Empowering imagination
+ 353 0862509535
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Published on: Mar 3, 2016

Transcripts - NadiaGuarinoCV

  • 1. NADIA GUARINO Empowering imagination + 353 0862509535 SKILLS & EXPERTISE Lean Six Sigma Project management Negotiation Intercultural management and communication Operational risk assessment Risk management Crisis Management Change Management Leadership Business Analyst Reporting Training/ coaching / mentoring Streamlining Operations Customer Satisfaction Content writing Journalism and media Storyteller SharePoint Microsoft EOC – Global Enterprise Service Operations PREMIER OPERATIONS SPECIALIST - NOV 13 – PRESENT Analysing and presenting monthly KPI reviews to Western Europe Service Leads Ensuring Processing Team schedules workload according to forecasts provided Managing Change Requests on process and program policies Managing process improvements projects Managing markets: Switzerland, Belgium, Italy Irish Progressive Services International (IPSI) OPS ADMIN ANALYST / PROJECT SPECIALIST - JULY 11 - NOV 13 Successfully supervised a team of 7 reports Helped decreasing error ration by 10% with lean six sigma projects, hitting company cost cut target Negotiated and designed new tool functionalities with clients, increasing company revenue Improved Client Relationship by increasing all communication quality Ensured processing of New Business during marketing campaign Managed coordination of cross departmental projects Drew deployment of new process training materials Metrics improvements strategy Boarded and trained new joiners Managed Portfolio Bond and high profile Investments Arvato Finance Services @Microsoft TRANSACTION SPECIALIST – CREDIT ADITOR - OCT 10 - JULY 11 Processed high volume order transactions and credits through SAP and MS tools Managed escalation process providing investigation, solutions and data to senior management Audited 70% of credits and orders in accordance with legal and compliance requirements Query resolution specialist Microsoft Office suite: Excel, Word, PowerPoint, Outlook, Visio, Project, One Note. Other: CLOAS Mainframe, CRM tools, SAP, Basic SQL reporting Italian: mother tongue English: full professional proficiency French: limited professional proficiency Universitá degli Studi di Napoli “L’Orientale” MA, INTERNATIONAL POLITICS AND RELATIONS 2008 - 2010 Universitá degli Studi di Napoli “L’Orientale” BA, INTERNATIONAL POLITICS AND RELATIONS 2003 - 2008 SQL reporting @IPSI Working smart with Outlook Six Sigma Yellow Belt Work Smart with MS Office Co-Founder and Local Journalist Online Magazine Oct 2008 – July 2010 PA Studio Del Giudice Jan 2000 – July 2003 Part Time Tutor Self-Employed Mar 2003 – June 2010 1 Operational Excellence awards 1 Voice Of Customer Award IPSI 2012 - 2013 WORK EXPERIENCE ACADEMICS COMPUTER & LANGUAGES Want to know more … … AND

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