: +91-7600233086 (Personal), +91-9558788970(Home)
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• Identifying failed parts, forwarding the same to the appropriate department for further analysis and keeping track of th...
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Nandik Prajapati CV

Published on: Mar 3, 2016

Transcripts - Nandik Prajapati CV

  • 1. NANDIK PRAJAPATI : +91-7600233086 (Personal), +91-9558788970(Home) :, : Please provide the link if you have LinkedIn PROFESSIONAL Warranty Administration & Quality Assurance (After Sales) Industry Preference: Automotive/Automotive Parts PROFILE SUMMARY • Over 7 years of comprehensive experience in the arena of below Warranty Administration / Processing Inventory Management Process Management Quality Assurance Internal & External Auditing Client Relationship Management • Proven expertise in managing service operations of a wide range of products with the distinction of spearheading numerous customer service improvement initiatives • In-depth knowledge of working and dynamics of automobile products with demonstrated abilities in optimizing product performance and efficiencies • Gained extensive exposure in leading the warranty operations for offering right warranty to customers • Experience in auditing warranty processes & recommending required corrections if any discrepancies are identified • Distinction of reducing warranty cost by imparting proper knowledge to concerned staff and further scrutinizing & passing the warranty claims; educating the workshop staff about warranty policies • Instrumental in enhancing customer satisfaction matrices through on-time delivery of spare-parts & monitoring customer complaints & warranty issues • Proficient in implementing process enhancement and quality control techniques • Analytical and quality-oriented professional with an eye for detail • Made MIS report. CORE COMPETENCIES • Handling the entire service operations, implementing services process / policies for the organization and ensuring accomplishment of the business goals • Looking after the entire activity of warranty from decision to reimbursement; decreasing the warranty wastage in terms of rejection & system error • Maintaining optimum spares stock level at different service points and setting norms for timely availability; ensuring maximum efficiency in service operations • Ensuring dealership profitability by increasing service market share and various value added services • Ensuring maximum customer satisfaction by providing them with pre/post technical service assistance and achieving delivery & quality service norms ORGANIZATIONAL EXPERIENCE Jan’10 – till date with General Motors India Pvt. Ltd., location (Halol, Gujarat) as Warranty Analyst/Warranty Executive Key Result Areas: • Ensuring adherence to ISO standards in automobile service, maintenance & warranty processes • Overseeing development of service management systems for over 8 crucial products • Responsible for warranty handling / warranty processing, warranty field material store management and warranty issue resolution • Entrusted with the responsibility of Global Warranty Administration in India • Involved in hosting warranty meeting (MOM) on weekly basis with Quality, Production Engineering and Manufacturing Departments • Examining physical warranty claims for vehicles under warranty • Liaising with channel partners & customers for special warranty support • Carrying out internal auditing (IMS & ISO) once in 3 months to ensure proper maintenance of parts and documents
  • 2. • Identifying failed parts, forwarding the same to the appropriate department for further analysis and keeping track of them • Responsible for: o Raising (NRGP) to return parts which were found on working condition to the dealers and debiting the amount o Supporting dealer’s end on major components on (FOC) basis for customer satisfaction o Making logistics arrangements to get parts from the field • Accountable for updating the warranty claims in the main database on regular basis and forwarding credit details for the same to the dealer twice a month Highlights: • Received positive feedback from the clients regarding service provided please confirm –Solve customer issue & complain • Successfully provided assistance to optional (extended) Warranty Insurance Surveyor regarding xx please mention (Extended warranty field failure parts & Papers) • Bagged awards or letters of appreciation like xx for performance-(only appreciation by leader ship) • Setting up of new warranty division. Apr’09 – Dec’09 with ALDIAM Motor Pvt. Ltd. (Hyundai’s Authorized Dealer), location (Baroda, Gujarat) as Warranty Executive PREVIOUS EXPERIENCE Feb’08 – Mar’09 with Yantrman Automac Pvt. Ltd. (JCB’s Authorized Dealer), location (Surat, Gujarat) as Service Engineer EDUCATION Additional Qualification: • I.T.I. COE (Automobile) • I.T.I. COE (Auto Mobile) IT SKILLS • Well versed with: o MS Office (Word, Excel, Access, Outlook & PowerPoint) o Lotus Notes and DMS (Dealer Management System) o Global Warranty o Internet Applications PERSONAL DETAILS Date of Birth: 22nd February 1987 Address: 105 Padam Park Soc, New Ear School Road, Opp. Novino Battery, Makarpura, Vadodara - 390010 Languages Known: English, Marathi, Hindi & Gujarati Location Preference: Gujarat

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