Published on: Mar 3, 2016
Transcripts - NabeelFarhat_CV
Jämeräntaival 5 A 192
+358 44 9665 222
DOB: 15 July 1991
Partnership Project between Aalto University and Design District Helsinki
Improving perception of DDH through increased (public) involvement.
IDBM Industry Project, Sep 2015-May 2016
Working with Finnish Start-up Company ‘Sibesonke’: Conceptualizing and Implementation of
innovation solutions to their problem statement.
Telenor Pakistan, Sept 2013-Aug 2015
Financial Services (FS) Technology Service Desk Officer
Responsible for the availability and maintenance of Mobile Banking Platform. My Job description involved
Vendor management, Interaction with Core banking teams, Interaction with back-end support teams,
Front-line support to Customer Care Dept., Monitoring and Maintenance of Application and Database
Servers and Interaction with Sales and Mobile Banking’s (Easypaisa) Business teams.
Main point of contact for all Mobile Banking (Easypaisa) financial, analytical and ad-hoc SQL
based reporting for multiple stakeholders e.g. Banks, FS Business, Finance and Risk Dept.
First-line support, addressing customer related issues as per defined service level agreements.
Design, Optimization and Maintenance of Automated Reports Delivery Architecture for various
stakeholders through multiple channels.
24/7 on-call and performing routine monitoring, maintenance and administration tasks.
Documentation of support activities, troubleshooting guides and help materials.
Masters of Science in International Design Business Management
Aalto University, Espoo, Finland.
Bachelors of Science in Computer System Engineering
GIK Institute of Engineering Sciences and Technology (GIKI), Topi, Swabi
Vendor Management, resolving system related issues and managing change requests.
CMS: A complex financial system of managing commissions of retailer and franchises.
FS Reporting Revamp and Optimization.
Online Payment System: A PayPal like module providing payment option to online shoppers.
Talaaria (SMS Broadcast Service): For sending ongoing campaign messages to customers.
Reporting Analysis lead for other Projects (NFC Payment, Biometric Verification System and
Inter-Bank Funds Transfer Service).
Ufone GSM, Pakistan, Jul 2012-Aug 2012
Intern (VAS technical dept.)
Server maintenance and administration using Linux.
Provide 2nd and 3rd level support and the resolution of all VAS service calls within agreed time.
Operating Systems Windows (excellent), Linux (good).
Servers and Databases Linux (basics) and Relational Databases.
Programming Languages PL/SQL(excellent), SQL(excellent), C (basics), Java(basics), HTML(basics),
PHP(basics), Assembly Language and UNIX shell scripting(basics).
Software Proficiency PL/SQL Developer, MySQL, Wire shark, CISCO Packet Tracer, Net Beans,
Proteus, MS Visual Studio, MS Office (MS Excel, MS Visio, MS Access).
Management Skills Technical Report Writing & Presentation Skills, Software Project Development,
Elevator Pitch, Business and Design Models and Project Management Plan.
English, fluent (IELTS: 7.5, 2013).
Honors, Awards and Achievements
Financial Services Spot-on Value Champion, 2014
Cisco Certified Network Associate (CCNA) training.
First Position Final Year Project “Virtual Learning Environment”.
High Achieving Result in A-Level Exam Medal for 3 A’s in A-Level Exam and 50 % scholarship holder.
Dawn Spelling Bee City Champion (Islamabad) Sept 2006.
Sports: Football, Gym and Table Tennis.
Academic Societies: AIESEC Finland, Healing Hearts Society, Project Topi, Media Club, Association of
Computing Machinery, Robotics Club and Adventure Club.
References Available on Request