Nagham Wahid-1 1 (1)
Published on: Mar 3, 2016
Transcripts - Nagham Wahid-1 1 (1)
A professional who holds the required level of retail managements, that knows how to lead, develop
and motivate team members, helping team members to achieve outstanding results, through
passion, innovation and support. Key qualities include innovation in product range and
responsiveness to market needs, as well as being able to give superb product knowledge and
training to joiner staff so they can deliver customers leading advice and service for the customers.
I have real passion for retailing, with a strong desire to exceed customer expectations. Currently
looking for a suitable position which will promotes within and rewards achievers.
High street fashion store- Zara
Assistant Shop Manager 2012-2015
Full accountability for growing the sales and profitability of the store to achieve growth,
training and developing team members in-order to enable them to prosper their skills and
knowledge, managing team to deliver and compliance throughout the operation, as well as,
delivering excellent standards of customer service.
Develops and implements store operating plans, policies and procedures in line with
corporate branding in order to achieve and exceed sales and profitability objectives.
Manages staff recruitment in order to ensure the recruitment of high calibre staff
that enables the store to meet its objectives.
Manages annual allocated budget by managing expenditure up to set limits,
optimising and reducing costs where possible and reporting variances versus budget,
in order to ensure effective store cost management.
Ensures the stock is effectively measured and controlled and manages order
placement/requisitioning activities in order to maximise sales and meet stock
Solves critical store operational problems including customers’ complaints, in order
to ensure operational effectiveness and to increase customers’ satisfaction.
Prepare management information reports on store performance in order to ensure that
brand manager has the relevant information needed to support operational decision-
Prepares staff schedule in order to ensure that the Shop/Department manpower is
effectively matched to the shop’s operational requirements that will enable the
achievement of the highest standards of customer service at optimum cost.
Ensures the effective communication of sales plans and targets to the
Shop/Department team, managing performance, developing and motivating
employees, in order to ensure the highest levels of performance and the
achievement, or exceeding, of sales targets.
Key skills and Competencies:
Developing and Motivating Others:
Microsoft Office strong proficiency.
Areas of Experience:
Analysing statistical data
Business analysis studies.
Bachelor in computer communication engineering at AUST(2007-2010)
Managerial development certificate at PHI management (2014).
Oakwood university for Human resource Diploma (2015)