Nancy Schreiner-Mercer Resume
Published on: Mar 3, 2016
Transcripts - Nancy Schreiner-Mercer Resume
108 Fox Hill Drive • Marlton, NJ 08053 • 856-905-4556 • email@example.com
A strong IT project manager who achieves results by applying a unique blend of business and technical
knowledge to architect software solutions. Over 20 years of experience in the full software development
life cycle including requirements gathering, project planning, change management, development
management, quality assurance and implementation. Able to organize and direct projects to successful
deployment while remaining flexible to changing business needs. Extensive experience working with
remote and offshore staffs, vendors and 3rd party integrators.
THE NEAT COMPANY, Philadelphia, PA 2007-Present
Information Systems Manager
Collaborated with stakeholders and end-users to identify requirements, business rules and processes for
an integrated enterprise solution supporting ecommerce sites, retail and consignment sales, order
management, inventory management, fulfillment, billing, customer service, accounting, revenue
recognition, reporting and integration with Neat’s product offerings. Managed the RFP Process resulting
in the selection of NetSuite.
Directed a project team including NetSuite’s implementation team, developer’s from Celigo - a 3rd
NetSuite consulting company, internal resources and off-shore QA testers in the design, configuration,
development, testing, training, implementation, maintenance and enhancement of the NetSuite ERP
system to support Neat’s growing scanner business and new subscription-based software product
Created roles, custom fields, lists, custom forms, payment schedules, revenue recognition
templates, workflows, promotions, csv imports. Directed development of custom scripts.
Configured multiple warehouse locations to support Neat’s warehouse and consignment sales.
Migrated products and customers from the CORESense system to NetSuite with CSV Imports.
Assisted with the re-creation of web stores in NetSuite, including the Neat’s web store for DRTV
offers with free trials and multiple payment options.
Established CyberSource as the payment gateway to connect to multiple merchant accounts and
integrated with PayPal. Set up Decision Manager to protect against credit card fraud.
Connected NetSuite to OzLink to provide shipping through UPS WorldShip. Trained and deployed
OzLink to Neat’s Warehouse employees.
Integrated Order Processing in NetSuite with Neat’s subscription-based software product for
customer account activations, upgrades, downgrades and deactivations.
Built NetSuite searches, Zuora reports and MySQL queries to support reporting needs for the
Accounting, Finance, Customer Service, Sales, Marketing and Operations departments. (KPI’s,
accounts receivables, revenue recognition, sell-through, active customer subscription, past-due
Supported integrations with 3rd
parties to provide additional Neat product offerings such as
Identified requirements for implementing Avalara’s Avatax product in NetSuite to perform accurate,
real-time tax calculations for Neat’s hardware, software and service offerings. Designed modifications to
Neat’s customized NetSuite scripts to support all payment models offered by Neat and oversaw the
development, detailed testing and deployment of the changes.
Implemented Zuora’s Subscription Billing solution to capture recurring payments for Neat’s growing
customer base. Collaborated with Zuora developers to design the NetSuite integration with the
requirement that all transactions be synced back to NetSuite. Loaded customer’s and their subscriptions
Teamed with a NetSuite developer from Celigo to design a PCI-Compliant process to import orders into
NetSuite from 3rd
party call centers. Defined JSON construct to transfer data.
Set up NetSuite connectors to Domo, a BI Tool, to give Neat management access to all Neat information
in a single platform.
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Managed a project to support Neat's launch into the Direct Response TV (DRTV) market with 30 day
free trials of Neat products and multiple monthly payment options using the CORESense System.
Documented stakeholder’s requirements for taking orders from Direct Response TV Ads.
Worked with CORESense resources to develop, test and deploy an online store to take orders
from TV Ads with multiple payment options (pay total amount after 30-day free trial, make 4
monthly payments after 30-day free trial, pay in full, etc).
Collaborated with CORESense developer’s and a Utah-based call center to import DRTV orders
Directed CORESense developers in making enhancements to allow Neat’s internal sales team to
take DRTV orders.
Implemented a work flow process to fulfill orders with free trials and partial payments.
Established, trained and managed a team to capture partial payments and handle order and
billing issues including credit card chargebacks.
Rolled out a process to submit, track and resolve system issues and requests for minor enhancements
relating to Order Entry, Order Processing, Fulfillment, Customer Support and Billing.
Provided technical support for marketing promotions including the creation of coupons, management of
pricing changes, modification of web stores and building of new landing pages for print ads.
Managed the selection process and implementation of CORESense’s ERP System to support selling Neat
Scanner’s through an ecommerce web store and through POS locations in both the U.S. and Canada.
Replaced manual spreadsheet-based processes and freeware used during Neat’s initial startup.
OMICRON CONSULTING, INC., Philadelphia, PA 2006-2007
Project Manager, Consulting
Directed a project team in the development of a $2M portal and global marketplace for the Project
Management Institute (PMI).
Coordinated completion ofdetailed functionalrequirements with internaland externalanalyticalstaff.
Provided project management through project plans, budget reports, change management controls,
and status updates.
Supervised a 16-member development team utilizing Microsoft .Net 2.0, Microsoft Office SharePoint
Server 2007, Commerce Server 2007, BizTalk 2006, SQLServer 2005, and C#.
Led an internal QA team to produce a quality product prior to delivery to the client.
STARCITE, INC., Philadelphia, PA 2005-2006
Program Manager, IT
Organized and managed project teams to develop a suite of web-based meeting management software
modules for the $300 billion global meeting and events industry.
Worked with the senior leadership team to identify strategic direction, business needs, and timelines
for StarCite’s product offerings.
Delivered presentations to the leadership team and account managers to provide status updates.
Prepared demos to solicit client feedback for managing meeting budgets, building meeting requests,
and searching for hotels.
Developed a change management process to allow the business and technical teams to effectively
track functional changes, resolve defects, and improve communications.
Server. These teams consisted of permanent staff, both local and remote, contractors and off-shore
Gathered use cases, documented business requirements, wrote functional specificatio ns, created
screen mock-ups,managed the development and coordinated the testing for a $500KMeeting Budget
Module to help companies manage, track and reduce meeting costs.
Led the development for a $1M Sourcing Module to assist companies in finding locations to host
meetings or events by quickly and easily connecting companies to hotels. This included the ability to
drive hotel recommendations based on corporate policies.
GARTNER, INC., Stamford, CT 1997-2005
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Senior Director, Project Management Office - Delran, NJ (2000-2005)
Directed projects to support the creation and distribution of research documents pertaining to the
information technology industry for this $900M research and advisory firm in support of over 600 global
Managed five development teams and two QA teams consisting of 40 professionals based in six
locations in the development, testing, and implementation of a $3M reengineering initiative.
Integrated multiple systems resulting from acquisitions saving an estimated $800K in support costs.
Enhanced system flexibility to bundle research documents to create new product lines. Streamlined
workflow processes by integrating multiple systems and eliminating unnecessary workflow steps.
Decreased time-to-market by 25%.
Led team of 20 associates in multiple projects to consolidate product offerings. Eliminated four
redundant systems resulting from acquisitions, enhanced usability of client-facing products through
new search and browse features, and garnered a savings of approximately $500K in
Director, Applications Development (1999-2000)
Managed 12 applications development, client care, and system operations staff supporting research
analysts, editors, and delivery managers producing product offerings.
Systems Manager, Applications Development (1997-1999)
Supervised the reengineering, maintenance and enhancement of applications used by research analysts,
editors, and delivery managers to publish research content for product offerings.
DATAPRO (a subsidiary of McGraw-Hill), Delran, NJ 1989-1997
Application Development Manager
Managed staff of 10 developers to support the authoring and delivery of research content for Datapro’s
product offerings of $25M.
B.S. Computer Science, Cum Laude, Elizabethtown College — Elizabethtown, PA
NetSuite ERP, eCommerce, CRM HTML, JSON, XML
Requirements Analysis Agile Project Management (Scrum, Kanbaan)
Business Systems Analysis CORESense ERP
Business Process Improvements JIRA, Bugzilla, Mojo
Project Management SQL, MySQL, C
Microsoft Office (Word, Excel, PowerPoint) Microsoft Visio, Project