Namrata Sagar - Profile
Published on: Mar 3, 2016
Transcripts - Namrata Sagar - Profile
February2016 1 | P a g e
Name - Namrata Sagar
Contact Details - 055-4299017 / 050-5031012
Email Address - firstname.lastname@example.org
Date of Birth - 14th
Nationality - Indian
Languages - English, Hindi, Gujarati and Arabic (basic)
Driving License - Valid Driver’s License – UAE
Visa Status - Father’s Sponsorship
Well-developed networking and liaison skills along with effective communication skills aides in creating
collaborative relationships with cross-functional partners and customers
Outgoingpersonalitytogetherwithasuave polishedcity-slickapproachfacilitatesgreat rapport building and
long-term relationship management
Abilitytodevelopinnovative conceptstoattainorganizational goals,with an eye for fresh approaches while
understanding core business activities
Business Development activities – feasibility studies, business case reviews, legal, financials/pricing,
reviewing performance and business plan
Manage Sales through effective definition of scope
Drawing up sales timelines and milestones, identifying prospects, periodic review of prospects status and
Creating and implementing workflows to facilitate structured support for all issues
Monitoring overall location functioning, identifying areas of improvement and implementing measures to
maximize customer satisfaction
Reviewing projects in the pipeline
Uranus Travel & Tours LLC, Dubai, UAE
Account Manager and Client Servicing
2012 – 2015
Prospected corporate accounts for Galaxy business (incentives and conference groups)
Covered markets all over UAE.
Performedcompetitionmapping,keepingatrackof competitioninthe market and kept updated for release
of fares and promotions.
Prospected corporate accounts for Group Business (incentives and conference groups).
Responsible forrelationshipmanagementwiththe client,afterthe deals were signed and took it till the last
possible operational execution and payment follow ups.
Travelled with the groups for enhanced relationship.
Maintainedrelationshipwithairline hotelsandsuppliersinoverseaslocations and assisted corporate clients
Achieve sales target of AED 3 Million every year.
February2016 2 | P a g e
Al Tayer Motors, Dubai, UAE
2011 – 2012
Responsible for managing and directing front office
Greeting the walk in clients in the showroom and assisting them by providing the information needed or
referring them to the concern sales consultant
Operating the telephone switchboard by answering incoming calls, transferring callers to appropriate
personnel, taking messages and paging system
Documentingcustomers who come into the dealership, noting basic demographic information and contact
Performing general administrative duties, such as taking care of brochures, magazines and monitoring
cleanliness within the lobby and reception area
Supported staff member of the team when needed
NRL GROUP, Dubai, UAE
Operations & Client Relationship Executive
2009 – 2011
Coordinate, manage and monitor the working of various departments in the organization.
Improve processandpoliciesinsupportof organizational goals.Formulate andimplement departmental and
organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and
Plan the use of human resources. Organize recruitment and placement of required staff.
Coordinate and monitor the work of various department involved, pricing and distribution of goods.
Monitor performance and implement improvements.
Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance.
Facilitate coordination and communication between support functions.
Manage customer support. Plan and support sales and marketing activities.
Maintain relationship with the clients by regular visit and support.
Sharaf Travels Dubai- U.A.E
Front desk Customer service
2008 – 2009
Perform office administration and clerical duties.
Operate telephone switchboardandanswerandtransfercalls.
Sort and distribute incoming mails and handle outgoing mails.
Place outgoingcallsandconference callsasneeded.
Draft, review and proofread office documents.
Perform basic data entry when needed.
Order and stock office supplies.
Ensure in compliance with company rules and regulations.
Notify Security Officer about unescorted guests and emergency situations.
Assist in making meeting room reservations, catering arrangements and travel bookings.
February2016 3 | P a g e
Customer Service Relations
Executive Level Negotiations
Product Development and Client Servicing
Excellent Quantitative, Analytic and
Ability to Interact with People at Different
Levels of Hierarchy
Attention to Detail
Quick Decision Making Ability
I workwell underpressure andIwouldneverrest until I have delivered my best performance and achieved
Confident and outgoing, friendly and approachable
I love to shoulder responsibilities; I make it my top priority to see that I live up to expectations when I’m
allotted the responsibility to any task
A natural aptitude at language would make me a good conversationalist with strong inter - personal skills
Creative and enthusiastic
Unbound with regard to expanding intellectual horizons and a team player
Career Institute, Dubai, UAE
August 2007 – November 2007
1. IATA Diploma
2. Airport and Passenger handling diploma course
3. Airline ticket reservation in Galileo
Al Deic Computers, Dubai, UAE
1. Operating System Windows 95
2. Microsoft Office (Word, Excel)
4. Graphic Designing
5. Accounting Package
Lakhotiya Computer Centre, Gujarat, India
August 2006 – December 2006
Gulf Indian High School, Dubai, UAE
High School in Commerce