Curriculum Vitae
M. Naseem
D.O.B: May 27, 1976
United Arab Emirates Tel: 0971-50-6877591
*03 months Sales,
(Marketing) &
Customer services
training fr...
Vissac – Inventory
(warehousing and
order handling
*S.A.P. – S.D
Languages, English,
Arabic (wo...
ACHIEVEMENT; Head of Price Department. Structured the multi pricing
(separately as per market, customer, country, region, ...
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Naseem Resume - Support

Published on: Mar 3, 2016

Transcripts - Naseem Resume - Support

  • 1. Curriculum Vitae M. Naseem D.O.B: May 27, 1976 United Arab Emirates Tel: 0971-50-6877591 Email: ACADAMIC QUALIFICATIONS; *MBA (Masters of Business Administration) Mar 1997 - Mar 1999 Sales & Marketing From: Punjab University, Pakistan *BBA (Bachelor of Business Administration) Sep 1994 - Sep 1996 Sales & Marketing From: Punjab University, Pakistan AREAS OF EXPERTISE; *Business Development *Sales Planning *Meeting Sales Goals *Sales Supervision & Administration *Customer Relationship & Team Management *Complaint Handling CARRIER OBJECTIVE MBA; over 8 year’s practice of Sales Engineer (Sales & Operations) Seeking position in an organization which provides constant challenges and ample and equal opportunities for growth to each individual. To be part of a team where ideas are shared, views and opinions discussed and successes achieved through teamwork. Specialties: Sales Engineer (Sales / co-ordinator / operations) Business Development (Strategic Planning, Marketing, Distribution, Customer Relations – CRM) PROFESSIONAL BIO-DATA ZAFCO FZCO – Dubai, UAE (June 2012 till Date) Sales Coordinator & Customer Support Supervisor; Re-joined ZAFCO FZCO in Sales department as; Sales Operation: -Monthly moving 90 to 120 container’s shipment of different origins tires to Asia, Europe, USA & Brazil based customers. Involve in Sales co- ordination, stock offers, pricing, closing deals, order processing (PI/SO billing & releasing) till credit checks & payments. Achieving all revenue targets & objectives in line with the Area Business Plan. Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services Coordinates, sales effort with marketing, sales management, accounting, logistics and technical service teams to produce any sales collateral required for the target market. Accurately forecasts annual, quarterly and monthly revenue streams. Analyses the market’s potential and determines the value of existing and prospective customer’s value to the company. Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities. Customer support supervisor: - Managing team of 5 multinational C.S. Executives to execute sales process within company SOP (all Sales operation from queries till Weekly sales closing, order earliness monitoring and documentations - customer support & complete sales team back up). Al Futtaim Motors – Dubai – UAE (Sep 2010 till Mar 2012) I
  • 2. PROFESSIONAL QUALIFICATIONS & TRAINING; *03 months Sales, Business Development (Marketing) & Customer services training from Al Futtaim Training Centre Dubai & training of “The Toyota Way” from BTC *PMPD Training (Personal Management & Professional Development); Time Management Skills, Communication & Correspondence, Presentation Skills, Customer Care & Accounts ADVANCE COURSES; *Sales Enhancement, *Marketing - Business Development *Office Management COMPUTER COURSES; MS. Office applications, MS. Word, MS. Excel, Sales Executive – TOYOTA; Al-Futtaim is regarded as a pioneer in the lower Gulf region's automotive industry represents some of the worlds most popular & desirable automotive brands including Toyota, Lexus, Honda, Jeep, Volvo, Dodge. Sales; Achieve & exceed the allocated sales target (Showroom Walk Ins, Retail & Fleet) • During the sales process (The Toyota Way) demonstrate a firm sense of the customer's motives (Wants & Needs) & will take these sales interviews from negotiations to conclusion of the sale • Company Sales & Prospecting Systems: Adhere to company sales & prospecting systems. Achieved & exceed the target on number of prospects logged (B2C) which ensures achievement of Company's business objectives & a larger customer/prospect base • Continuous Improvement & Development; Constantly improve & update knowledge, especially about product range, features & benefits, general automotive industry & technical developments, market trends, competitor analysis, sales techniques & customer handling skills • Marketing; Developed new business leads & increased client base through focused personal marketing efforts that included, but not limited to, direct mail, networking affiliations & telemarketing (Prospect / Cold Calls etc) • Followed up with prospects, utilizing various methods of communication • Customer Satisfaction; Deliver excellent customer service, thereby ensuring maximum customer satisfaction, Follow ups & repeat sales • Maintained Company prescribed sales standards for my area of operation, which improves & maintains company, brand image & prestige • Work closely with the Sales Team & Sales admin (back office) as a good team player & provide support whenever required • Maintain a high level of integrity while performing the above functions & Achieved & maintained high CSI rating • ACHIEVEMENT; Achieved over +100% Sales target many times & awarded with Certificates of “Sales Achievement” ZAFCO FZCO – Dubai, UAE (Feb 2005 till May 2009) Sales Coordinator & Customer Support Dubai-based Zafco FZCO is a leading supplier of various branded Tires, Batteries & Lubricants (including own brand Zeetex Tire & Zeetex Lubricant oil). The company has been exporting tires, batteries & lubricants oil to 80 countries to its 850 satisfied customers from Dubai & its branch / liaison offices around the world • Sales Export & direct; Handled major Sales accounts of JV and Sales offices • Sales and Distribution Process; Interact directly with local (UAE) and overseas customers (Africa, USA, South America, CIS, East & Far East II
  • 3. Outlook, Vissac – Inventory (warehousing and order handling modules), *S.A.P. – S.D OTHERS; Languages, English, Arabic (working) & Hindi *Holding UAE Driving License HOBBIES; Travelling , Camping, Hiking, Music & Football Asia) countries Managers & their designated regional Sales Managers. Support them by providing stock availabilities from UAE warehouses & direct shipments from the overseas suppliers, prices & full backup support till throughout the deliveries within the company Standard Operating Procedures (SOP) • Initiate & follow up solutions to customer issues relating to product availability, delivery, finance/credit control, pricing & commission, ensure timely response within the desired service levels • Order Processing (Cross Trading); From Vendor products supplies, check that the correct product is specified & integrates with the company's product. Check also the profitability & export control regulations & flag/check any issue that causes concern • Coordinate with warehouse distribution to arrange deliveries for the local market orders to ensure on-time delivery & coordinate with the Logistics Supervisor for the deliveries of export distributor orders to meet the customer order indent & on warehouse replenishment stock orders and enter into the order handling system to avoid stock outs of products • Trade Finance & Export Documentation; Booking new orders, Preparing Performa, Invoices, Packing Lists, Loading Instructions, Bill of Ladings & further documentation including letter of credits (LC). Coordination of physical stock inspections by SGS, COTECNA & BUREAU VERITAS • Co-ordinate with origins, destinations, customers, internal departments including w/h to ensure all inspections, certifications, legalizations & special processes for shipments & clients are maintained; increase levels of customer satisfaction • Export Customer Support Process; Prepare & send the customer with all the SOP’s / Routing order details regarding the dispatch of shipments. Update the job file & check for all relevant documents, errors, chargeable services & costs before forwarding the file to Countries Managers • Logistics & Freight operations (Sea / Air / Land); Liaise with different Shipping lines carriers for container’s booking & loading. Keep updating customers on the status of shipments & for the timely receipt of status reports & PODs. • Accounts; Follow up with Customers & Finance department on the status of “Accounts Receivable” accounts & on any corrective action necessary to maintain sales & minimize bad debts • Monitor & flag poor performance of key accounts against flash targets & forecasts & initiate corrective action with Sales Manager & Finance Manager III
  • 4. ACHIEVEMENT; Head of Price Department. Structured the multi pricing (separately as per market, customer, country, region, brand) Note: Reference along with achievement certificates will be furnished upon request. IV

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