KANA AND Layered Partner On Next Generation Cloud PlatformSUNNYVALE, Calif. — May, 2011KANA Software, the world leader in ...
The LayeredTech and KANA partnership will deliver cloud-based solutions from datacenters in Berlin, Kansas City, Dallas, C...
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Press release Kana and Layered tech

Kana and Layered Tech Press Release
Published on: Mar 4, 2016
Published in: Technology      

Transcripts - Press release Kana and Layered tech

  • 1. KANA AND Layered Partner On Next Generation Cloud PlatformSUNNYVALE, Calif. — May, 2011KANA Software, the world leader in Service Experience Management, and LayeredTechnology, a leading global provider of managed cloud computing, announced astrategic relationship that will enable KANA to offer a next generation cloudplatform for customer service solutions.Responding to the needs of customers, KANA and Layered will deploy one of thelargest cloud-based virtual private data centers for enterprise applications in theworld. This VPDC will enable KANA to offer a range of mechanisms for public andprivate sector enterprises to deploy cloud-based solutions for web self-service,contact center desktops, knowledge management, social listening, social experiencemanagement, eService and multi-channel customer service analytics. Enterpriseswill be able to create their own hybrid cloud, source a managed VPDC, or simplyutilize KANA’s on-demand solutions, all relying on a common cloud platform andconcept of operations.The new KANA-Layered Cloud Center is a ground-breaking partnership enabling anunprecedented degree of flexibility for enterprises seeking to deploy next-generation customer experience management technology. An enterprise canrapidly bootstrap a solution in the on-demand model, move seamlessly to acompletely secure managed VPDC, and, if desired, transition ownership to internalresources whenever convenient, all without re-deploy or re-integration.“The Cloud Revolution presents new opportunities for two industry leaders, Layeredand KANA, to better help customers succeed “ said Todd Abrams, Founder andExecutive VP of Business Development, LayeredTech. "Having helped serve many ofKANA’s customers, we are excited to pioneer this innovative approach to deployingenterprise software applications, backed by our global network of I.T.infrastructure and world-class support."“KANA recognizes that the cloud is not a new name for traditional SaaS offerings.Instead, the cloud is a fundamentally different model for delivering solutions,enabling all the integrate-ability, configurability and security of on-premisedeployment with the speed of deployment and cost efficiencies of on-demand,“ saidMark Duffell, CEO of KANA Software. “The Cloud is about choice, and KANA is nowpositioned to give our clients every possible choice for managing their serviceexperiences, while uniquely enabling pain-free movement from one choice toanother. Enterprises can now pilot in KANA’s cloud, move seamlessly into a hybridcloud in a Layered data center and ultimately transition into their own private cloud,all without interruption or material cost. By cleanly separating Solution-as-a Servicefrom Infrastructure-as-a-Service, KANA and Layered are delivering true Cloudofferings.”
  • 2. The LayeredTech and KANA partnership will deliver cloud-based solutions from datacenters in Berlin, Kansas City, Dallas, Chicago, Cedar Falls, Atlanta, Tokyo, SantaClara and Amsterdam.About KANA Software, Inc.KANA makes every customer experience a good experience. As the leader inService Experience Management (SEM), KANA gives managers total control overthe customer service process, so they can take care of their brand while taking careof customers. By unifying and adapting customer journeys across the contactcenter, web site and social community, KANAs solutions have reduced handlingtime, increased resolution rates and improved Net Promoter Score (NPS) at morethan 600 enterprises, including half of the Global 100 and more than 200government agencies. KANA is based in Silicon Valley and has offices worldwide.NOTE: KANA is a registered trademark of KANA software, Inc. All other companyand product names may be trademarks of respective owners.About Layered TechLayered Technologies is a leading global provider of managed dedicated hosting,on-demand virtualization/cloud computing and Web services. By providing high-quality technology, infrastructure and support, Layered Tech enables customers toeliminate capital expenses and save on operating costs while focusing on corebusiness issues. Layered Tech’s scalable infrastructure powers millions of sites andInternet-enabled applications including e-commerce and software as a service(SaaS). Our clients range from leading-edge Web 2.0 startups, successful mid-sizedenterprises and some of the world’s largest consultancy and integration firms. Formore information about Layered Technologies, pleasevisit www.layeredtech.com or call 1-866-584-6784.Media Contact:Vikas Nehruvnehru@kana.com001-650-387-3507

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