Home: (908) 393-4517
36 Fariview Drive, 1st
Fl Cell: (908) 619-3087
Somerville, NJ 08876 bellonancy2001@yahoo....
NANCY BELLO Page 2 of 2
• Prepared trend analysis of monthly issues and gave solutions to the issues.
• Managed migration ...
of 2

Nancy Bello project resume 2015

Published on: Mar 3, 2016

Transcripts - Nancy Bello project resume 2015

  • 1. NANCY BELLO Home: (908) 393-4517 36 Fariview Drive, 1st Fl Cell: (908) 619-3087 Somerville, NJ 08876 SUMMARY Result oriented project coordinator. Coordinated schedules, resources and deliverables. Technical background strengthens the complete understanding of Information Technology Projects. Technical and issue problem solver. Motivated self-starter who’s earned a reputation for being proficient, hardworking, and reliable. Strong communicator and demonstrated ability to work well with people at all levels of an organization. TECHNICAL SKILLS PeopleSoft, Antivirus Support, CA Service Desk, Web support and coding, Point of Sale support, Rumba mainframe, Track it and Vantive, Windows 2000, NT, XP, 7, SMS and netmeeting, ITIL Trained, TCP/IP, Blackberry, Software Installation, Printer support, HP Service Manager, LAN/WAN, Mainframe AS/400, Macs, Outlook 2010, Collabnet, Ghost and Norton Utilities, Web Newsletter Writing / Editing, HTML coding, website maintenance, Remote Access Support (RAS), Active Directory Administration, Microsoft Office 2003, 2007, 2010, Lotus Notes email and database, Computer Associates administration tools, Hewlett Packer Client Automation tool, Symantec Anti-virus software, PC Anywhere and LANDesk, Peregrine Service Center and Remedy, Promise. EXPERIENCE October 2012 to KForce and C3i @Sanofi-Aventis, Bridgewater, NJ present Project and Asset Coordinator • Coordinate and schedule technical support staff. • Processes the bulk of the onboarding for new hires. • Assist with project documentation. • Reviews and maintains relevant Excel spreadsheets from Sharepoint. • Coordinates all relevant business and technical unit activities to ensure smooth flow. • Manages all aspects of customer domain migration project. • Multiplied migration project productivity to 9 times more than before joining project. • Exceeded quoted expectations after moved to project. April 2012 to Alpine Business Systems, Bound Brook, NJ June 2012 Help Desk Supervisor/Contract • Coordinated and scheduled technical support staff. • Scheduled deliverables and resources. • Led daily meetings and provided status updates to management. September 2011 to Professional Services Group of Central New Jersey, Somerville, NJ May 2012 Training Group Co Chair and Co-web Administrator for Group Website • Coordinated and scheduled group training sessions. • Uploaded video tapings of Group meetings to website and any other technical requests as needed. April 2008 to IEEE, Piscataway, NJ June 2011 Help Desk / Desktop Support Technician II • Troubleshot daily printer, LAN, Windows, Office, Remote Access and Web application issues. • Received high call resolution rates for the Help Desk with consistent positive customer feedback. • Wrote SSL remote access analyst and user guides. • Assisted supervisor in replacing call tracking system, writing user guide and analyst guide for HP Service Manager. • Trained and implemented ITIL processes. • Quickly became the lead analyst, training other analysts and assisted them in call resolutions.
  • 2. NANCY BELLO Page 2 of 2 • Prepared trend analysis of monthly issues and gave solutions to the issues. • Managed migration and reauthored the PC Procedures Database: which contains over 3000 support documents. • Wrote weekly circuit board articles for company-wide website to reduce call volume with computer tips. • Created end-user web-based documentation to reduce call volume and migrated troubleshooting database. • Conducted small-group training sessions on software applications. • Learned, mastered, and trained other analysts in varied computer programs. March 2007 to Barnes & Noble College Booksellers, Basking Ridge, NJ April 2008 Help Desk Technician II • Mastered the IBM Point of Service (POS) system for over 1000 retail stores. • Acquired a reputation for being the GoTo person to resolve issues quickly and thoroughly. • Worked with other departments to correct many system flaws to reduce call volume and system-wide issues. November 2006 to PFIZER, Parsippany, NJ March 2007 Help Desk Technician/Contract • Supported corporate users for desktop issues. • Coordinated system conversions. Generated reports. October 2003 to IEEE, Piscataway, NJ December 2003 Help Desk Technician II • Provided help desk support via the telephone. July 2002 to MERCK, Lebanon, NJ July 2003 Help Desk Technician II • Provided Level II help desk support for MS applications and proprietary applications. EDUCATION Montclair State University, Upper Montclair, NJ MA in Educational Psychology – Graduate Assistantship in the Computer Lab Mentored Adjunct Professorship Montclair State University, Upper Montclair, NJ BA in Psychology, Minors in Linguistics and Physics Raritan Valley Community College Computer Programming Certificate, President’s List, Phi Theta Kappa

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