Keeping Productivity Up Throughout a Health Facility’s Transition technology ...
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Keeping Productivity Up Throughout a Health Facility’s Transition - Steve Carter, The Carter Group

Steve Carter of The Carter Group, a solution provider at the marcus evans National Healthcare CXO Summit Spring 2013, on healthcare facility transition planning. Interview with: Steve Carter, President, The Carter Group
Published on: Mar 3, 2016
Published in: Business      

Transcripts - Keeping Productivity Up Throughout a Health Facility’s Transition - Steve Carter, The Carter Group

  • 1. Keeping Productivity Up Throughout a Health Facility’s Transition technology and supplies have to be moved, and the place has to be in shape to actually deliver medical care. In the meantime, throughout the move, the existing facility has to function, when Patient staff might have responsibilities in the new place, such as training new employees or setting up their satisfaction department. New hires need to be fully integrated when the facility opens its scores directly doors. The overriding paradigm for us is risk impact revenueInterview with: Steve Carter,President, The Carter Group management. There are patient safety risks involved when medical and departments are on the move. ThereObamaCare will be bringing 30 million must be a plan, strategy and process, to make sure everything in the new reimbursementparticipants into the healthcare building is placed, connected, tested,system, and organizations are faced accepted and ready to deliver care, inwith the challenge of capturing, the short time transition period. Butretaining and growing their share of this equal attention must be given toincreasing market of consumers for managing the level of engagement on What financial impact could delayshealthcare services. The transition into the part of the health care staff. As is have on the organization?new acute care and other healthcare well documented, patient satisfaction isfacilities should be supportive of their directly correlated to the level of That depends on their size andobjectives, and not work against them, employee satisfaction. contractual obligations, but there is asays Steve Carter, President, The definite day-for-day cost impact. NoCarter Group. With patient satisfaction What would this transition plan question about it. Everyone’s financialscores impacting revenue directly, include? performance is based on the openinghealthcare CEOs must ensure scores date, as that is when they start makingstay up throughout a process that can First, we put together an organizational revenue on the building. For one of ourbe disruptive at times, he added. structure within the hospital care clients, it is at least USD 3 million loss system, to address the project. It is a for every month of delay in achievingA healthcare transition planning services huge undertaking where they will need the opening attending the marcus evans internal and external resources to makeNational Healthcare CXO Summit it happen. All stakeholders must be As patient satisfaction scores directlySpring 2013, in Palm Beach, Florida, involved and leadership must not only impact revenue and reimbursement,April 15-17, The Carter Group’s Steve have buy-in, but must champion and hospitals have to make sure their scoresCarter points out the risk management, support the change management and stay up throughout. If it drops, they willchange management and planning that other initiatives associated with lose revenue from their funding sources.must go into a hospital transition or activating a new facility.expansion. Planning the transition and activation Then we develop the high level strategy needs to start at least two years beforeWhat considerations need to go into and schedule for loading and activation opening. Many hospitals bring inplanning a hospital transition? of the hospital. There are activities such consultants too late for them to bring as equipment testing and full value. It is a wise financialThe typical scenario is that a new facility commissioning, infection control, investment to get their help early on.has been constructed, and there is a regulatory inspections and terminal They do not always anticipate all theneed to transition from the existing cleaning. All of these have to be requirements. Often there is anfacility to the new one. The medical orchestrated and managed within the underestimation of what it takes toequipment, furniture, information same time period. activate a new facility.
  • 2. About the National Healthcare CXO Summit Spring 2013 The marcus evans Summits This unique forum will take place at The Ritz-Carlton, Palm Beach, Florida, April groups deliver peer-to-peer 15-17, 2013. Offering much more than any conference, exhibition or trade show, information on strategic matters, this exclusive meeting will bring together esteemed industry thought leaders and professional trends and solution providers to a highly focused and interactive networking event. breakthrough innovations. Please note that the Summit is a Contact closed business event and the number of participants strictly Sarin Kouyoumdjian-Gurunlian, Press Manager, marcus evans, Summits limited. Division Tel: + 357 22 849 313 Email: For more information please send an email to All rights reserved. The above content may be republished or reproduced. Kindly inform us by sending an email to press@marcusevanscy.comAbout The Carter GroupThe Carter Group is a Transition Planning, Change Management and Relocation Management firm. We approach our client projectsfrom a business operations perspective, protecting their productivity and bottom line through increased employee engagementduring the challenge of relocation planning and implementation. Additionally we provide master planning, scheduling and detailedwork plan development for steering the loading, commissioning and activation of a new facility.www.thecartergroupinc.comAbout marcus evans Summitsmarcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discussstrategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity toindividually tailor their schedules of keynote presentations, think tanks, seminars and one-on-one business meetings.For more information, please visit: www.marcusevans.comUpcoming EventsLong-Term Care CXO Summit - www.longtermcaresummit.comNational Healthcare CNO Summit - www.nhcnosummit.comNational Healthcare CFO Summit - www.nhcfosummit.comTo view the web version, please click here:

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