23a Coverton Road, Tooting, London, SW17 0QW, United Kingdom
Mobile: +44 7595593367. Email: nadinechhang...
 Devised and deliver an OD action following a “Listening into Action” initiative
 Ensure compliance with governance ta...
January 2010 – May 2010; Travelled SE Asia, New Zealand and Australia after working at B&C in 2010
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Nadine CV February 2016

Published on: Mar 3, 2016

Transcripts - Nadine CV February 2016

  • 1. 1 NADINE CHHANGUR 23a Coverton Road, Tooting, London, SW17 0QW, United Kingdom Mobile: +44 7595593367. Email: nadinechhangur@yahoo.co.uk General Management/Human Resources/OD/Training+ An accomplished strategic and operational planner with a successful record across differing Human Resource (HR) disciplines within the National Health Service (NHS), private and non-profit organisations. Specialising in Emergency operational management, HR, Change Management, Project Management and benefiting from over 11 years’ experience (primarily NHS), 5 years of which reported into director level. Areas of Expertise:  Management Skills  Change Management  Leadership  Organisational Development (OD)  Employee Relations  Performance Management  Data Analysis/Reporting  Job Evaluation  Budgetary Management  Project Management  Workforce Planning  Coaching  A&E Operational Management  Succession Planning  Training Significant Career Achievements:  Initiated and implemented an engagement/OD programme to change culture among MDT’s.  Devised and developed a workforce force action plan aligned to corporate strategy. Commended on exemplary design and recommend as a model for other divisions to follow.  Intergral in the Women’s Service Recovery Financial Plan creating HR efficiencies  ED directorate achieved complaints compliance target from historically having the highest (1 of 3) out of 44 directorates through engagement with clinicians.  Designed a Competency Based Appraisal process with management training and guidelines  Solely lead executive team on change programme of a headcount of c260 up to redundancy stage Professional Development: Degree: 2:1 BA Hons in Human Resource Management 2003 Project Management: PRINCE 2 Foundation Course 2014 Coaching: EMCC foundation level coaching skills for leaders, managers 2013 EMPLOYMENT St George’s University Hospitals NHS Foundation Trust SGH employs c8.000 staff across all medical and non-medical groups. The main site is based in Tooting, London and is currently a teaching hospital shared with St George’s University of London. SGH is an acute hospital and provides a wide variety of specialist care and a full range of community services. Assistant General Manager 8A (Emergency) August 2014 – 10 January 2016 (secondment)  Deputise for the General Manager and run the daily operations overseeing multi-disciplinary teams  Produce the weekly exception report to explain performance for commissioners  Validate and declare daily breaches against national 95% performance target  Work with consultants and nurses in charge to ensure patient flow and capacity  Ensure workforce KPI’s are on target to include appraisal compliance, turnover, vacancies and sickness
  • 2. 2  Devised and deliver an OD action following a “Listening into Action” initiative  Ensure compliance with governance targets; such as complaints and Serious Incidences.  Review monthly budgets to understand trends, overspends and reasons for expenditure against activity  Deliver on CQUIN’s and all KPI’s Project Manager 8A (Service Improvement) March 2014 – Permanent  Responsible for the daily planning and delivery of projects within the corporate programme of work  Agreed SMART objectives in order to deliver projects against deadlines  Worked in partnership with management and staff to ensure support and engagement for their project(s  Embed the transformation work within the daily operations along with metrics/indicators to ensure sustainable change is effected  Use influencing and facilitation skills to encourage difference approaches and innovative thinking  Manage all project risks and issues effectively Divisional HR Manager 8B June 2012 – March 2014 (FTC – maternity cover)  Developed and implemented a 3-5 year workforce plan to support Long Term Financial planning  Implemented the workforce strategy within divisions  Consulted with staff and trade unions in a persuasive and harmonious manner  Reviewed consultation documents to present strategic and economic reasoning  Built HR capability to support short-long term priorities to include my own team  Populated workforce data and commentary for quarterly performance and presented to board level  Attended monthly Board Meetings to present workforce KPI’s and offered solutions  Interpreted business implications of staff survey and implemented appropriate action plans  Formed part of formal hearing panels to provide HR expert knowledge and advice on all ER matters  Prepared witnesses and liaised with lawyers at Employment Tribunal  Led, designed and implemented HR bespoke training for critical areas requiring immediate intervention HR Advisor Band 6 (Human Resources) May 2010 –August 2010 (FTC) January 2005 – April 2008 (Perm)  Kept abreast with employment legislation and interpreted legislation and policies  Advised managers in line with policy, procedure and compliance to mitigate risk  Conducted formal investigations and produced outcome reports with rationale and recommendations  Analysed sickness and attendance figures and devised action plans to reduce high absenteeism  Transformation to include consultation, redundancy and redeployment providing administrative support  Audited payroll administration, offers letters and contracts of employment. OTHER EMPLOYMENT AMNESTY INTERNATIONAL : HR Business Partner; February 2012 – May 2012; human rights organisation that expose abuses and supports societies to create a safer, more just world ACTION AID UK: HR Business Partner; July 2011-January 2012; AA UK is a global movement of people working together to further human rights and defeat poverty CROYDON HEALTH SERVICES NHS TRUST: HR Generalist; January 2011 - June 2011 TTT MONEYCORP GROUP; HR Manager; September 2010 - December 2010; Foreign exchange provider and money services BADENOCH & CLARK (B&C) : HR Business Partner; July 2008 – January 2010; Deliver a recruitment service for permanent, temporary and contractual professionals BRIXTON PLC: HR Manager; April 2008-July 2008; A property, investment and development company now acquired by SEGRO plc UCLH FOUNDATION NHS TRUST : HR Officer; July 2004 - January 2005 CAMDEN & ISLINGTON NHS Foundation Trust : Recruitment Assistant/ Officer, Project Officer, Personnel Advisor/Officer, June 2001-July 2004
  • 3. 3 CAREER BREAK January 2010 – May 2010; Travelled SE Asia, New Zealand and Australia after working at B&C in 2010

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