1120 Casa Lane  Venus, TX 76084
kluths@aircanopy.net  817-637-7417
Project Management  Trainin...
Network Provisioning Manag...
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Published on: Mar 3, 2016

Transcripts - Naomi_Dollar_Resume_2015

  • 1. …continued… NAOMI DOLLAR 1120 Casa Lane  Venus, TX 76084 kluths@aircanopy.net  817-637-7417 Project Management  Training and Development  Coordination & Implementation Results-driven Industry Professional with 24 yrs of experience in the areas of implementation and management of voice/data networks with a keen ability for defining problems, collecting data and drawing valid conclusions. Highly-effective leader, communicator, and negotiator; readily build strong professional relationships with individuals of diverse backgrounds and at all organizational levels. Adapts easily to any environment and maintains a professional balance with flexibility and drive. CORE COMPETENCIES  Project/Resource Management  Contract Negotiations  Requests for Proposals  Network Optimization  Coordination and Implementation of Various Projects  Capacity Planning  Cost Optimization  Process Development  Telecom Industry Expertise PROFESSIONAL EXPERIENCE HYPERCUBE, LLC – Lancaster, TX 2007 to Present Provisioning Manager Key Achievements:  Reduced company’s network expenses by over $1 million cumulatively  Manages 3-5 direct reports  Consistently monitors processes for improvement to ensure efficient use of resources  Motivates workforce to achieve best-practice provisioning services performance through proper tool utilization and process consistency  Supervises provisioning staff ensuring resource skill sets are in alignment with required technology  Plans, monitors, and controls assigned projects throughout its lifecycle  Managed costs associated with new circuit turn ups and optimization projects through 2010  Manages and plans capacity for SONET Multiplexers and DS3/Optical CFA  Assists in managing utilization across customer and IXC trunks  Reports provisioning status and performance data to management and stakeholders  Escalation point of contact with Local Exchange Carriers, CAPS, field operations, engineering, sales, and customers.  Informs the Senior Vice President of Operations & Engineering of all issues to existing in process orders.  Excellent communication, documentation, organization, follow up, team, and problem solving skills.  Provides on-call support at all hours. LEVEL 3 COMMUNICATIONS (FORMERLY LOOKING GLASS NETWORKS) – Dallas, TX 2004 to 2007 ILEC/IXC Coordinator –Network Planning Key Achievements:  Tracked day-to-day regional workload from “cradle to grave”.  Developed regional Job Aids for related IXC’s/ILEC’s to ensure accuracy of ASR content.  Provided training to other IXC/ILEC group members and proactively develop process improvements to ensure an effective and proficient team  Responsible for handling 1st level escalations for turn up of Type II services.  Proactively informed the Provisioning Specialist of any roadblocks related to in-route ASR’s.  Liaison to coordinate the seamless activation of new and existing services between the Local Exchange Carriers, CAPS, field operations,engineering, sales,product management, and customers.  Instrumental in approving new orders for a smooth flow through the install process.  Visited customer locations to ensure proper lines of communication are open
  • 2. NAOMI DOLLAR  Page 2 XO COMMUNICATIONS (FORMERLY ALLEGIANCE TELECOM) – Dallas, TX 1999 to 2004 Network Provisioning Manager-Transport Key Achievements:  Planning, management, design,ordering, and forecasting of bandwidth for Allegiance Switch, Collocation equipment, and customer base.  Saved the company over $4.5 million by moving leased facilities onto company supplied fiber.  Managed capacity for SONET Multiplexers, IDLCs, DS3 APOT, and DSLAMs.  Negotiate with SBC, Qwest, Bell South, Verizon and other CLEC’s and IXC’s to provide services to the XO/Allegiance Switch, collocation, and customer locations.  Acquired leased and SONET facilities for network, collocation, and customer facilities.  Instrumental in completing and implementing transport plans for large customer projects.  Played an integral part in establishing the companies Individual Case Basis (ICB) process,for Wholesale products not offered.  Provided transport required for launching new technologies into the Allegiance network.  Designed and priced transport solutions for the company’s ICB process.  Created and proved in capital expenditures for cost saving network design changes. EDUCATION Community College of the Air Force Associate of Science Degree in Electronic Systems Technology Technical Training United States Air Force  USAF Telecommunications SystemControl Course-3 level  USAF Telecommunications SystemControl Course-5 level  USAF FCC-100 Low-Speed Time Division Multiplexer course Allegiance Telecom  Fujitsu Turn Up and Maintenance-FLM 150 and FLM 600  Fujitsu Turn Up and Maintenance-FLM 2400 Independent Studies  Network Foundations Computer Based Training  Asynchronous Transfer Mode Protocol Computer Based Training  Integrated Network Exchange (IDNX) Operations course  Alcatel Digital Cross-Connect System(DCS)  Microsoft Access Intermediate Course  Employee Discipline Process  Impact of Effective Feedback  Time Management: Simple Ideas for Maximum Results  Customer Service: Proactive Actions Security Clearance  Top Secret--Oct 98 Additional Experience Netcracker, Cygent, Telecom Business Solutions (TBS), IDNX, DMS 100 Digital Switch, Digital Loop Carriers, SONET Multiplexers, Optical Test equipment, Analog/Digital Test equipment, Wire Frames, Channel Banks, Digital Cross -Connect Systems, 8.5 years United Air Force Experience. References Available Upon Request

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