Nancee Koontz
Administrativesupportprofessional experienced working i...
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Nancee _Koontz Resume 2016

Published on: Mar 3, 2016

Transcripts - Nancee _Koontz Resume 2016

  • 1. Nancee Koontz 702-327-5103 Qualifications Administrativesupportprofessional experienced working in fastpaced environments demanding strong organizational,technical, and interpersonal skills.Trustworthy,ethical,and discreet, committed to superior customer service.Confident and poised wi th individualsatall levels. Resourceful in completingprojects,ableto multi-task effectively. Capabilities include: • Superior Customer serviceand relations • Excellent skills with MS Office& other systems • Electronic data organizingand filing • Reception with multi-linesystems • Databasecreation,organization & maintenance Areas of Expertise Office and Administrative Support • Assistantto HOA community manager in day to day operations of overseeing neighborhoods for HOA standards • Ability to effectively communicate both verbally and in writingand have a calmingdemeanor in dealingwith customer issues Process orders received by EDI, Web, phone, fax, e-mail and order desk addressed • Used specialized software,public web sites and other tools to gather information and research - VMS, SAP, AS400 • Wrote and edited a monthly planningguidefor enrichment coordinators in thefield • Project management for companywide contests ending in published calendars,greeting cards,and magazinepublications • Made useful contributions to department manager’s programs and trainingguides • Organized and updated client& personnel files whilemaintaining high confidentiality • Compiled data regardingbudget and personal hours • Updated and rewrote the company’s Emergency Preparedness Manual • Processed payroll for 40+employee facility Customer Service • Call center experiences in high volume retail and also with a specialization in furnitureshipped by freight • Experienced CSR in high volume call center – high end products for a company with an excellent reputation • Experienced in handling incomingcalls and correspondencefrom a broad spectrum of businesses and consumers • Processed and sent communications including certified letters and registered letters • Processed requests for information on phone, email,faxes and in person • Contacted new employees, conducted online/ phone training,and ensured they were set up for success • Screened calls frompublic and residents,oversawcall bell system,greeted guests • Telephone multi-linesystemwith 10+ lines Employment History Emerald Home Furnishings – Customer Care Associate – Furniturespecialistand customer service – Tacoma, WA 4/2014-1/2015 Williams Sonoma Inc. – Pottery Barn-Care Center- FurnitureSpecialist& CS Representative - Las Vegas, NV 8/2013-4/2014 Administrative Assistant - Ajilon Professional Staffing/CAMCO – Las Vegas, NV 5/2012-4/2013 Community Support Specialist – Holiday Retirement – Salem, OR 5/2008 – 8/2010 Administrative Assistant/Receptionist – Country Meadows Village–Woodburn, OR 2006-2008 Education & Training Portland Community College Business major with concentration in Business Technologies Hairdressing License – State of Oregon Board of Cosmetology – License Current Insurance Producer License – Life & Disability – State of Washington Insurance Commissioner – License Current Community Involvement American Red Cross Volunteer in AdministrativeArea, Local,Regional & National - Specializing in staff supportand clientcasework Salem Rescue Mission Volunteer in officein Administrativearea – data entry, mailings,sorting

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