Nagham alkapraa
9 Wendy Crescent
Kitchener ON, N2A3T4
Email address: (professional email),
Customer Service Representative, Just Energy June 2015-August 2015
Kitchener, ON
o Respond to telephone...
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Nagham Alkapraa Public relations Resume 2015 (1)

Published on: Mar 3, 2016

Transcripts - Nagham Alkapraa Public relations Resume 2015 (1)

  • 1. Nagham alkapraa 9 Wendy Crescent Kitchener ON, N2A3T4 Email address: (professional email), (personal email) Mobile: 519-729-6143 OBJECTIVE o To obtain a co-op position in a public relations- related field where skills and capabilities can be enhanced and employed specifically in the media environment. SUMMARY OF SKILLS o Microsoft office, Dreamweaver, and content management systems o Cooperatively working within teams to achieve a common goal o Audio and video editing o Communicating and writing about any specific topic in article, blog, or social media form o Proven ability to provide consultation, planning, leading, and feedback on any given project o Experienced coordinating and planning several fundraising events o Knowledgeable about media relations, strategic communication, and crisis management o Strong interpersonal skills EDUCATION Bachelor of Public Relations (co-op) Conestoga College institute of technology and advanced learning, Kitchener, ON o Expected date of graduation: April 2018 o Program designed to provide graduates with the critical thinking skills and the practical experience required to manage reputations, responses, and relationships on behalf of their organization Program highlights o Apply a strategic understanding of communication principles and skills to a wide variety of public relations situations. o Recognize, understand and respect the complexity of socio-cultural and international diversity. o Demonstrate the ability to counsel and build effective relationships in working environments. RELATED EXPERIENCE PR Director, SFPR (Students for Palestinian rights Organization), UofW Sept 2014-Present Waterloo, ON o Promote the Palestinian cause in Canadian political spheres, the recognition of the Palestinian people as the indigenous people of Palestine, and working in solidarity with other indigenous peoples, on and off campus, in a wider struggle for land, dignity, and rights. o Send out emails, invitations, and brochures to those interested in donating for this cause o Send out work schedule via email, Facebook, Twitter, etc. to all volunteers who have applied to join the SFPR Organization o Communicate and keep in touch with the media in order to cover every event being organized
  • 2. EMPLOYMENT HISTORY Customer Service Representative, Just Energy June 2015-August 2015 Kitchener, ON o Respond to telephone inquiries o Provide quality service to customers and associates asking about the availability of products or status of orders o Listen attentively to caller and customer needs to ensure a positive customer service experience o Access electronic and paper cataloguing systems to look up product information and availability. o Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. o Excel within a service-oriented company o Demonstrate a talent for communicating effectively with customers from diverse backgrounds. Sales Associate, Dollar Land Sept 2009-August 2013 Kitchener, ON o Provide customer service as well as able to bag and wrap customers’ purchases o Work cash register efficiently and manage to run everything smoothly even during busy hours o Proven ability to answer customers’ questions and give information regarding the business procedures and policies in an exact and customer-friendly way VOLUNTEER EXPERIENCE Volunteer: Box Office, Ticket Sales Grand River Film Festival, Kitchener, ON 2013 – 2014 Volunteer: Event Management Sham Rose Organization, Kitchener, ON 2012 – 2013 Volunteer: Reading Buddy Kitchener Public Library, Kitchener, ON 2009 – 2013 ACTIVITIES AND INTERESTS o Humanitarian Issues o Reading o Writing o Networking and Communicating with people o Being active on social media (Facebook, Twitter, Instagram, LinkedIn,

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