGH SCHOOL UP BOARD 2004 71.00
Father’s Name : Mr. Prabhu Dutt Tiwari
DOB : 25 June, 1989
Permanent Address : H.No. 3A Gandhi Gram, Kanpur -208007(UP)
Gender : Male
Nationality : Indian
Hobbies : Listening music and Riding Bike.
Languages Known : English, Hindi and Punjabi.
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the
responsibility for the correctness of the above-mentioned particulars.
Narayan Dutt Tiwari