Published on: Mar 3, 2016
Transcripts - nadine14resumenewupdated
234 South St., Nazareth, PA 18064
Nadinelake1@gmail.com Mobile: (484) 809-2274
SUMMARY OF QUALIFICATIONS
Management and Customer Service Professional with 20+ years of management experience. A versatile and skilled
sales management professional with extensive experience leading teams. Proven, hands-on experience in developing and
improving sales for retail operations. A confident manager with outstanding interpersonal, verbal and written
communication, negotiation and motivational skills. Expertise Includes:
Sales Leadership Training and Development Policy and Procedure
Visual Merchandising Knowledge Assessment Lead Project Work
Marketing Strategies Performance Management Best Practices Development
BATH ANDBODY WORKS WHITEHALL,PA OCTOBER 2014 – PRESENT
Responsible for all aspects of managing a single retail store. Has complete operation liability to achieve
sales, service, organization, customer satisfaction and profitability goals for the store in compliance with
company procedures. Develops and executes short and long-term plans to achieve goals in support of
district/region strategy. Ensures the maintenance of expected operational and merchandising standards.
Ensures staff maintains store presentation and supports brand consistency. Provides effective training to
staff in the areas of customer service, product knowledge, inventory control and merchandising while
offering developmental opportunities. Handles store level loss prevention issues. Store achieved top
ranking in QTD and YTD sales over LY in region of 11 stores during tenure.
JANIE AND JACK NATICK,MA MAY 2014– OCTOBER 2014
JANIE AND JACK OFFERSCLASSIC CHILDREN’SCLOTHING THATARE RICHINFABRIC, DESIGNAND DETAIL FORGIRLSAND BOYS
Drive all in-store activities which includes maximizing sales, customer service, training and development. Implement
visual merchandising plans while trouble-shooting per store issues. Responsibilities include service recovery, coaching,
team performance management and successful implementation of support and administrative functions.
Inspire team to drive to meet or exceed sales targets, including, but not limited to KPI'S.
Exceeded Store Plan during first full month of assuming position, noting that monthly goals had not been met for
a full year prior.
First in Region QTD for KPI of 12% over comparable ly in AT
Ensure team demonstrates exceptional selling behaviors and is knowledgeable of financial goals, results and
Meet all deadlines; ensure fiscal integrity of store by keeping accurate records; execute merchandise
presentation by consistently meeting company standards.
PIER 1IMPORTS BELLINGHAM, MA;WHITEHALL, PA;PHILLIPSBURG NJ 2009– MAY2014
A major retail brand that boasts a $100 million dollar net income and over 1,000 stores. Pier 1 Imports is dedicated to
offering customers distinct home furnishings and décor at a good value.
Assistant Store Manager
Assist in all daily activities to maximize sales and ensure a smooth customer experience.
Set standards and model behavior for optimum customer service.
Utilize merchandising skills to drive sales through effective store presentations.
Create and maintain positive and productive team relationships.
Enforced loss prevention policies and awareness on floor in order to control shrink percentages
Store achieved an 8% increase over previous year in sales volume during tenure
Achieved ASM of the Quarter.
GEORGE WOLF ELEMENTARY SCHOOL BATH, PA 2006– 2009
Local kindergarten through sixth grade elementary school with a student population of approximately 600 students.
Senior Cafeteria Monitor
Responsible for monitoring students behavior including supporting good nutrition and food choices, teaching
appropriate cafeteria skills, procedures, expectations and hygiene.
Maintained primary focus on student safety including effective and efficient transition between classroom
NADINE P. LAKE PAGE TWO
PROFESSIONAL EXPERIENCE – continued
FRANKLIN HIGH SCHOOL SOMERSET,NJ 1998– 2002
Suburban ninth through twelfth grade high school with a student population of approximately 2,000.
Ensured compliance with school and health code regulations.
Assisted in inventory control management.
Performed routine maintenance duties, cashiered, and prepared and served daily lunches.
MOUNTAINTOP GIFTS BRIDGEWATER, NJ 1988-1991
AT&T Corporate Headquarters gift shop.
Store Manager - Buyer
Increased store sales by 25% over previous year by implementing aggressive marketing strategies and
performing business trend analysis.
Recruited and scheduled vendor displays to further increase business.
Managed inventory control.
Coordinated all aspects of operations, while adhering to a strict budget.
STUART’S DEPARTMENT STORE NASHUA,NH 1986– 1988
Family owned department store with a chain of 15 stores.
Department Manager - Men’s and Boy’s
Accountable for a $1.5 milliondollar department.
Increased department by 20% over previous year by implementing cost control measures and increasing
customer service metrics.
BECKER JR. COLLEGE RETAIL MANAGEMENT
ANDOVER HIGH SCHOOL GENERAL EDUCATION COURSES/BUSINESS