Nadine Poretz has served on and led several teams
associated with customer service, policy examination, and
financial mana...
of 1

Nadine_ Poretz_Resume_VersionC

Published on: Mar 3, 2016

Transcripts - Nadine_ Poretz_Resume_VersionC

  • 1. Nadine Poretz has served on and led several teams associated with customer service, policy examination, and financial management. Her broad experiences in customer service, accounting and billing practices, and data and policy analysis represent a unique cache of expertise. ANALYST MENTOR LEADER SERVICE SPECIALIST NADINE PORETZ TECHNICAL UNDERWRITING SCREENER CONTACT 1.407.902.8065 | | Resident of Raleigh, North Carolina | Linkedin: Nadine Poretz Currently a Technical Underwriting Screener, Nadine enhances the job performance of her colleagues through the application of strong mentorship and leadership skills. She promotes company productivity with proven project management and team-building skills. Strong background managing customer and colleague communication, resolving conflicts, and directly promoting positive customer and colleague experiences Maintained a high customer satisfaction rating despite high call volume (~1200 calls per month) as a NW Customer Service Representative Experience with several accounting and billing practices including the following: Balancing and reconciling financial data; conducting research to identify misallocated and misappropriated funds; managing accounts payable assessments; auditing item and sale prices Promoted to Personal Lines Technical Underwriting Screener Directed a review of work completion reporting that positively impacted job performance and satisfaction Proficient in the use of software and methods associated with financial data analysis Provide guidance as a subject matter expert to colleagues and offer mentorship to newly hired associates at NW Lead multiple team projects and team huddles to discuss new or changing procedures, resulting in significant improvements to team effectiveness and quality ratings BACKGROUND & WORK EXPERIENCE EDUCATION CUSTOMER SERVICE ACCOUNTING & BILLING DATA ANALYSIS POLICY ANALYSIS Associate of Applied Science (2004), SUNY Jefferson, Watertown, New York Walt Disney World Internship College Program (2001), Orlando, Florida FLORIDA NORTH CAROLINA 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 WORK EXPERIENCE FUNCTIONAL BACKGROUND WDW Swan & Dolphin Resort Service Express Agent Harris Teeter Scanning Coordinator & Office Assistant Nationwide Insurance Senior Customer Service Representative Nationwide Insurance Senior Accounting Clerk Nationwide Insurance Rate Examination Underwriting Screener Nationwide Insurance Tech Underwriting Screener Customer Service Accounting & Billing Practices Data Analysis Insurance Policy Analysis

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