Published on: Mar 3, 2016
Transcripts - Nara Goncalves_CV
NARA SUSANA GONÇALVES
LOCATION: DUBAI, U.A.E.
LANGUAGES: FLUENT IN ENGLISH, SPANISH AND PORTUGUESE
TO BE COMMITED AND ENGAGED AS A READY-TO-WEAR SPECIALIST OR MANAGER IN A DYNAMIC
LUXURY COMPANY THAT PROVIDES HIGH EXPOSURE AND CHALLENGES FOR A SEASONED
PROFESSIONAL AS WELL AS OPPORTUNITIES FOR GROWTH IN RETAIL AND CUSTOMER SERVICE
Christian Dior Couture, Sao Paulo, Brazil January 2013 – January 2015
Ready-to-wear (RTW) Manager
Led the opening of the first flagship store in Brazil;
Developed in a few months and enviable portfolio of clients that were amongst the wealthiest and
most socially influencing in the country;
2013 top sales performer in Brazil.
Responsible for more than 30% of the total revenue generated by the boutique;
A true Dior culture builder. Deep and spread out understanding of the company culture, its
craftsmanship, heritage and its vast range of products, from shoes, to dresses, to purses, to
accessories, to jewelry.
Christian Dior Couture, Dubai, UAE December 2010 – December 2012
Ready-to-wear (RTW) Specialist
Warm and engaging welcome Dior smile. Flexibly adapts to the clients’ pace, and always
demonstrates real interest and curiosity about their personal lives in order to understand their
wishes and to invite them to dream, treating each one as unique.
An artistic presence. Nara knows how to transform features into their benefit and to make that
dream come true at the boutique, and generate cross-selling opportunities.
With her passionate Dior style and focus on detail in making the best customer experience, clients
are more than happy to return and go up the ladder towards a couture dress from Paris. Nara
exceeds her target when it comes to selling to returning contactable customers with a 94% rate.
2011 top sales performer at the main flagship store in the Middle East and one of the most
important stores in the world for the brand. Responsible for more than 10% of the total revenue
generated by the boutique;
Rewarded with a record-time promotion as Ready-to-wear Specialist personally by Catherine
Lavegne, General Director Boutiques for Europe and Middle East;
Dior ambassador. Deep and spread out understanding of the company culture, its craftsmanship,
heritage and its vast range of products, from shoes, to dresses, to purses, to accessories, to jewelry.
De Young Gallery, San Francisco, USA May 2002 – May 2009
Curator and emerging artists discoverer
Master in hospitality and proved to have a great eye for emerging artists;
Responsible for organizing all of the temporary exhibitions for 5 years;
Organized and promoted the first urban art exhibition in the gallery.
Four Seasons Hotel, Seattle, USA April 1985 – May 2001
From Assistant/Butler to General Manager in 15 years of dedicated services
Communicative professional with a warm and genuine welcome. Sincere smile and straight eye
contact. Impeccable diction and education, with a nice global accent. Always demonstrates real
interest and curiosity about guests’ personal lives. Immaculate personal presentation. Immediate
delegation, execution and follow-up on tasks;
As an Assistant/Butler, supervised and controlled the reception, registration and room allocation of
all guests. To greet guests and allocate rooms according to laid-down procedures
As the General Manager, managed the operational area in such a manner that customer satisfaction
and budgeted profit margins were achieved and that a good company image is projected, thus
ensuring continued growth. Cross-exposure to other departments on a regular basis.
International experience in staff training and team building: Four Season Hotels in Florence,
Istanbul, New York and Tokyo.
Supervised and controlled all room service areas, ensuring that service was prompt, professional
and courteous, to the standards laid down by the company and within agreed budgetary limits.
Won the “Employee of the Year // Golden Rule” award within Four Seasons USA network in
Four Seasons Hotels named FORTUNE magazine’s 100 Best Companies to Work For (since
University of São Paulo, Brazil// Nominated the best University in South America //
Graduated in Economics – 1984;
Washington University, USA // Masters Degree in Art History – 2000.
Avid track & fielder, rower and Yoga practitioner. Exercises daily;
Bikram Yoga Teacher Graduated in 2015;
Pro-am world traveler, art collector and avid reader.
Stephanie Paumier – Gucci Flagship Store Manager at the Dubai Mall and Nara’s former manager
at Christian Dior at the Dubai Mall.