Published on: Mar 3, 2016
Transcripts - Naji_Habr_resume
My 10 years of Telecom experience makes me a perfect candidate to the
continuous success in the evolution of the Telecommunications Industry.
My collaborations in one of the best Canadian Telecom industry give me the
necessary attributes to innovate and be an ambassador of your scope and
the customer's needs.
I currently work with diverse multi-functional teams with great attention to
details. Being proactive and having great people skills allows me to work
well under pressure and to be a great team player.
I am confident that you will find in me the potential you seek and the
engagement it takes to succeed in the Telecom industry.
I am very excited to learn more about your opportunities and share how I
will be a great fit for your company.
Oct 2011 -
Communication Lead, Enterprise Business Unit Operations
Sole responsible for all day to day internal communications
mediums and strategies across Canada for all the Business
products for contact center employees.
Work in collaboration with the Project teams and Operations to help
build communication strategies, craft messages, manage French
translation requirements and present weekly updates to the
Management team across the country.
Primary resource for support throughout the Business organization
for different aspects of the communication requirements and
Administrate all aspects of the Business Zone intranet from content
updates to the creation of adapted solution using HTML coding and
creative designs to meet the audience needs.
Constantly going above and beyond the main role responsibilities to
assist in different communication projects such as proactively
engage stakeholders from other teams to contribute to the overall
success of the team.
Recipient of different company awards including being the 2014
Employee of the year throughout the Business organization.
Jun 2009 -
Bilingual Content Specialist/technical Writer-Knowledge
Develop content for knowledge management (KM) tool used by
company wide customer service consultants.
Work closely in contact with Product owners and Marketing on
projects and launches by reviewing, aligning and ensure the content
respects standards of quality in English and French.
Surpassed departmental standards in quality and productivity.
Provided high standard of service and communication with
managers and product owners, being the point of contact for
different products and initiatives.
Microsoft professional suite
Word, Excel, PowerPoint
SharePoint, Photoshop, Dreamweaver,
Web Publisher, Knowledge
Feb 2006 -
Customer Service Representative
Surpassed departmental standards in quality and productivity in all
As a proactive team player, provided assistance to teammates to
meet the different metrics.
Provided high standard of service to customers.
Was part of 2 special projects in collaboration with “Continuous
2003 - 2006 Salesman in import/export between Italy and the US
Marble & Granite
Successfully managed an independent company grossing 7 figures
Was solely responsible for billing, external and internal
communications, quality control.
Worked with 2 of the most expanding companies in the US such as
Had clients in Saudi Arabia and Lebanon, coping with diversification
2001 - 2003 Junior It Representative
Fixing and repairing computers and accessories related
Planning exam schedules
2004 Bachelor’s degree in Marketing,
University Kaslik (USEK), Lebanon
Bachelor’s degree in Marketing, Communication specialization.