Published on: Mar 3, 2016
Transcripts - Naomi_Dollar_Resume_2015
1120 Casa Lane Venus, TX 76084
Project Management Training and Development Coordination & Implementation
Results-driven Industry Professional with 24 yrs of experience in the areas of implementation and management of voice/data
networks with a keen ability for defining problems, collecting data and drawing valid conclusions. Highly-effective leader,
communicator, and negotiator; readily build strong professional relationships with individuals of diverse backgrounds and at all
organizational levels. Adapts easily to any environment and maintains a professional balance with flexibility and drive.
Requests for Proposals
Coordination and Implementation of
Telecom Industry Expertise
HYPERCUBE, LLC – Lancaster, TX 2007 to Present
Reduced company’s network expenses by over $1 million cumulatively
Manages 3-5 direct reports
Consistently monitors processes for improvement to ensure efficient use of resources
Motivates workforce to achieve best-practice provisioning services performance through proper tool utilization and process
Supervises provisioning staff ensuring resource skill sets are in alignment with required technology
Plans, monitors, and controls assigned projects throughout its lifecycle
Managed costs associated with new circuit turn ups and optimization projects through 2010
Manages and plans capacity for SONET Multiplexers and DS3/Optical CFA
Assists in managing utilization across customer and IXC trunks
Reports provisioning status and performance data to management and stakeholders
Escalation point of contact with Local Exchange Carriers, CAPS, field operations, engineering, sales, and customers.
Informs the Senior Vice President of Operations & Engineering of all issues to existing in process orders.
Excellent communication, documentation, organization, follow up, team, and problem solving skills.
Provides on-call support at all hours.
LEVEL 3 COMMUNICATIONS (FORMERLY LOOKING GLASS NETWORKS) – Dallas, TX 2004 to 2007
ILEC/IXC Coordinator –Network Planning
Tracked day-to-day regional workload from “cradle to grave”.
Developed regional Job Aids for related IXC’s/ILEC’s to ensure accuracy of ASR content.
Provided training to other IXC/ILEC group members and proactively develop process improvements to ensure an effective
and proficient team
Responsible for handling 1st level escalations for turn up of Type II services.
Proactively informed the Provisioning Specialist of any roadblocks related to in-route ASR’s.
Liaison to coordinate the seamless activation of new and existing services between the Local Exchange Carriers, CAPS, field
operations,engineering, sales,product management, and customers.
Instrumental in approving new orders for a smooth flow through the install process.
Visited customer locations to ensure proper lines of communication are open
NAOMI DOLLAR Page 2
XO COMMUNICATIONS (FORMERLY ALLEGIANCE TELECOM) – Dallas, TX 1999 to 2004
Network Provisioning Manager-Transport
Planning, management, design,ordering, and forecasting of bandwidth for Allegiance Switch, Collocation equipment, and
Saved the company over $4.5 million by moving leased facilities onto company supplied fiber.
Managed capacity for SONET Multiplexers, IDLCs, DS3 APOT, and DSLAMs.
Negotiate with SBC, Qwest, Bell South, Verizon and other CLEC’s and IXC’s to provide services to the XO/Allegiance
Switch, collocation, and customer locations.
Acquired leased and SONET facilities for network, collocation, and customer facilities.
Instrumental in completing and implementing transport plans for large customer projects.
Played an integral part in establishing the companies Individual Case Basis (ICB) process,for Wholesale products not
Provided transport required for launching new technologies into the Allegiance network.
Designed and priced transport solutions for the company’s ICB process.
Created and proved in capital expenditures for cost saving network design changes.
Community College of the Air Force
Associate of Science Degree in Electronic Systems Technology
United States Air Force
USAF Telecommunications SystemControl Course-3 level
USAF Telecommunications SystemControl Course-5 level
USAF FCC-100 Low-Speed Time Division Multiplexer course
Fujitsu Turn Up and Maintenance-FLM 150 and FLM 600
Fujitsu Turn Up and Maintenance-FLM 2400
Network Foundations Computer Based Training
Asynchronous Transfer Mode Protocol Computer Based Training
Integrated Network Exchange (IDNX) Operations course
Alcatel Digital Cross-Connect System(DCS)
Microsoft Access Intermediate Course
Employee Discipline Process
Impact of Effective Feedback
Time Management: Simple Ideas for Maximum Results
Customer Service: Proactive Actions
Top Secret--Oct 98
Netcracker, Cygent, Telecom Business Solutions (TBS), IDNX, DMS 100 Digital Switch, Digital Loop Carriers, SONET
Multiplexers, Optical Test equipment, Analog/Digital Test equipment, Wire Frames, Channel Banks, Digital Cross -Connect
Systems, 8.5 years United Air Force Experience.
References Available Upon Request