Published on: Mar 3, 2016
Transcripts - NancyWeberResumeNovember2015
1233 Brookwood Ct., Windsor, CO 80550 970-213-0617 firstname.lastname@example.org
Result driven and top ranked sales individual with record of consistently achieving quarterly quotas. Strong phone presence
with excellent verbal and written communication skills. Strong listening and presentation skills and the ability to multi-task,
prioritize and manage time effectively. Experience in managing pre and post sales activities from cradle to grave, maintaining
current revenue base, generating new revenue, providing sales support, developing and maintaining comprehensive customer
support plans and process improvements.
Inside Sales Account Manager September 2007 – June 2015
√ Sourced new sales opportunities through outbound cold calls and inbound leads with the objective of increasing revenue in
a specific territory. Key responsibilities include:
Emphasizing product/service features and benefits, quote pricing and discuss sales terms.
Qualifying sales leads and overcoming sales objections of prospective customers.
Collaboration with Area Diagnostic Manager to determine qualification of leads, and strategic planning activities
important to their abilities to sell.
Follow up calls to existing customers notifying them of new product and service (cross selling and up selling).
√ Key focal point for customer related issues such as contract details, credit issues, etc.
√ Maintain and expand SalesForce database of prospects.
√ Mentored new team members with coaching and training.
√ Heska 2009 President Club Member. Program discontinued.
Senior Inside Sales Manager July 2005 – September 2006
√ Provide customers with a single point of contact with the objective of maximizing Maxtor market share by increasing sales
through development of relationships and strengthening relationships with existing customers by driving customer
satisfaction, loyalty, and sustain continuity of revenue. Key responsibilities include:
Develop, analyze, and publish weekly and monthly rolling forecasts for large Global account.
Identify gaps between customer demand and corporate goals and strategies in providing a solution.
Interpret and respond to sales trends indicators against customer’s TAM and share award.
Establish and maintain new product ramp and transition schedules/forecasts.
Understand and communicate the influences of business conditions on respective accounts and
√ Act as customer liaison on issues relating to demand management, supply allocation, order fulfillment, business logistics,
pricing and product qualifications. Activities included:
Proactively identify and expedite customer resolution to issues.
Communicate and coordinate stop shipments, purges, rework strategies, end of life planning.
Managing product shortages to the strategic goal.
Help define drive feature requirements, customer roadmap planning and new transition schedules.
Manage redeployment of supply to fulfill customer requirements and optimize inventory utilization.
Foster strong customer relationships by maximizing a value add.
√ Resolve, coordinate and communicate site fulfillment strategies to customer by:
Maintaining and monitoring account team action log documentation by facilitating weekly conference calls with
customers and facilitate issues to bring closure.
Planning, managing and executing product qualifications from early release through pilot run with
Customer Support Engineer, Account Team Director and Product Marketing.
Generating and distributing weekly management reporting tools outlining upsides and potential slips.
Real Estate Agent /Realtor/Certified Negotiation Expert
Keller Williams Realty April 2004 – August 2005
ERA Herman Group Real Estate NOCO May 2015 - current
Advise clients in the purchase and sale of residential property. Perform duties such as:
Prepare comparative property cost analysis.
Interview prospective clients for a complete understanding of their buying and selling needs.
Promote sale of real estate property.
Locate properties for prospective clients to view and accompany them to site.
Discuss conditions of the sale.
Prepared real estate contracts.
Coordinate sales process through closing.
Senior Service Partner Relationship Manager February 2000 – May 2004
Key focal point for communication and management between StorageTek and Service Partner from inception of contracting
process throughout life of contract building and maintaining the relationship. Revenue generation in excess of $30 million
yearly. Key responsibilities included:
Developed and maintained quote pricing tool for multi-vendor services such as IBM, Sun, HP, EMC, Veritas, Legato,
Designed and implemented service processes for Partner engagement.
Customer and service partner reporting such as revenue results, attach rates, installation rates, help desk performance,
software upgrade qualification, etc.
Monitored day to day operation activities such as quotes, order status, warranty issues, account performance, billing
issues, call center issues, software licensing issues, software update, new release shipment, customer escalation issues,
etc., and communicated to other organizations regarding customer/problem status and technical issues.
Communicated Partner business requirements and needs.
Trained Partner in service offerings.
Recommended EOL solution and developed support plan.
Negotiated price adjustments, increases, discounting with Partner maintaining profitability margin.
Participated with management on negotiating strategies such as product, technical and quality issues, service delivery
requirements and commitments, financial strategies, and payment schedules.
Developed and managed service program for out of radius white space on StorageTek and multi-vendor products utilizing
sub-contractor capabilities. Increased revenue stream 20% yearly. Activities included:
Developing service readiness tasks and processes.
Identifying business requirements and needs.
Managed account performance.
Skill assessment and training of subcontractors on current and future products.
Managed revenue and cost margins.
Senior Account Representative – DASD, OEM & VAD/VAR Business Channels June 1981 – February 2000
Managed day to day spare part, MCO and equipment business for large OEM and VAD/VAR business channels for both
Tape and DASD products.
Yearly revenue generated in excess of 12 million dollars.
Supervised departmental training and coordinated group activities ensuring consistency.
Managed all end of quarter activities including critical customer shipments.
Proficient in SalesForce and SAP Customer Relationship Management System (CRM)
Expert in Microsoft (Word, Excel/PowerPoint)
Experience with Onyx, Great Plains, Clarify Service Management System and Siebel Sales software systems.
Windsor Housing Authority Commissioner, Town of Windsor 2005-2006
Town Board Member, Town of Windsor 2006-2010
Parks and Recreation Advisory Board Liaison, Town of Windsor 2006-2010
Miranda Fallas – Former Inside Sales Manager – Heska Corporation – 970-219-1463
Amanda Sherk – Field Support Representative - Heska Corporation – 302-353-9096
Julie Birdsall – CFO CSU Foundation – Personal Reference – 970-218-4233
Clare Hartmann – Associate Broker – Personal Reference - 970-381-4898