Nandakumar B.E., M.B.A., (CFTe)
Mobile No. 00971-50- 4533586 Nationality: Indian,
SeniorLevel Assignment: Telecom/IT Produ...
includingprocurement,transportation,warehousinganddistributionof productsacrossGCC and North
African countries.
 Project ...
 Roll out Fiber Optic cable project for PDO
& telecom operator Oman Mobile
June 1995 –
May 1997
Dubai, UAE Utmost Electro...
 Logistics Management – Set up Middle East distribution hub based in Dubai for leading mobile
vendors Sony, HTC & Flash l...
BHARTI MOBINET LIMITED – AIRTEL-Chennai January 2001-May 2002
A Leading PAN India based mobile phone operator covering 14 ...
HCL CORPORATION LTD – Communication Division August 1992 – June 1995
Ratedas No: 1 TelecommunicationCompanyinIndia,dealing...
of 6


Published on: Mar 3, 2016

Transcripts - Nandakumar_original

  • 1. Nandakumar B.E., M.B.A., (CFTe) Mobile No. 00971-50- 4533586 Nationality: Indian, SeniorLevel Assignment: Telecom/IT Products after Sales Operations /Care Channel/Reverse Logistics/RMA Program/ Project Management Sector: Telecom/IT/Logistics& Distribution/Mobile devices A competent, dynamic and result oriented Telecom & Management Professional with over 23 years of broad - based experience in managing the after sales support operation for telecom/IT products, RMA Program management and Reverse Logistics management for leading mobile brands Apple, Samsung, Sony Mobile, HTC, Huawei, Blackberry, Motorola, Nokia, Siemens mobile and Sagem. Over 4 years of proven experience in managing the sales distribution of Apple and other brand mobile phones to Key Retailers spread across GCC Countries. Experienced in managing the GSM Projects – Roll out of GSM Base stations & Transmission Networks (Mircowave, Fibre & Copper). Proventrack record inmanagingafter salesbusinessorganizationwith P&Lresponsibility and extensive vendormanagementskillsincludingselection, negotiation, performance and relationship management. Expertise indevelopingKeyRetailersandIRchannelsascollection point network in UAE, KSA and Kuwait to extend the reach of service coverage. Proven leadership and management abilities emphasizing Cohesive teams and delivering outstanding operational performance and results. Expertise indeveloping& streamliningsystems withprovenabilitytoenhance operational effectiveness and meet operational goals within the cost, time & quality parameters. Experience in conceptualizing profitable production projects and managing operations encompassing quality and industrial relations. CORE COMPETENCIES ►Aftersalessupportmanagementformobile, tabletandLaptop devices ►Care channel development andmanagement ►RMA Programmanagement ►Reverse Logisticsmanagement ►GSMOperatorProjectManagement ►VendorAccountManagement ►Customswarehouse management,Import& Export ►Logistics&Distribution of Mobile phones ►Systems,ProceduresDevelopment& Implementation ►Planning/Forecasting ►InventoryPlanning&Control ►Financial PlanningManagement/Budgeting QUALIFICATIONS Bachelor of Engineering– Electronics&CommunicationEngineering –Coimbatore Institute of Technology– BharathiarUniversity Post Graduate Diplomain OperationManagement Master of Business Administration- OperationManagement AREAS OF EXPERTISE  Service OperationManagement– Managed the service operationas anindependentProfitcentre for MobilityandIT Products. Provenability inimprovingoperationalefficiencythroughinnovationand technologies.  Distribution & Supply Chain - Established the strategy, roadmap, and implemented a globally integratedandoptimizedsupplychainacrossthe business.Developedendtoendsupplychainfunction
  • 2. includingprocurement,transportation,warehousinganddistributionof productsacrossGCC and North African countries.  Project and OperationsManagement– Manage the projectfromconceptual stage to full projectroll out till handingovertocustomerinline withguidelinessetupbyProjectmanagementinstitute.  Strategy DevelopmentandImplementation – Providingstrategicdirection,leadershipand transitioningthe businessline fromthe projectmode toanongoingsteadystate operationsmode. Collaborate withthe CEOandBoard of Directorsto define the organization’svisionanddetermine strategiesforachievingthisvision.Leadingthe developmentandimplementationof the overall strategicplanthat guidesthe directionof the business.Developedstrategyresultinginthe creationof a newindustryvertical forthe companycurrentlyunderoperation.Builtrelationshipswithkeyplayers to promote the industryvertical andachieve the revenuetargets.  Leadership skills- Successfully built and managed high performing and geographically dispersed teams within complex international setups. Consistently recognized for improving performance through coachingand development. Ability to attract, hire, develop and retain the best international teams, set cleardirection,and ensure that plans are implemented; while continually moving the group to perform better. Managed cross-functional and geographically dispersed teams.  Strong analysis,planning,organizational andconsensusbuildingabilitieswitheffective problemresolution, negotiation,andrelationshipmanagementskillsthatproduce verifiable results. PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS Period Location Organization Career Path Major Accomplishment Nov 2012 to till date Dubai, UAE Koohiji Distribution Services (Technocare LLC) Director Customer care & Logistics  Managing the customer care and logistics operationof the groupfor the distribution and aftersales support for mobile phones in local market and for international distribution  Manage the customs bonded warehouse operation  Manage the spare parts operation  Manage the P&L for the operation Jan’ 2006 to Oct’ 2012 Dubai , UAE Technocare LLC Divisional Manager  Managed after sales support operation as an independentprofitcentre forSamsung, HTC, Motorola, Sony Mobile & Blackberry mobile phones  Managed P&L account for the operation  Developedstrategiestocutcosts, improve quality & customer satisfaction. June 2002 to Dec 2005 Kuwait Technocare Mobile solutions Country Manager  Build & Operate customer care center for Siemens mobile  Roll out RMA program across the country activating 350+ collection points  Achieved a revenue of AED 1 Million from service operation on first two years of operation May 2000 to June 2002 Chennai – India Bharti Mobinet Ltd (Airtel) – Mobile Operator Project Manager  Project leader to roll out Chennai Airtel GSM network expansion  Rolled out more than 100 base station sites and transmission network with backbone June 1997 to May 2000 Oman Zubair Telecommunications and Services Senior Engineer  Established customer care & repair centre for Ericsson Mobile phones  Managed the PABX business
  • 3.  Roll out Fiber Optic cable project for PDO & telecom operator Oman Mobile June 1995 – May 1997 Dubai, UAE Utmost Electronics Technical support engineer  Lead engineer to provide critical support for PABX systems  Played key role in pre sales support for major tender with operator June 1992 – May 1995 Coimbatore, India HCL Limited – Communication divison Customer Support Engineer  Independently handled the support operation in one of the region  Contributed about Rs. 10 Million in terms of service revenue Details of Job Responsibilities Technocare LLC – Jan 2006 till date Job title: Director – Customer Care and Logistics Operation – Technocare LLC – a leading independent service organization for IT & Mobility products in Dubai Job Responsibilities: Customer Care Operation  As Head of Service Operation managing the customer care and logistics operations of the business with profit and loss accountability with a revenue target of over AED 15 Million and dealing with key vendor accounts like Apple, Samsung, HTC, Blackberry, Sony Mobile, Huawei, Motorola and Siemens.  Manage a repairvolume of more than 180,000 repairs per annum covering all levels of repairs in mobile phones/Laptop products  Collection Point Network Management – Develop the network of Key Retailers and dealers activating 350+ drop off points to expand customer reachability and delivery of services.  Develop Service Partner Network across Middle East & African countries appointing service partners in each country and manage them with Training, Process and procedures, technical support, service delivery and warranty claims.  Drive the operational efficiency who delivered 2 – 5% continuous improvement in cost savings through process improvements and training and coaching.  Develop, implement and manage Reverse logistics program for Sony Mobile, HTC, Blackberry covering Middle & African countries for swap unit distribution and reverse management.  Develop and implement strategic business objectives to ensure consistent achievement of profitability and cost reduction goals and high level of client satisfaction  Establish well defined goals, SMART objectives to create highly motivated operational team Job Responsibilities: Logistics Operation  As head of Group Logistics operation, manage a team of 22 member logistics team handling forward and reverse movements of shipments across worldwide, spare parts procurement, inventory control and managing the non moving parts.  Provide seasonedexpertise forOrder Managementwith right forecastingtechniques, managing and controllinginventory inorderto maintain inventory to meet defined customer delivery SLA and withinacceptable limitsforthe Middle East Region in line with the corporate objectives and goals.  Procurement Management - Set strategies, procurement processes and procedures.  Distribution Management – Provide cost economical solutions for local distribution to retailers and other dealers with best routing techniques.
  • 4.  Logistics Management – Set up Middle East distribution hub based in Dubai for leading mobile vendors Sony, HTC & Flash logistics to address critical parts logistics management covering the ASCs’ located in Middle East and African countries.  Plan,developandimplement BestBusinessPracticesandtrendingTechnological solutionsforthe Logisticsoperationsthatimprovesoverall efficiencyinthe systembringing great operational cost savings  Negotiate with 3 PL Service Providers, Freight forwarders and clearing agents to bring down the cost of freight operation on continuous basis. Major Achievements:  Managed over 250000 repairs per annum covering upto Level 4 repairs in mobile phones achieving the defined Vendor SLA.  Set up regional distribution hub based in Dubai for Sony mobile and built a web based systems and process to manage swap inventory with necessary controls in the regional countries that saved about 2 Million Euro per annum to Sony Mobile Communications.  Setup regional warehousehubforFlashLogisticstomanage the critical parts storage and delivery to local customers for vendors like F5, Palo Alto, Polycom and Sonus Networks etc  Set up and managed the customs bonded warehouse implementing the systems, process and procedure incompliance withDubai Customsauthoritiesandhandled more than 1000 shipments per annum that saved about AED 2 Million to Group on annualized basis  Implemented Regression based forecasting techniques that reduced the dead inventory and at the same time helped to meet the customer delivery TAT.  Implementedbestandcosteconomical routingmethodologyfor local distribution that brought a savings of AED 500,000 on annualized basis to the company.  Developedandimplementedbest forecasting technique for spare parts order management that reduced dead inventories and saved about AED 1 Million dirhams to the company Technocare Mobile Solutions - Kuwait - Jun 2002 to Jan 2006 Job Title: Country Manager Job Responsibilities  Set up the Service operation for the company in Kuwait to support after sales support activities for Siemens mobile  Develop the service network in the country to reach the service offerings to end users covering the entire country  Recruit, train and induct the staff to support the service operation  Work withthe operatorsforthe type approval of eachmodel toensure the productspecifications in line with Operator compatibilities  Manage the service operation with profit & loss accountability Major achievements  Turnaroundthe companyon the firstyear of operationtopost profitfromthe operation with ROI 300% basis.  Developed the brand visibility and service offerings reach by developing service collection networks covering the entire dealers and key retailers in Kuwait  Enhanced the sales percentage with service support deliveries  Developed and managed a team of about 20 people in all departments
  • 5. BHARTI MOBINET LIMITED – AIRTEL-Chennai January 2001-May 2002 A Leading PAN India based mobile phone operator covering 14 states and 4 metro cities in India, with more than 2,000 employees. Job Title: Project Manager – Reporting to General Manager- Radio Network Job Responsibilities: Headingandmanaginga teamof 10 engineers inmaintainingand expanding GSM network infrastructure with 300 plus Base stations. Major Achievements  Successfully Executed Two Project Expansions – BTS Roll out, Transmission Roll out well before the scheduleddate,andhadbeenselected for Airtel Gem Award for excellent job performance.  Co-ordinatedwithEricssonandNokiaSuppliersfortimelyandeffective execution of the project.  Co-ordinated with the suppliers and contractors for installation of GSM towers and other site preparation activites.  Provided solution to problems of interference, coverage criteria considering the elevations, heights, etc.  Memberof a Teamheadedfor Quality ImprovementProcessManagement- a Conceptby Philips Crosby.  Memberof a Teaminvolvedinidentifyingcustomerrequirementswithrespecttoradiosignal and technology.  Coordinating with the GSM contractors to provide assistance and ensuring that they work in accordance with their contract terms and stipulations.  Carried out Training sessions to ensure quality improvement for effective functioning of the employee. ZUBAIR TELECOMMUNICATION AND SERVICES-Muscat June 1997-December 2000 A TelecommunicationOrganizationof ZubairGroupof Companiesdealsin executing telecom projects for local PTT and for Ericsson Telecommunication Service Centre Supervisor – Reported to General Manager and managed the team of 5 members for the management of service centre for Ericsson Mobile phones and provide installation and maintenance support for PABX Business UTMOST ELECTRONICS TRADING June 1995 – June 1997 Projectsand TelecommunicationDivisionofBahwan Group Company,Muscat with businessinterestsin executing Telecommunication projects along with marketing and servicing of Office Communication products. Communication Engineer – Reported to Senior Manager  Responsible forexecutingtelecommunication projects for local Telecom Company and managed the business of LG Electronics PABX products.
  • 6. HCL CORPORATION LTD – Communication Division August 1992 – June 1995 Ratedas No: 1 TelecommunicationCompanyinIndia,dealinginoffice communicationproductswith employeestrengthof more than1500 Customer Support Engineer – Reported to Regional Customer Support Manager Started my career and responsible for maintaining Office Communication Equipments and Customer Satisfaction. TECHNICAL SKILLS  Proficientinthe use of:MS-Office - (Word/Excel/Access/PowerPoint) /Emailing&Internet  Proficientindataanalysisandderiving businessdecisionsfromdataanalysis  Certifiedtechnical analystforstocksandderivativesproducts

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