Published on: Mar 3, 2016
Transcripts - Nadiya_Yeroshkina_Resume
Summary I’m a highly motivated, positive-thinking professional with 5 years of
experience in sales and customer service. I really enjoy working within
creative and ambitious groups of people who I can be inspired by and be an
inspiration to. Communication and attention to details have been always
my second nature. I’m looking forward to joining a positively driven, open-
minded team with an employee-friendly environment.
Skills Customer Service Customer Satisfaction Sales
Sales Management Management Supervisory
Event Planning Team Building
Direct Sales Inbound Marketing
Outbound Marketing Call Centers Mentoring
Microsoft Office Microsoft Excel Microsoft Word
QuickBooks Call Center
Experience The Global Display Solution | Asia Sources, Inc
2014 - Present
Trail Blazers Marketing, Inc. 2014 - 2014
Tim Hortons 11 / 2012 - 2014
Administrative Assistant Customer Service
Taking care of the biggest customers accounts and all of their orders. Invoicing and
receiving payments. Maintaining website product pricing and description. Creating
customer data by using QuickBooks software. Creating a database of over 600 potential
customers. Dealing with the past-due customers by writing reminders and making phone
calls. Presented company products at The Global Shop 2015 in Las Vegas.
Worked with B2B sales. Built relationships with customers in order to find out they
needs and sale the best packages of Comcast services. Developed myself as a leader and
mentor. Hired new sale associates to my team, led and taught them to be successful.
During my first month became the #1 state sale leader throughout 3 days. Was at the
top 5 sellers in the company.
Customer Service Representative
Provided outstanding customer service. Demonstrated an ability to multi-task and assist
CUSTOMER SERVICE REPRESENTATIVE AT THE
GLOBAL DISPLAY SOLUTION | ASIA SOURCES, INC
Studio Moderna 2011 - 2012
Studio Moderna 2010 - 2011
to the overall team efforts and goals. Was able to deal with stressful situations. Was
awarded with the Gold Card for providing great customer service and problem solving.
Staff Manager / Sales Supervisor
Interviewed and trained new agents to provide high sales. Was responsible for
organizing and managing a team of call-center agents. Motivated and encouraged agents
through communications and feedbacks. Monitored and evaluated agents in order to
help them to succeed. Provided weekly statistics reports. Was responsible for over 150
agents during the 9 hour shifts. Used tools such as Microsoft Word, Excel, CutPro and
other call-center software.
Commercial agent to the call centre
Worked in a fast paced working environment in outbound call-center. Made up to 500
cold calls per shift. Managed my time and learned all product information (over 2000
items) in order to provide it to customers at any time. Was in the first (best) category of
the sales representatives in the call center. Was granted extra benefits and perks for
providing the highest results monthly. In 4 month got promoted to the call center
mentor of sales.
Education Poltava State 'V.G. Korolenko' Pedagogical Institute
2010 - 2012
High School #25 2008
Interests Marketing, management, supervising, yoga, gymnastics, hiking, photography.
Languages Ukrainian Russian English